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Table of Contents
Troubleshooting
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Summary of Contents for Lexmark PRO4000C
- Page 1 Pro4000 Series Quick Reference Guide October 2012 www.lexmark.com...
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Page 2: Important Safety Information
Important Message About Cartridge Recycling! printer except as otherwise provided below, and (2) pass this license/agreement to any subsequent user of this printer. The patented Lexmark inkjet cartridges and their contents are licensed subject to a Please Read Before Opening Your Inkjet Cartridge Box restriction that they may be used only once. -
Page 3: Table Of Contents
Contents Contents Copying..................26 Tips for copying........................26 Important safety information............2 Making copies........................26 About your printer................5 Making a two‑sided (duplex) copy automatically...............26 Canceling copy jobs......................27 Finding information about the printer.................5 Minimizing your printer's environmental impact..............5 Scanning..................28 Printer models........................5 Tips for scanning.........................28 Printer features........................6 Scanning to a local computer.....................28 Setting up the printer......................6 Scanning to a network folder.....................28... - Page 4 Contents What is Wi‑Fi Protected Setup?..................44 Configuring Wi‑Fi Protected Setup manually..............44 Using the Embedded Web Server..........46 Accessing the Embedded Web Server................46 Understanding the home page...................46 Customizing printer settings....................46 Using shortcuts................48 What are shortcuts?......................48 Getting started........................48 Troubleshooting................50 Notices..................60 Edition notice........................60 Index....................61...
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Page 5: About Your Printer
Reduce the screen brightness. Dim the printer display to lower the power consumption of your printer. • Pro4000 • Share your printer. Wireless/network printers allow you to share a single printer among multiple computers, thus conserving energy and other resources. • Pro4000c... -
Page 6: Printer Features
About your printer Printer features Setting up the printer Depending on the model, your printer comes with features that will help you manage and accomplish Unpack the printer. printing and imaging tasks: • Wireless or Ethernet networking—Print and scan from anywhere in your home or office over a secure wireless or Ethernet network, as well as share the printer among multiple computers. - Page 7 About your printer If necessary, insert the correct language overlay until it clicks into place. With a CD or DVD drive (Windows/Macintosh) Without a CD or DVD drive or for Linux Download the printer driver from www.lexmark.com. Pull the paper tray completely out of the printer. Note: If the installation dialog does not appear after a minute, then see “Installation screen did not appear during installation”...
- Page 8 About your printer Move the paper guides to the sides. Adjust the paper guides to rest against the left, right, and bottom edges of the paper. For legal‑size paper, extend the paper tray. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams.
- Page 9 About your printer Insert the paper tray. Make sure the printer is on. Note: It may take a while before the first screen appears on the printer control panel. Using the printer control panel, press the up or down arrow button until the language you want is highlighted on the display, and then press Connect the power cord only.
- Page 10 About your printer Set the country or region, and then press Set the time zone, and then press Time Zone Country/Region Country/Region Time Zone United States (UTC-05:00) Eastern Time (USA/Ca.. Albania (UTC-06:00) Central Time (USA/Ca... Algeria (UTC-07:00) Mountain Time (USA/C... Please choose a country or region and press OK Please choose a time zone and press OK Using the keypad on the printer control panel, set the date.
- Page 11 About your printer Remove all packing material. • To add a space, press the number 0. Fax Name Fax Name Enter Fax Name and press OK Configure other advanced fax settings later in the software installation. Lexmark Pro4000 Series Installation Lexmark Pro4000 Series Installation Insert each ink cartridge until it clicks into place.
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Page 12: Understanding The Parts Of The Printer
About your printer Behind the ink cartridge access door, you will find the customer support label, which contains the ink Understanding the parts of the printer cartridge information, model number, product Web site, and customer support number. Note: Do not open the ink cartridge access door during the 12‑minute printhead preparation. Fully extend the exit bin and flip out the bin extender. - Page 13 About your printer Use the Use the Paper tray (Tray 1) Load paper. USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when Second paper tray Load additional paper. plugging in or removing a USB cable or installation cable.
