Arranging For Service - Acomdata external E5 Serial ATA(SATA) User Manual

A
RRANGING FOR
If you experience a problem with your Acomdata
product, please consult the troubleshooting sec-
tion of this guide or contact Technical Support at
techsupport@acomdata.com, or call (909) 348-0680.
A knowledgeable AcomData Technical Support
Specialist (TSS) will be able to help you solve most
problems. If the problem cannot be resolved by Tech
Support, your TSS will arrange for service. Please read
the One Year Limited Warranty for terms and conditions.
What you need in order to obtain warranty service:
1) A copy of the bill of sale from the purchase of your
AcomData product;
2) A Returned Merchandise Authorization (RMA) num-
ber that is assigned to your product by your TSS. An
RMA can only be generated if the product has been
registered online at www.acomdata.com. If your
AcomData product is not registered at the time you
need service, you must register the product online or
your Technical Support Specialist can register it for
you. Your TSS will then walk you through the process
to ensure you receive prompt service.
Do not send a product in for service without first con-
tacting AcomData Technical Support. AcomData will not
accept returned products that have not been assigned
an RMA number.
S
ERVICE
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