Operator/Radio - Genie H User Manual

TROUBLESHOOTING GUIDE (CONTINUED)
CAUTION
Use wall control supplied with operator. Any other wall control can cause
the operator to operate unexpectedly and light not to work.
Operator does • Check lock switch on wall console.
not run from • Check power source.
wall control.
– Plug a lamp into outlet used for power
head If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• Power is OK.
– Check connections at power head
terminals.
– Check connections at wall control.
• Check wires to ensure they are not cut.
Staples can cut insulation and short wires. If
wire is cut, replace it.
• Was a remote control lost or stolen?
Door operator
starts for Erase all remote control codes from
no reason.
receiver memory and reprogram
(See section
• Button stuck on wall control.
• Check CLOSE limit switch setting
(See section
• Wires shorted.
Door starts down, • Check CONTACT REVERSE
then stops before (See section
it's closed.
• Check "STB" system for beam obstruction
Door starts
or misalignment of lenses (See section
down, then stops
and goes • Check "STB" diagnostic code.
back up.
• Check "CLOSE FORCE" adjustment
(See section
Door will only
• Check OPEN limit switch for short and
run closed.
proper wiring.
• Check "OPEN FORCE" adjustment
(See section
• Check door condition and door spring.
Door will only
• Check "STB" system (See self-diagnostic
run open
"STB" Troubleshooting Chart).
• Check CLOSE limit switch for short and
proper wiring.
• Check "CLOSE FORCE" adjustment
(See section
Lights will not go • Disconnect and reconnect wires on wall control
out
(See section
• Check wiring.
• Incompatible wall control.
).
7
).
6
).
6
).
3
).
6
).
6
).
6
).
4
FOR HELP-1.800.354.3643 OR GENIECOMPANY.COM
• Be sure door, operator, and springs are in
Door starts up,
but stops before good repair, properly lubricated and balanced
it's completely
(See maintenance section).
open.
• Check "OPEN" limit switch setting
(See section
• Check "OPEN FORCE" adjustment
(See section
Operator runs, • Make sure carriage is engaged to
but door does
carriage slide.
not move.
– Place carriage lever in lock position.
• Check force adjustment (See section
Door operator will NOT run more than
30 seconds each way if door does
not move.
• Relocate remote control inside car.
Remote control
has less than • Point remote control at garage door.
25 feet
• Replace battery (See section
operating range.
• Reposition door operator antenna.
• DO NOT attempt to retune remote controls.
Operator works
• Program remote control code into
from wall
receiver memory. (See section
control, but
• Replace remote control battery with good
not from
one. (See section
remote control.
• Be sure all fasteners are tight.
Noisy operation.
• Be sure door and operator is in good repair,
properly lubricated and balanced (See
monthly maintenance section).
®
If an operational problem exists, and operator
Safe-T-Beam
system
will not run closed. The operator can be forced
malfunction
to close as follows (See section
• Disconnect the "STB" system from
the operator.
• Hold the wall control button down until door is
completely closed.
Use self-diagnostic "STB" system Troubleshooting
information to maintain safe operation.
If you have any questions, please do not hesitate to
contact customer service at:
1.800.354.3643
).
6
).
6
).
6
).
8
).
7
).
8
).
5
23