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Dell PP29L Owner's Manual

Dell notebook computer owner's manual.
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Dell™ 500 Owner's Manual
Model PP29L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m



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   Summary of Contents for Dell PP29L

  • Page 1

    Dell™ 500 Owner’s Manual Model PP29L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Wi-Fi Catcher are trademarks of Dell Inc.; Intel is a registered trademark and Celeron is a trademark of Intel Corporation in United States and other countries.;...

  • Page 3: Table Of Contents

    Contents Finding Information About Your Computer Front View Left Side View Right Side View Back View Bottom View Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Windows Easy Transfer Setting Up a Printer Printer Cable Connecting a USB Printer...

  • Page 4

    Using the Keyboard and Touch Pad Numeric Keypad Key Combinations System Functions Display Functions Battery Power Management Microsoft Dell™ QuickSet Key Combinations Adjusting Keyboard Settings Touch Pad Customizing the Touch Pad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter...

  • Page 5

    Power Management Modes Standby Mode Hibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery Using Multimedia Playing Media ..... . Copying CD and DVD Media How to Copy a CD or DVD Using Blank CD and DVD Media...

  • Page 6

    Security Cable Lock Passwords If Your Computer Is Lost or Stolen 10 Troubleshooting Dell Technical Update Service Dell Diagnostics Contents ........

  • Page 7

    Drive Problems ..... Optical drive problems Hard drive problems E-Mail, Modem, and Internet Problems Error Messages ..... ExpressCard Problems .

  • Page 8

    Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers...

  • Page 9

    ......Removing the Hard Drive Replacing the Hard Drive Returning a Hard Drive to Dell Optical Drive ..... .

  • Page 10

    Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell 14 Specifications Contents ........

  • Page 11

    ..... . . Media ......Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...

  • Page 12


  • Page 13: Finding Information

    Drivers and Utilities media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 100) or run the Dell Diagnostics (see "Dell Diagnostics" on page 75). Readme files may be included on your Drivers and Utilities media to provide...

  • Page 14

    • How to set up my computer • Service Tag and Express Service Code • Microsoft Windows License Label Finding Information Find It Here Dell™ Product Information Guide Setup Diagram See the setup diagram that came with your computer. Service Tag and Microsoft License These labels are located on your computer.

  • Page 15

    • Service and support — Service call status, support history, service contract, and online discussions with support • Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer • Reference — Computer...

  • Page 16

    Dell QuickSet Finding Information Find It Here Dell Support Utility The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information.

  • Page 17

    What Are You Looking For? • How to reinstall my operating system Find It Here Operating System Media The operating system is already installed on your computer. To reinstall your operating system, use one of the following methods: • Microsoft Windows System Restore — Microsoft Windows System Restore returns your computer to an earlier operating state without affecting...

  • Page 18

    Finding Information...

  • Page 19: About Your Computer

    About Your Computer Front View About Your Computer...

  • Page 20

    display media control buttons (7) touch pad analog microphone headphone connectors (2) device status lights D I S P L A Y — For more information about your display, see "Using the Display" on page 39. P O W E R B U T T O N —...

  • Page 21

    M E D I A C A R D R E A D E R digital photos, music, and videos stored on a media memory card. The computer ships with a plastic blank installed in the slot. The 8-in-1 memory card reader reads the following digital media memory cards: •...

  • Page 22

    D E V I C E S T A T U S L I G H T S The lights located on the palm rest towards the front of the computer indicate the following: Power light – Turns on when you turn on the computer, and blinks when the computer is in a power management mode.

  • Page 23

    If the computer is connected to an electrical outlet, the follows: • Solid blue: The battery is charging. • Flashing blue: The battery is almost fully charged. • Off: The battery is adequately charged. If the computer is running on a battery, the •...

  • Page 24: Left Side View

    Left Side View security cable slot USB connectors (2) network connector (RJ-45) IEEE 1394a connector S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the computer (see "Security Cable Lock"...

  • Page 25

    CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly, but gently to help prevent damage to...

