Troubleshooting - ShoreTel ShorePhone IP 230 User Manual

TROUBLESHOOTING

Problem: The voice mail system is notifying your callers that your mailbox has
exceeded its limit and is unable to accept new messages.
Solution: The voice mail system includes recently deleted messages still
residing in the mailbox in the total count; the system will prompt you that
your mailbox is full the next time you log into voice mail. If your mailbox is
full, first purge any backlog of deleted messages:
Step 1
Step 2
Step 3
Problem: Your display reads "No Service."
Solution: Your phone is temporarily inoperable. Contact your system
administrator.
Problem: No one can hear you when you talk on the speakerphone.
Solution: Check for objects (e.g. coffee cups, books, etc.) blocking the
microphone. Also, you should check your volume settings.
Problem: Your display is blank.
Solution: You have no power. Ensure the network cable is connected to the
LAN port on the phone and the appropriate network data port in your office
space. Additionally, verify that you have a local AC power adapter plugged in
for your phone or that power is supplied by a PoE switch on your corporate
network. Contact your system administrator if this does not correct the issue.
Problem: You have no dial tone when you go off hook, but otherwise your
phone is working normally.
Solution: You have activated "Handsfree Mode," which is a feature used by
someone with an analog phone using a headset. See "Enabling or Disabling
Handsfree Mode" on page 27 for information on how to turn this feature off.
Problem: Your phone' s display does not show the date and time.
Solution: Your phone cannot locate the time server. Contact the system
administrator.
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At the Main Menu prompt, press
Press to remove deleted messages.
Press to confirm deletion.
.