Dell Latitude ATG E6400 Setup And Quick Reference Manual
Troubleshooting manual - 101 pages
How-to manual - 46 pages
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Summary of Contents for Dell Latitude ATG E6400
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Page 1
Dell™ Latitude™ ATG E6400 Setup and Quick Reference Guide This guide provides a features overview, specifications, quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see Dell Technology Guide at support.dell.com.
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MediaDirect, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...
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Page 3: Table Of Contents
Contents About Your Computer Front View Back View Bottom View Battery Removal Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Setting Up Your Computer Quick Setup Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer...
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Identifying Drivers Reinstalling Drivers and Utilities Restoring Your Operating System Using Microsoft Using Dell™ Factory Image Restore Using the Operating System Media Finding Information Contents ....
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Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Index .......
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Contents...
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Page 7: About Your Computer
About Your Computer Front View microphone (optional) camera (optional) camera light (optional) display latch About Your Computer...
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display and (optional) touchscreen volume control buttons USB connectors (2) 11 wireless switch 13 right speaker 15 fingerprint reader (optional) 17 IEEE 1394a connector 19 Secure Digital (SD) memory-card reader 21 display latch release 23 left speaker 25 keyboard 27 ambient light sensor About Your Computer keyboard status lights power button...
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Page 9: Back View
Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
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Page 10: Bottom View
Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
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Page 11: Wireless Switch And Dell™ Wi-fi Catcher™ Network Locator
Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Use the wireless switch to enable or disable wireless network devices. Use the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 16.
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Page 12
About Your Computer...
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Page 13: Setting Up Your Computer
Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
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2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer. Setting Up Your Computer...
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6 Connect to the Internet. See "Connecting to the Internet" on page 16 for more information. Internet service wireless router laptop with wireless connection cable or DSL modem laptop with wired connection Setting Up Your Computer...
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Page 16: Connecting To The Internet
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
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Page 17: Transferring Information To A New Computer
NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. ®...
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Page 18: Microsoft Windows ® Xp
® Microsoft Windows Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
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4 On the Which computer is this? screen, click Old Computer→ Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next.
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#154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries. Setting Up Your Computer ®...
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Page 21: Specifications
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type L1 cache L2 cache Front side bus frequency System Information Chip set Data bus width...
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Page 22
To enable Intel® Active Management Technology (iAMT), you must have a DIMM in the memory connector labeled A. For more information about the memory connector see your computer’s Service Manual at support.dell.com. For more information about iAMT, refer to the Dell™ Systems Management Administrator's Guide at support.dell.com.
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(continued) Ports and Connectors Mini-Card support (internal expansion slots) Modem Network adapter USB, USB PowerShare, eSATA eSATA Video Communications Modem Network adapter Wireless Mobile Broadband one dedicated half Mini-Card slot for WLAN one dedicated full Mini-Card slot for WWAN (Mobile Broadband) one dedicated full Mini-Card slot for WPAN ®...
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Video Video type Data bus Video controller Video memory: Total graphics memory: Windows XP: Windows Vista: Video output Audio Audio type Audio controller Stereo conversion Specifications integrated on system board, hardware accelerated integrated video integrated video: Intel Graphics Media Accelerator X4500 HD up to 512 MB maximum (with 1 GB to <...
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(continued) Audio Interfaces: Internal External Speakers Internal speaker amplifier Internal microphone Volume controls Display Type (active-matrix TFT) Active X/Y Dimensions: Height Width Diagonal Maximum resolution: WXGA Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch: WXGA Typical power consumption (panel with backlight): WXGA high-definition audio codec...
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Keyboard Number of keys Layout Size Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: 4-cell and 6-cell lithium-ion batteries: Depth Height Width 9-cell lithium-ion batteries: Depth Height Width Specifications 83 (U.S. and Canada); 84 (Europe); 87 (Japan) QWERTY/AZERTY/Kanji full sized (19-mm key pitch)
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0.85 kg (1.87 lb) 14.8 VDC 11.1 VDC 14.8 VDC approximately 1 hour to 80% in standard charge mode approximately 4 hours to 100% in Dell™ ExpressCharge™ mode 1 year 0° to 40°C (32° to 104°F) –10° to 65°C (14° to 149°F) CR-2032 100–240 VAC...