  • Page 26: Right Side View

    W I R E L E S S S W I T C H — When enabled through Dell QuickSet, this switch can scan for a wireless local area network (WLAN) in your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology.

  • Page 27: Back View

    Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

  • Page 28: Bottom View

    Bottom View optical drive battery release latch hard drive B A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet (see "Using a Battery" on page 47). B A T T E R Y R E L E A S E L A T C H page 52 for instructions).

  • Page 29: Setting Up Your Computer

    Setting Up Your Computer Connecting to the Internet NOTE: Internet Service Providers (ISPs) and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: •...

  • Page 30: Setting Up Your Internet Connection

    Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft 3 Follow the instructions on the screen to complete the setup. NOTE: If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems"...

  • Page 31: Transferring Information To A New Computer

    Transferring Information to a New Computer You can transfer the following types of data from one computer to another: • E-mail messages • Toolbar settings • Window sizes • Internet bookmarks Use one of the following methods for transferring data: •...

  • Page 32

    For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media.

  • Page 33

    To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer.

  • Page 34: Setting Up A Printer

    4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer→ Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.

  • Page 35: Printer Cable

    Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer’s shipping box.

  • Page 36: Power Protection Devices

    3 Turn on the printer, and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Click Start, and then click Printers and Faxes. 5 Click Add a printer to start the Add Printer Wizard. NOTE: To install the printer driver, see "Reinstalling Drivers and Utilities"...

  • Page 37: Line Conditioners

    Line Conditioners NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level. Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.

  • Page 38

    Setting Up Your Computer...

  • Page 39: Using The Display

    Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the display brightness to the lowest comfortable level. • Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).

  • Page 40: Setting Display Resolution And Refresh Rate

    NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.

  • Page 41: Using The Keyboard And Touch Pad

    Using the Keyboard and Touch Pad Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, press <Fn><the desired key>.

  • Page 42: Key Combinations

    (not on an external monitor). Decreases brightness on the integrated display only (not on an external monitor). Displays the Dell™ QuickSet Battery Meter (see "Dell QuickSet Battery Meter" on page 48). Activates a power management mode. You can reprogram this keyboard shortcut to...

  • Page 43: Microsoft ® Windows ® Logo Key Functions

    Windows logo key and <Pause> Opens the System Properties dialog box. Dell™ QuickSet Key Combinations If Dell QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter or activating power management modes. For more information about Dell QuickSet key combinations, right-click the QuickSet icon in the notification area, and then click Help.

  • Page 44: Touch Pad

    Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad. •...

  • Page 45: Customizing The Touch Pad

    Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust the touch pad settings. 1 Click Start, and then click Control Panel. 2 Click Keyboard. 3 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad.

  • Page 46

    Using the Keyboard and Touch Pad...

  • Page 47: Using A Battery

    Product Information Guide or paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE:...

  • Page 48: Checking The Battery Charge

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer.

  • Page 49: Microsoft ® Windows ® Battery Meter

    The battery meter indicates the remaining battery charge. To check the battery meter, double-click the Check the Battery Health You can check battery health by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the QuickSet icon in the notification area, and then click Help.

  • Page 50: Power Management Modes

    Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was in before entering standby or sleep mode.

  • Page 51: Configuring Power Management Settings

    Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods to enter hibernate mode: • Press the power button. • Close the display.

  • Page 52: Replacing The Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer.

  • Page 53: Storing A Battery

    To remove the battery: 1 Ensure that the computer is turned off. 2 Turn the computer over. 3 Slide the battery release latch toward the side of the computer until it is engaged. 4 Slide the battery out of the bay. battery To replace the battery, follow the removal procedure in reverse order.

  • Page 54

    Using a Battery...

  • Page 55: Using Multimedia

    Using Multimedia Playing Media NOTICE: Do not press down on the optical drive tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. NOTE: To prevent vibration and noise do not stick any additional labels or stickers on the media.

  • Page 56

    To format media for storing or copying data, see the media software that came with your computer. NOTE: Ensure that you follow all copyright laws when copying media. A CD player includes the following basic buttons: A DVD player includes the following basic buttons: For more information on playing media, click Help on the media player (if available).

