Hunter Marine Family User Manual page 9

Following is a detailed outline of the Hunter Warranty Policy. Please read it carefully. The major points are:
 Always refer to the hull number
 Phone or fax us for authorization on warranty work over a $200 USD estimate.
 Send in the warranty claim within thirty (30) days of the repair.
1) All customer warranty problems must be handled through the selling dealer.
a) Boats must be returned to the selling dealer.
b) Dealer will contact Hunter Marine and give a brief description of the problem
and an estimate of time and cost to correct problem (include complete hull #).
c) All warranty involving associated equipment--engines, bilge pumps, stoves,
pressure water pumps, instrument panels, etc.-- will be handled direct with the
manufacturer of said equipment on an exchange basis.
2) For any problem that the dealer cannot correct, the dealer will contact Hunter Marine who will take corrective
measures immediately. The repairs may be of such a nature that the customer will have to return the boat to
manufacturer at his cost.
3) Hunter Marine will not pay for warranty items that should have been covered in a Pre-Delivery Service check.
(See Pre-Delivery Service Check Record.)
4) Hunter Marine will not be responsible for inconveniences, or for losses incurred as a result of defect. Hunter
Marine will take measures to correct only the defect.
5) Hunter Marine will apply a base labor rate of $42.00 per hour for warranty repairs, providing all documentation
on sold boats has been submitted to Hunter Marine. If you or your employee(s) have attended the recent Hunter
Service Training Program and received a Certificate of Training and all documentation has been submitted, the
labor rate will be $54.00 per hour on boats your dealership has sold ($60.00 per hour if a boat your dealership
DID NOT sell). Hunter Marine will allow $5.00 per foot to haul-out, if necessary and approved.
6) Hunter will not assume any responsibility or liability for parts replaced or any work done by others, without
written authorization from Hunter.
7) Photographs are required on all fiberglass warranty work.
8) Warranty work under $200.00 can be done without prior authorization. Any work estimates at more than
$200.00 must have prior approval and receive an authorization number for our records.
9) Warranty claims must be sent in duplicate and must contain the complete hull number and a brief description
of work performed. Labor, parts, materials, and haul-outs must be listed separately. Claims for warranty must be
sent to Hunter Marine not more than thirty (30) days after completion of work, or they may not be honored.
Warranty Procedure
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