Ford TRANSIT CUSTOM Owner's Manual page 206

During a call:
• Emergency assistance uses your
vehicle GPS or mobile network
information when available to
determine the most appropriate
language to use. It will alert the
emergency operator of the collision
and deliver the introductory message.
This may include your vehicle GPS
coordinates.
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
• After the delivery of the introductory
message the voice line will open so
that you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
Note: While information is being provided
to the emergency operator, the system will
play a message letting you know it is
sending important information. It will then
let you know when the line is open to start
hands-free communication.
Note: During an emergency assistance call,
an emergency priority screen will be
displayed which contains vehicle GPS
coordinates when available. These
coordinates match the information provided
to the emergency operator in the
introductory message.
Note: The emergency operator may also
receive information from the mobile network
such as mobile phone number, mobile
phone location and mobile phone carrier
name independent from SYNC emergency
assistance.
SYNC
Emergency assistance may not work if:
• Your mobile phone or emergency
assistance hardware has been
damaged in the collision.
• The vehicle battery or the system has
no power.
• Your mobile phone is thrown from your
vehicle during a collision.
• You do not have a valid and registered
SIM card with credit in your mobile
phone.
• You are in a European country or region
where the SYNC emergency assistance
call cannot be placed. Visit the regional
Ford website for details.
Important Information About the
Emergency Assistance Feature
Emergency assistance does not currently
call emergency services in the following
markets: Albania, Belarus, Bosnia and
Herzegovina, Macedonia, Netherlands,
Ukraine, Moldova and Russia.
Visit the regional Ford website for latest
details.
Emergency Assistance Privacy Notice
When you turn emergency assistance on,
it may disclose to emergency services that
your vehicle has been in a collision
involving the deployment of an airbag or
activation of the fuel pump shut off. This
feature has the capability to disclose your
location information to the emergency
operator or other details about your vehicle
or collision to provide the most appropriate
emergency services.
If you do not want to disclose this
information, do not turn the feature on.
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