  • Page 57: Copying Cd And Dvd Media

    NOTE: Ensure that you observe all copyright laws while copying media. NOTE: The types of optical drives offered by Dell may vary by country. This section applies only to computers that have a DVD+/-RW, or Combo drive. The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator.

  • Page 58: Using Blank Cd And Dvd Media

    Using Blank CD and DVD Media DVD-writable drives can write to both CD and DVD recording media. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information).

  • Page 59: Adjusting The Volume

    • Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

  • Page 60: Adjusting The Picture

    Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing media playback, adjust the display properties: 1 Click Start → Control Panel→ Display. 2 Under Display, click Settings. 3 On Display Settings, click and drag the bar to reduce the resolution setting.

  • Page 61: Using Cards

    Using Cards ExpressCards ExpressCards provide additional memory, wired and wireless communications, multimedia and security features. ExpressCards support two form factors: • ExpressCard/34 (34 mm wide) • ExpressCard/54 (54 mm wide in an L-shape with a 34 mm connector) The 34 mm card fits into both the 34 mm and 54 mm card slots. The 54 mm card only fits into a 54 mm card slot.

  • Page 62: Expresscard Blanks

    ExpressCard Blanks Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer.

  • Page 63: Removing An Expresscard Or Blank

    Removing an ExpressCard or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Press the card or blank to remove it from its slot. Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from dust and other particles.

  • Page 64: Installing A Memory Card

    Installing a Memory Card You can install a media memory card in the computer while the computer is running. The computer automatically detects the card. Memory cards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot.

  • Page 65: Removing A Memory Card Or Blank

    Removing a Memory Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Click the from functioning before you remove it from the computer. If you do not stop the card, you could lose data.

  • Page 66

    Using Cards...

  • Page 67: Setting Up And Using Networks

    Setting Up and Using Networks Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet.

  • Page 68: Setting Up A Network

    Setting Up a Network 1 Click Start→ All Programs→ Accessories→ Communications→ Network Setup Wizard→ Next→ Checklist for creating a network. NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2). 2 Complete the checklist.

  • Page 69: Setting Up A New Wlan Using A Wireless Router And A Broadband Modem

    Start Button and Connect To Option Click Start→ Connect To→ Show all connections. NOTE: If your computer is set to the Classic Start menu option, click Start → Settings Network Connections to view your network connections. If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card.

  • Page 70

    6 Disconnect the network cable from the computer and the modem. 7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router. NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before continuing with the network setup.

  • Page 71: Connecting To A Wlan

    Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card"...

  • Page 72

    Help and Support Center (see "Microsoft Windows XP Help and Support Center" on page 16). Monitoring the Status of the Wireless Network Card Through Dell QuickSet The wireless activity indicator provides you with an easy way to monitor the status of your computer’s wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar and select Hotkey Popups.

  • Page 73: Securing Your Computer

    Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell computer. For more information, see the instructions included with the device.

  • Page 74: If Your Computer Is Lost Or Stolen

    Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer.

  • Page 75: Troubleshooting

    (see "Using the System Setup Program" on page 141). Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 13).

  • Page 76

    If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Troubleshooting ®...

  • Page 77

    Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your Drivers and Utilities media, then close the Main Menu window to exit the Dell Diagnostics and restart the computer.

  • Page 78

    Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select on your computer. Option Function Run the stand-alone memory test...

  • Page 79: Drive Problems

    Help Displays your hardware configuration for the selected device. Configuration The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

  • Page 80: Optical Drive Problems

    See "Troubleshooting Software — ® Windows See "Dell Diagnostics" on page 75. — CD-RW and DVD+/-RW drives must receive a — I N D O W S B E F O R E W R I T I N G T O A —...

  • Page 81: Hard Drive Problems

    Hard drive problems L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N prevent the operating system from starting.

  • Page 82: Error Messages

    Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to and search for the keyword spyware. Error Messages Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.