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Page 14: Using The Printer Control Panel
About your printer Using the printer control panel Back • Return to the previous screen. • Exit from one menu level to a higher one. Select • Select menu options. • Save settings. Power • Turn the printer on and off. •... -
Page 15: Using Memory Cards And Flash Drives
About your printer Using memory cards and flash drives Address Book Access fax numbers from a saved list of numbers. Supported memory cards and file types Color Switch to color mode. Memory card File type Documents: • Secure Digital (SD) •... - Page 16 About your printer Notes: Inserting a memory card Inserting a flash drive • If the printer does not recognize the memory device, then remove and reinsert it. • The printer reads only one memory device at a time. Notes: Notes: •...
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Page 17: Ordering And Replacing Supplies
Ordering and replacing supplies Open the ink cartridge access door. Ordering and replacing supplies Ordering ink cartridges SD/ MS/ xD/ MM Order the cartridges that are designed for use in your region. • Region 1: For the United States, Canada, and Latin America, use 200, 200XL, or 200XLA cartridges. •... -
Page 18: Maintaining Ink Cartridges
Ordering and replacing supplies Close the ink cartridge access door. Press the up or down arrow button to scroll to a cleaning option, and then press Wait until the printer is ready. Notes: • If Align Printer appears on the printer display, then touch Continue or press , depending Moving the printer to another location on your printer model. -
Page 19: Using The Printer Software
Using the printer software • Solaris SPARC x86 10 Using the printer software The printer driver for this operating system is available only at http://support.lexmark.com. Note: Information on additional operating system versions that are compatible with the printer may be Supported operating systems available on our Web site. -
Page 20: Using The Windows Printer Software
Using the printer software Using the Windows printer software Use the Printing Preferences When you click File > Print > Properties with a document open, a Printing Software installed during printer installation Preferences dialog appears. The dialog lets you select options for the print job, such as the following: When you set up the printer using the installation software CD, all the necessary software was installed. - Page 21 Using the printer software Notes: • Your printer may not come with these applications, depending on the features of the printer that you purchased or the installation type (standard or custom) chosen when you installed the printer. • To take advantage of the full features of your printer, select the custom install option during installation, and then select all packages listed.
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Page 22: Printing
Printing For photos, brochures, business cards, iron‑on transfers, window clings, and other specialty Printing print jobs Paper and One‑sided or Recommended paper Set paper type to specialty two‑sided Recommended paper brands media printing Photo One‑sided Lexmark PerfectFinish Photo Lexmark PerfectFinish Photo For e‑mails, received faxes, internal documents, and similar print jobs Lexmark Photo... -
Page 23: Printing A Document
Printing Printing a document Click OK to close any printer software dialogs. Click OK or Print. For Windows users For Macintosh users With a document open, click File > Print. With a document open, choose File > Print. Click Properties, Preferences, Options, or Setup. From the printer pop‑up menu, choose your printer. -
Page 24: Printing Photos From A Memory Card Or Flash Drive
Printing Click OK. Use the up or down arrow button to select a photo printing option, and then press From the menu bar, choose File > Print. • Select and Print allows you to choose a layout, the number of photos per page, paper settings, photo size, photo quality, and to sharpen the quality of graphics. -
Page 25: Printing From A Mobile Device
Printing Press Enter, or click OK. Double‑click the printer icon. Cancel the print job: • If you want to cancel a particular print job, then right‑click the document name, and then select Cancel. • If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents. For Macintosh users Click the printer icon on the Dock. -
Page 26: Copying
Copying Making copies Copying Load paper. Load an original document faceup into the ADF or facedown on the scanner glass. Scanner glass From the printer control panel, navigate to: > Copy > > Copies Press the left or right arrow button to select the number of copies. From the Copy menu screen, press the up or down arrow button to scroll to the option you want to set, and then press the left or right arrow button to scroll to the setting you want. -
Page 27: Canceling Copy Jobs
Copying Notes: • If you want to specify the page orientation and layout of the original document and the copy, then press the arrow buttons to scroll to Advanced. Press every time you make a selection, and then press until you reach the Copy menu. •... -
Page 28: Scanning
Scanning Scanning to a local computer Scanning Load the original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, navigate to: Scanner glass > Scan > > Computer > USB‑Connected Computer > The USB‑connected computer will receive the scan by default. Note: Make sure the scan software is installed on the destination computer. -
Page 29: Scanning To A Flash Drive Or Memory Card
Scanning Navigate to either of the following: In Windows 7 or earlier • Settings > Scan‑to‑Network Folder Setup Click or Start. • Settings > Manage Shortcuts > Add New Shortcut > Scan to Network Click All Programs or Programs, and then select the printer program folder from the list. Enter the necessary information, and then click Add. -
Page 30: Canceling Scan Jobs
Scanning In Windows 7 or earlier Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Scan > PDF Scanning starts and the scan progress dialog appears. Save the document as a PDF. -
Page 31: E-Mailing
E-mailing Apps list > Printer Home > select your printer > Settings > Set up the printer to e‑mail E-mailing In Windows 7 or earlier You can use your printer to send e-mail to one or more recipients without using a computer provided you Click or Start. -
Page 32: Setting Up The Printer To Fax
Setting up the printer to fax To connect: Setting up the printer to fax Connect the cable from the wall jack to the port of the printer. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up Tips for this setup: this product or make any electrical or cabling connections, such as the power supply cord or •... - Page 33 Setting up the printer to fax Connected to different wall jacks Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service PHONE LINE To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: •...
