Foscam FI8918 User Manual page 38

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Figure 4.2
NOTE: Make sure that your firewall or anti-virus software does not block the camera or activeX.
If you could not see video, please shut down firewall or anti-virus software to try again.
4.1.4 Can't access IP camera in internet
There are some reasons:
1 ActiveX controller is not installed correctly (see more details: Figure 2.10~Figure 2.12).
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change
another port number and try again. (Figure 4.2)
3 Port forwarding is not successful (see more details in Quick Installation Guide—How to set
DDN Service settings)
Double check these settings and make sure they are correct.
4.1.5 IP Camera Tool could not find camera's IP
Please check if the camera works well. Check if network cable is loose or not.
Make sure DHCP is enabled in your router, don't enable MAC address filter.
Make sure that firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site in your firewall or anti-virus software.
4.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port
forwarding automatically because of firewall or anti-virus software. It also has much relation with
router's security settings. So we recommend you do port forwarding manually. You can view
your camera in internet successfully after you do port forwarding manually in your router.
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Tel: 86 755 2674 5668 Fax: 86 755 2674 5168