Appendix 4 - Planet DVR-460 User Manual

Please refer to the table below for easy troubleshooting. The table describes some typical
problems and also their solutions. Please check them before calling your DVR dealer.
Questions
No power
DVR is not wo rking when pr
button
HDD detection failed
Can 't detect y our USB flash
No live video
No r ecorded video
Timer recording is not working
Motion detection recording is not working
Can't play the recorded data on my DVR There must be at least 8192 images of recorded data for
Can't backup the video with audio
Can't view the DVR images over the
network with IE web browser
Failed to backup the recorded files of the
DVR from remote PC side.
(For details, please see "Network Backup"
Failed to upgrade the firmware / OSD file
Can't use the IR remote control
4-CH MPEG-4 Digital Video Recorder
Appendix 4 --- TROUBLESHOOTING
Check power cord connection.
Confirm that there is power supplied fr
essing any You m ight be under "Key
enter the password to ex
Replace with another HD
Replace with another HD
Make su
drive Replace with another US
Format the USB fla
Confirm the camera is p
Check the setting of the camera lens.
Check the monitor's vide
Check th
Check if the HDD is inst
Check the "MANUAL RECORD ENABLE" is set to "ON" , and
the record function in the "CAMERA" menu is set to "ON" too.
Check if "TIMER RECORD ENABLE" option is set to "ON"
and the timer schedule has been arranged.
Check if "EVENT RECORD ENABLE" option is set to "ON".
Check the detection function "DET" is set to "ON".
Check the detection area "AREA" has been setup.
playback to work properly. If not, your DVR will stop the
playback
For example, if the IPS is set to 30, the recording time should
be at least 273 seconds (8192 images / 30 IPS) for the
playback to work properly.
Make sure the audio cameras are connected to the DVR
channels which support the audio function (CH1, CH2, CH3
and CH4).
Check the DVR firmware version.
Please choose to allow the web browser ActiveX or applet in
the pop-o t message.
You need to be a supervisor to operate this function.
Check if
Address / Port / User Name / Password).
Specify the hard disk (HDD Number) and channel number
(Channel) within which have the recorded data you need.
Check the USB flash drive is formatted to FAT32.
Check the firmware / OSD file is correct.
Check whether if the batteries are installed or not.
Aim at the IR receiving zone and try again.
Check the lock button on the DVR front panel is switched to
the right position.
Solutions
Lock " mode. Pre
it this mo
D for tes
D cable
re HDD "Master", "Slave" mode is
B flash d
sh drive as FA
ower s upplied.
o cable a
e camera's vide o cable a
alled and
.
u
the network connection
om the outlet.
ss any key and
de.
ting.
for testin g.
correctly s et.
rive for testing.
T32 format and try again.
nd conn ection.
nd conn ection.
connect ed properly.
information is correct (IP
81