- Page 34 Setting up the printer to fax When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and telephone to receive the fax.
- Page 35 Setting up the printer to fax To connect: Scenario 4: Digital telephone service through a cable provider Connect one end of a telephone cable to the port of the printer. Setup 1: Printer is connected directly to a cable modem Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
- Page 36 Setting up the printer to fax • If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer Remove the protective plug from the port of the printer, and then connect the telephone to the into the second phone port.
- Page 37 Setting up the printer to fax Notes: Connecting the printer to a non‑RJ‑11 wall jack • Do not remove the wrap plug from the port of the printer. • The printer may not come with an RJ-11 adapter in your country or region. If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer.
- Page 38 Setting up the printer to fax Connecting the printer to a wall jack in Germany France Netherlands Switzerland The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering Finland Norway United Kingdom machines.
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Page 39: Step 2: Check The Dial Tone
Setting up the printer to fax Connect the printer to any of the N ports. If you hear a dial tone, then the telephone line and the wall jack are working. Make sure the printer is properly connected to the telephone line While the printer is connected to a telephone line through the port on the back of the printer, plug an analog telephone into the... -
Page 40: Step 5: Set The Number Of Rings
Setting up the printer to fax Note: In some models, entries 1–89 are for individual contacts and entries 90–99 are for fax groups. Step 5: Set the number of rings Enter the number before entering the contact name and fax number of the contact. If you set Auto Answer to On in Step 4, then do the following. -
Page 41: Faxing
Faxing Sending faxes using the computer Faxing For Windows users CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up With a document open, click File > Print. this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. -
Page 42: Receiving Faxes Automatically
Faxing Receiving faxes automatically • Make sure that the telephone is plugged into the port on the back of the printer and that the printer is connected to the wall jack through the port. Make sure that Auto Answer is on: From the printer control panel, navigate to: >... -
Page 43: Wireless Networking
Wireless networking • Change the wireless settings after installation. Wireless networking • Install the printer on additional network computers. Notes: Information you will need during wireless setup • This program is applicable only in select printer models. • Make sure the printer is turned on. To set up the printer for wireless printing, you need to know the following: •... -
Page 44: What Is Wi-Fi Protected Setup
Wireless networking Launching the Wireless Setup Utility Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen. Do the following: Note: If you encounter problems while running the application, then click In Windows 8 From the Search charm, type wireless setup utility, and then navigate to: What is Wi‑Fi Protected Setup? Apps list >... - Page 45 Wireless networking > Setup > > Network Setup > > Wireless 802.11b/g/n > > Network Connection Setup > > Wireless > > Wi‑Fi Protected Setup > > WPS PBC Mode > Follow the instructions on the printer display. (PIN) SE THE ERSONAL DENTIFICATION UMBER...
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Page 46: Using The Embedded Web Server
Using the Embedded Web Server Using the Embedded Web Server Use the Navigation pane Access the Embedded Web Server menus. The Embedded Web Server lets you view and remotely customize printer settings even when you are not Header bar • View a brief summary of your printer supplies. - Page 47 Using the Embedded Web Server Click Scan‑to‑Network Folder Add or manage a folder destination when the Scan to Network application is Setup used. Notes: • This feature may not appear in the Embedded Web Server, depending on your printer model. •...