  • Page 83

    For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see "Using the System Setup Program" on page 141). If the problem persists, contact Dell (see "Contacting Dell" on page 132). A D C O M M A N D O R F I L E N A M E correctly, put spaces in the proper place, and used the correct pathname.

  • Page 84

    "Hard Drive" on page 109), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

  • Page 85

    E Y B O A R D S T U C K K E Y F A I L U R E cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).

  • Page 86

    P E R A T I N G S YS T E M N O T F O U N D on page 109). If the problem persists, contact Dell (see "Contacting Dell" on page 132).

  • Page 87: Expresscard Problems

    D A Y C L O C K S T O P P E D configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 132).

  • Page 88: Ieee 1394 Device Problems

    F Y O U H A V E P R O B L E M S W I T H A Dell or the IEEE 1394a device manufacturer (see "Contacting Dell" on page 132). F Y O U H A V E P R O B L E M S W I T H A N Contact Dell or the IEEE 1394a device manufacturer (see "Contacting Dell"...

  • Page 89: External Keyboard Problems

    U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). If the tests indicate a defective external keyboard, contact Dell (see "Contacting...

  • Page 90: Unexpected Characters

    Unexpected characters I S A B L E T H E N U M E R I C K E Y P A D keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the...

  • Page 91: A Program Is Designed For An Earlier Microsoft ® Windows ® Operating System

    A program is designed for an earlier Microsoft operating system U N T H E R O G R A M O M P A T I B I L I T Y mode in Windows that lets you run programs written for earlier versions of Windows.

  • Page 92: Memory Problems

    E L L I A G N O S T I C S is related to a software problem (see "Dell Diagnostics" on page 75). Memory Problems Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.

  • Page 93: Network Problems

    Network Problems Fill out the "Diagnostics Checklist" on page 131 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. H E C K T H E N E T W O R K C A B L E C O N N E C T O R firmly inserted into both the network connector on the back of the computer and the network connector.

  • Page 94: Printer Problems

    If the battery status light rapidly flashes Contact Dell (see "Contacting Dell" on page 132). H E C K T H E B A T T E R Y T E M P E R A T U R E below 0°C (32°F), the computer will not start.

  • Page 95: Scanner Problems

    N S U R E T H A T T H E P R I N T E R I S T U R N E D O N H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S •...

  • Page 96: Sound And Speaker Problems

    E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y 1 Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras.

  • Page 97: No Sound From Headphones

    If the touch pad operates correctly, the mouse may be defective. Turn off nearby fans, fluorescent lights, — See "Reinstalling Drivers and Utilities" on — See "Dell Diagnostics" on page 75. — Ensure that the headphone — Click or double-click the speaker —...

  • Page 98: Video And Display Problems

    E S T T H E M O U S E C O N T R O L L E R pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the "Dell Diagnostics" on page 75.

  • Page 99: If The Display Is Difficult To Read

    I D E O D I A G N O S T I C S T E S T S still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 75, then contact Dell (see "Contacting Dell" on page 132).

  • Page 100: Drivers

    "Reinstalling Drivers and Utilities" on page 100). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Troubleshooting ®...

  • Page 101

    Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Right-click the device for which the new driver was installed and click Properties.

  • Page 102

    5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program.

  • Page 103: Troubleshooting Software And Hardware Problems In The Microsoft ® Windows ® Xp Operating System

    Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. ® ® Windows...

  • Page 104: Starting System Restore

    1 Click Start → Help and Support. 2 Type System Restore in the search field, then press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen.

  • Page 105: Using The Operating System Media

    The Operating System media provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

  • Page 106

    4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

  • Page 107: Adding And Replacing Parts

    • You have performed the steps in "Turning Off Your Computer" on page 107 and "Before Working Inside Your Computer" on page 108. You have read the safety information in your Dell Product Information Guide. • • A component can be replaced—or if purchased separately—installed by performing the removal procedure in reverse order.

  • Page 108: Before Working Inside Your Computer

    Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

  • Page 109: Hard Drive

    NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 5 Turn the computer over. 6 Slide the battery release latch toward the side of the computer until it is engaged.