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(continued) AC Adapter Temperature range: Operating Storage PA-12 65 W Travel AC adapter: Output voltage Output current Height Width Depth Weight PA-10 90 W D-Series AC adapter: Output voltage Output current Height Width Depth Weight PA-3E 90 E-Series AC adapter: Output voltage Output current Height...
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Physical Height Width Depth Weight Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (simulating a user environment by using a random vibration spectrum): Operating Storage Maximum shock (measured with hard drive in operating status and a 2-ms half-sine pulse for operating specification;...
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Specifications...
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Page 31: Troubleshooting
Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
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Page 32
If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 40). Code Description (repetitive short beeps) BIOS checksum failure. Possible system board failure.
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Page 33: Error Messages
I S K F A I L E D I N I T I A L I Z A T I O N hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 40). Suggested Remedy Replace the battery (see your Service Manual at support.dell.com).
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Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 40). A R D D I S K D R I V E C O N T R O L L E R F A I L U R E to commands from the computer.
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E Y B O A R D S T U C K K E Y F A I L U R E cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 40).
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Contact Dell (see "Contacting Dell" on page 65). O T I M E R T I C K I N T E R R U P T malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 40).
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— H U T D O W N F A I L U R E Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 40). I M E D A Y C L O C K L O S T P O W E R corrupted.
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Page 38: System Messages
D A Y C L O C K S T O P P E D configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 65).
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Page 39: Troubleshooting Software And Hardware Problems
Service Manual at support.dell.com. A R D D I S K D R I V E F A I L U R E POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance. A R D D I S K D R I V E R E A D F A I L U R E drive start test (see "Contacting Dell"...
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Page 40: Dell Diagnostics
NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.
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Page 41
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
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Page 42: Troubleshooting Tips
If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems...
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Page 43: Memory Problems
• Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com). • Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com).
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Page 44: Lockups And Software Problems
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 40). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...
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Page 45
A program stops responding — N D T H E P R O G R A M 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab. 2 Click to select the program that is no longer responding, and click End Task.
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Page 46: Dell Technical Update Service
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
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2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment.
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Troubleshooting...
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Page 49: Reinstalling Software
Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. ® Microsoft Windows Vista 1 Click the Windows Vista Start button™ 2 Click Properties→...
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Page 50: Reinstalling Drivers And Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version...
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Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer.
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Page 52: Restoring Your Operating System
• Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. This program permanently deletes all data on the hard drive and removes any programs installed after you received the computer.
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Page 53
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. NOTE: Set your Dell™ computer to the Windows Classic view.
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Page 54: Using Dell™ Factory Image Restore
Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
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Page 55: Using The Operating System Media
Windows Vista: Dell Factory Image Restore 1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next.
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Page 56
Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities during the assembly of the computer.
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Page 57: Finding Information
Code is located on your computer. • A diagnostic program for your computer • Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. • Notebook System Software (NSS) • Readme files NOTE: Readme files may be included on...
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Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available at support.dell.com. Microsoft ® Windows ® License Label Your Microsoft Windows License is located on your computer.
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Page 59: Getting Help
1 See "Troubleshooting Tips" on page 42 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 40 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 64.
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Page 60: Technical Support And Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 63, and then see the contact information for your region or go to support.dell.com. DellConnect™...
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Page 61: Autotech Service
"Contacting Dell" on page 65. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.
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Page 62: Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...
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Page 63: Before You Call
Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 64). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be...
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Page 64
Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
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Page 65: Contacting Dell
To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need.
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Getting Help...
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Page 67: Index
60 Technical Update Service, 46 Dell Diagnostics, 40 starting from the Drivers and Utilities media, 41 starting from your hard drive, 41 Dell Factory Image Restore, 55 Dell Technology Guide, 58 DellConnect, 60 diagnostics beep codes, 31 Dell, 40...
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Page 68
57 operating system, 57 memory troubleshooting, 43 Notebook System Software, 57 operating system Dell Factory Image Restore, 54 media, 55, 57 PC Restore, 54 reinstalling, 57 System Restore, 52 operating system product key, 58 Index PC Restore, 54...
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System Restore, 52 enabling, 54 transferring information to a new computer, 17 troubleshooting, 31, 58 blue screen, 45 computer not responding, 44 Dell Diagnostics, 40 error messages, 33 memory, 43 power, 42 power light conditions, 42 power lights, 31 program crashes, 44...
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Index...
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