Troubleshooting For Windows Users - Acomdata EXTERNAL E5 HARD DRIVE USB 2.0 User Manual

Troubleshooting for Windows Users

The Drive will not power on on.
A: Make sure the connections are secure.
My computer does not recognize the Drive.
A: Possible reasons:
• Make sure all of the connections are secure.
• If you have an add-on card, make sure it is working properly and
update the software/firmware. Also, make sure you have the latest
updates for your operating system.
When I leave my computer idle for a while and come back, the
Drive won't work properly.
A: The most likely cause is that your computer is going into
Sleep mode. The immediate solution is to restart your computer.
To prevent this problem from re-occurring, go into your Power
Settings/Energy Saver and set it to where it never goes into
Sleep mode.
The Drive feels quite warm when powered on. Is this dangerous?
A: When in operation, the Drive may feel quire warm to the
touch. This is normal.
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