Foscam FI8918 User Manual page 39

WWW.FOSCAM.COM FI8918/FI8918W User Manual
4.1.7 Couldn't find the shortcut on desktop after install IP camera tool
If you use Windows7 or Vista, You could not find the shortcut on desktop after install the IP
camera tool, please check if the path of the tool port to is correct or not.
For example, as it was pointing to C:\Windows\System32\IPCamera.exe.
Please fix this by pointing the shortcut to the correct path
C:\Windows\SysWOW64\IPCamera.exe. After this you could use the shortcut without any
problems.
4.1.8 I can't change the record path
When you use Windows7 or Vista, you may be not able to change the record path for the
security settings of computer. Please add the camera as a trusted site to solve this issue. The
step is
IE browser Tool Internet Proper Security Trusted sites Sites Add
4.1.9 I can't find multi-device settings and record icon
Record and multi-device function are controlled by activeX controller.
So if you use Firefox, Google chrome and safari, it is impossible to use these function.
4.1.10 Camera can not connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable.
Please check whether your settings are correct or not. (details: Wireless LAN settings in Quick
Installation Guide)
Normally, camera can't connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera. Share key
should not contain special characters, only word and number will be better. Don't enable MAC
address filter.
4.1.11 I can't see other cameras which in multi-device when remote access
If you want to view all the cameras in WAN. Make sure that each camera you add in multi-device
settings can be logon use DDNS name and port number. Use DDNS domain name to fill in the
host checkbox, not camera's LAN IP. (details: How to add cameras in WAN)
4.1.12 Only see black screen or unreasonable code when remote login
If you could access the login page in remote place, it indicates that your DDNS settings are
correct. You could not see living video but only some undefined characters, it may be the internet
speed problems, especially the camera work on Wi-Fi.
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