In The Event Of A Collision - Ford TRANSIT CUSTOM Owner's Manual

Off with voice reminder provides a display
and voice reminder when your mobile
phone connects and your vehicle starts.
Off without voice reminder provides a
display reminder only without a voice
reminder when your mobile phone
connects.
To make sure that emergency assistance
works correctly:
• The system must have power and be
working correctly at the time of the
collision and during feature activation
and use.
• The feature must be switched on prior
to a collision.
• You must have a mobile phone
connected to the system.
• In certain countries it may be necessary
to have a valid and registered SIM card
with credit in order to place and
maintain an emergency call.
• A connected mobile phone must have
the ability to make and maintain an
outgoing call at the time of the
collision.
• A connected mobile phone must have
adequate network coverage, battery
power and signal strength.
• Your vehicle must have battery power.
Note: This feature will only work in a
European country or region where SYNC
emergency assistance can call the local
emergency services. Visit the regional Ford
website for details.
SYNC

In the Event of a Collision

Note: Not every collision will deploy an
airbag or trigger the fuel pump shut off
(which may turn on emergency assistance).
However, if emergency assistance is
triggered the system tries to contact the
emergency services. If a connected mobile
phone is damaged or loses connection to
the system, it searches for and tries to
connect to any available previously paired
mobile phone. The system will then attempt
to dial 112.
Before making a call:
• If the call has not been cancelled and
a successful call is made, an
introductory message is played first for
the emergency operator. This is
followed by hands-free communication
between your vehicle's occupants and
the operator.
• The system provides a short window
of time (approximately 10 seconds) to
cancel the call. If the call is not
cancelled the system will attempt to
dial 112.
• The system plays a message letting
you know that it will attempt to make
an emergency call. You can cancel the
call by selecting the relevant icon in the
display or by pressing the hang up
button on your mobile phone.
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