  • Page 110: Removing The Hard Drive

    Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive (see "Restoring Your Operating System" on page 103 and "Reinstalling Drivers and Utilities"...

  • Page 111: Replacing The Hard Drive

    5 Install the drivers and utilities for your computer, as needed (see "Reinstalling Drivers and Utilities" on page 100). Returning a Hard Drive to Dell Return your old hard drive to Dell in its original, or comparable, foam packaging. Otherwise, the hard drive may be damaged in transit. foam packaging...

  • Page 112: Optical Drive

    Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Removing the Optical Drive 1 Follow the procedures in "Before You Begin" on page 107. 2 Turn the computer over. 3 Remove the locking screw from the optical drive.

  • Page 113: Hinge Cover

    Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 114: Replacing The Hinge Cover

    Replacing the Hinge Cover 1 Replace the media control buttons connector to the system board. 2 Insert the left edge of the hinge cover. 3 Press from left to right until the cover snaps into place. Keyboard For more information about the keyboard, see "Using the Keyboard and Touch Pad"...

  • Page 115: Replacing The Keyboard

    screws (2) keyboard tabs (5) keyboard connector latch Replacing the Keyboard 1 Slide the keyboard cable into the keyboard connector. 2 Rotate the keyboard connector latch to secure the cable. 3 Hook the tabs along the front edge of the keyboard into the palmrest. 4 Press on the right edge near the top to snap the keyboard into place.

  • Page 116: Memory

    Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. Your computer has two user-accessible SODIMM sockets, DIMM A and DIMM B, accessed from the bottom of the computer.

  • Page 117

    NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory module securing clips. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 118: Replacing Memory Module

    Replacing Memory Module NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). 1 Align the notch in the module edge connector with the tab in the connector slot.

  • Page 119

    NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 3 Replace the memory module cover. 4 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

  • Page 120: Wireless Mini-cards

    Wireless Mini-Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer. If you ordered a wireless Mini-Card with your computer, the card is already installed.

  • Page 121

    4 Disconnect the antenna cables from the NOTE: The Mini-card may have two or three connectors, depending on the type of card you ordered. antenna cable connectors 5 Release the card by removing the securing screw. Mini- 6 Lift the out of its system board connector.

  • Page 122: Replacing Mini-card

    Replacing Mini-Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the Mini-card, never place cables under the card. 1 Insert the card connector into the system board connector at a 45-degree angle.

  • Page 123: Replacing The Card

    4 Grasp the connector end of the card and slide it out from under the securing tabs. 5 Disconnect the cable from the card. Replacing the Card 1 Replace the screw securing the card and insert the card at an angle to slide it in the card compartment.

  • Page 124

    Adding and Replacing Parts...

  • Page 125: Traveling With Your Computer

    Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display. • Use the optional Dell carrying case to pack the computer and its accessories together safely. • Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.

  • Page 126: Travel Tips

    • Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. • Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment.

  • Page 127: Getting Help

    5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 132. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.

  • Page 128: Technical Support And Customer Service

    Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 130, and then see the contact information for your region or go to DellConnect...

  • Page 129: Autotech Service

    "Contacting Dell" on page 132. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 130: Returning Items For Warranty Repair Or Credit

    Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 131). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be...

  • Page 131

    Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 132: Contacting Dell

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit

  • Page 133: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start, click Help and Support, and then select the option to view information about your computer. Processor Processor type L1 cache L2 cache External bus frequency Front Side Bus System Information...

  • Page 134

    8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory NOTE: In order to take advantage of the dual channel bandwidth capability, both memory slots must be populated and must match in size.

  • Page 135

    Communications Interface Network adapter Wireless Video Video type: Video controller Video memory LCD interface TV support Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Display Type (active-matrix TFT) Dimensions: Height Width Diagonal Intel High-Definition Audio 10/100 Ethernet LAN on system board internal WLAN Mini-Card...

  • Page 136

    Display (continued) Maximum resolutions: WXGA Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch: WXGA Controls Media Drive Interface Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Specifications 1280 x 800 at 262 K colors 60 Hz 0°...

