Drive Problems; Cd And Dvd Drive Problems - Dell PP21L Owner's Manual

5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell
Diagnostics and restart the computer, close the Main Menu screen.

Drive Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E N S U R E T H A T M I C R O S O F T
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T E S T T H E D R I V E —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K
E N S U R E T H A T T H E C D
H E C K T H E C A B L E C O N N E C T I O N S
C
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
on page 77.
R U N T H E D E L L D I A G N O S T I C S

CD and DVD drive problems

NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S
If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
T U R N O F F S T A N D B Y M O D E I N
standby mode, see "Power Management Modes" on page 33.
H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E
C
F Y O U C A N N O T E J E C T T H E
I
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
60
Solving Problems
® ®
W I N D O W S R E C O G N I Z E S T H E D R I V E
See "Cleaning Your Computer" on page 109.
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I S S N A P P E D O N T O T H E S P I N D L E
.
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See "Dell Diagnostics" on page 57.
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The CD/DVD-RW drive must receive a steady stream of data when writing.
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W I N D O W S B E F O R E W R I T I N G T O A
C D , C D - R W, D V D ,
Click the Start button and click My
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.
See "Resolving Software and Hardware Incompatibilities"
C D / D V D - R W
See the help files for your CD or DVD creation software.
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O R D R I V E T R A Y
D V D + R W
For information on
D I S C —