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Page 48: Using Shortcuts
Using shortcuts Getting started Using shortcuts During installation, a link will be provided for you to create shortcuts. If you were not able to create your shortcuts during installation, then you may create the shortcuts through your printer software. What are shortcuts? Launching the shortcuts page using the printer software A shortcut is a way to quickly accomplish printing, copying, scanning, e‑mailing, or faxing tasks with the printer. - Page 49 Using shortcuts Do either of the following: • Make the necessary changes, and then click Save Changes. • Click Delete. Using shortcuts on the printer Make sure you have created a shortcut. From the printer control panel, navigate to: > Shortcuts > >...
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Page 50: Troubleshooting
Troubleshooting Installation screen did not appear during installation Troubleshooting If the "Before you troubleshoot" checklist does not solve the problem, then try the following: For Windows users Before you troubleshoot Double‑click the software installer package. Use this checklist to solve most printer problems: Wait for the installation dialog to appear. -
Page 51: Software Did Not Install
Troubleshooting Software did not install Print job does not print or is missing pages If you encountered problems while installing, or if your printer does not appear in the list in the printers If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. - Page 52 Troubleshooting If the printer will not come out of Sleep mode, then reset the power: HECK THE CONNECTION Unplug the power cord from the wall outlet, and then wait 10 seconds. Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Insert the power cord into the wall outlet, and then turn on the printer.
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Page 53: Fax Troubleshooting
Troubleshooting Connection checklist AKE SURE THE PORT IS ENABLED IN INDOWS • Make sure that the printer and other devices on the line (if applicable) are set up and configured Run the Device Manager. correctly according to your setup scenario. •... - Page 54 Troubleshooting Check to see if error correction is set to On. • The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service). If it is not set to On, then press the arrow buttons to select On, and then press AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT NABLE AUTOMATIC FAX CONVERSION The printer is an analog device.
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Page 55: Wireless Troubleshooting
Troubleshooting Cannot run the fax software • The correct printer port is selected. • The computer and printer are both connected to the same wireless network. The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the •... -
Page 56: Cannot Print Over Wireless Network
Troubleshooting Locating the printer IP address HECK IF YOUR ACCESS POINT HAS AN ASSOCIATION REGISTRATION BUTTON • You can locate the printer IP address by viewing the printer network setup page. See the User's Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box, Guide on the software installation CD for more information on printing a network setup page. - Page 57 Troubleshooting For Windows users Write down the SSID. Obtain the SSID of the network that the computer is connected to. In Mac OS X version 10.4 or earlier Type the IP address of your access point into the address field of your Web browser. From the Finder, navigate to: If you do not know the IP address of the access point, then do the following: Applications >...
- Page 58 Troubleshooting From the printer control panel, navigate to either of the following: “Communication not available” message appears when printing wirelessly – > Setup > > Network Setup > > Wireless 802.11 b/g/n > > Network Connection Setup > > TCP/IP > >...
- Page 59 Troubleshooting If the Description column of the selected port indicates that it is a USB port, then scroll through the • Make sure all switches, hubs, and other connecting devices are turned on. list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.
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Page 60: Notices
Notices Federal Communications Commission (FCC) compliance information Notices statement This product complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Edition notice Operation is subject to the following two conditions: this device may not cause harmful interference, and October 2012 this device must accept any interference received, including interference that may cause undesired The following paragraph does not apply to any country where such provisions are inconsistent with... -
Page 61: Index
Index print job 24 distinctive ring VoIP 34 Index scan job 30 setting 40 fax troubleshooting cannot delete documents from print queue 52 documents cannot receive faxes 54 cannot print over wireless network 56 adding a network folder shortcut 28 cannot run fax software 55 cannot print through USB 52 faxing using the computer 41... - Page 62 Index information network setup page printer network setup page 55 finding 5 printing 55 features 6 on both sides of the paper 23 information pane 46 network troubleshooting models 5 photos from a memory card or flash drive 24 information you will need during wireless cannot print to network printer 59 moving 18 two‑sided 23...
- Page 63 Index sending faxes, tips 41 wireless network 55 Phone Book 20 setting troubleshooting, fax Printer Home 20 number of rings 40 cannot receive faxes 54 Printer Setup Utility 20 setting up fax cannot run fax software 55 Printing Preferences 20 country‑...