  • Page 137

    Battery Type Dimensions: Depth Height Width Voltage Charge time (approximate) Computer off Operating time Life span (approximate) Temperature range: Operating Storage Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power 6-cell "smart" lithium ion, 6-cell "smart" lithium polymer, or 4-cell "smart"...

  • Page 138

    AC Adapter (continued) Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight (with 4-cell battery): Configurable to less than Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random vibration spectrum that simulates user environment): Operating...

  • Page 139

    Environmental (continued) Maximum shock (Measured with hard drive in operating but not accessing data status and a 3-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage): Operating Storage Maximum bench handling height (Measured with hard drive in idle mode, lifting the computer by one edge, placing the opposite edge on...

  • Page 140


  • Page 141: A Appendix

    System security and hard drive password settings NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly.

  • Page 142: Viewing The System Setup Screen

    Viewing the System Setup Screen 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press <F2> immediately. If you wait too long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again.

  • Page 143

    Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program (you can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive). 1 Shut down the computer through the Start menu.

  • Page 144: Cleaning Your Computer

    Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water.

  • Page 145: Touch Pad

    Touch Pad 1 Shut down and turn off your computer (see "Turning Off Your Computer" on page 107). 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries (see "Battery Performance" on page 47). 4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.

  • Page 146: Dell Technical Support Policy (u.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware.

  • Page 147: Fcc Notice (u.s. Only)

    NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

  • Page 148: Macrovision Product Notice

    Macrovision. Reverse engineering or disassembly is prohibited. Appendix Dell™ 500 PP29L Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400...

  • Page 149: Microsoft Windows Operating System

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI —...

  • Page 150

    BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as system setup. bit —...

  • Page 151

    COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or Product ID. Consumer IR — Sensor for using Dell Travel remote control. Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.

  • Page 152

    DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory module on the system board. DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors.

  • Page 153

    PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.

  • Page 154

    Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system.

  • Page 155

    hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.

  • Page 156

    IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.

  • Page 157

    — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer.

  • Page 158

    MP — megapixel — A measure of image resolution used for digital cameras. ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms. network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it.

  • Page 159

    PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed.

  • Page 160

    read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: • It resides on a physically write-protected floppy disk, CD, or DVD. • It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.

  • Page 161

    Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at or when you call Dell for customer service or technical support.

  • Page 162

    SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer.

  • Page 163

    USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer.

  • Page 164

    W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours.

  • Page 165: Index

    82, 92 specifications, 133 stops responding, 90 connecting Mobile Broadband network, 72 copying CDs helpful tips, 58 copying DVDs helpful tips, 58 Dell Diagnostics about, 75 starting from the Drivers and Utilities media, 77 starting from your hard drive, 76 Index...

  • Page 166

    Dell support site, 15 DellConnect, 128 device latch release description, 28 device status lights description, 22 diagnostics Dell, 75 display adjusting brightness, 39 description, 20 resolution, 40 switching the video image, 39 documentation End User License Agreement, 14 ergonomics, 14...

  • Page 167

    IEEE 1394 connector description, 25 problems, 88 Internet connection about, 29 options, 29 setting up, 30 keyboard numeric keypad, 41 problems, 88 removing, 114 shortcuts, 42 keyboard status lights description, 23 keypad numeric, 41 labels Microsoft Windows, 14 Service Tag, 14 lost computer, 74 media playing, 55...

  • Page 168

    91 CD drive, 80 CD-RW drive, 80 computer crashes, 90-91 computer does not start up, 90 computer stops responding, 90 Dell Diagnostics, 75 drives, 79 DVD drive, 80 error messages, 82 hard drive, 81 IEEE 1394 connector, 88...

  • Page 169

    74 support website, 15 system setup program commonly used options, 142 screens, 142 viewing, 142 taskbar Dell Support Utility, 16 Safely Remove Hardware, 87 wireless activity indicator, 72 touch pad, 44 cleaning, 145 customizing, 45 touch pad buttons...

  • Page 170


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