Troubleshooting Guide - Dualit Xpress Instruction Manual & Guarantee

tRoUBlesHootInG GUIDe

PRoBleM PossIBle CAUse(s)
My machine is making a loud
1. Water tank is not correctly seated in position.
and continuous pumping
noise
2. Water tank is empty.
My machine has stopped 1. Water tank is empty.
during use
my machine is not 1. fuse may have failed.
working
My coffee is not hot enough
1. Filter holder is not pre-heated.
2. Cup or mug is not pre-warmed.
My coffee has no crema 1. The ground coffee filter is blocked because the coffee
grind is too fine.
2. ese Pod or nX Capsule is not fresh.
3. Ground coffee is not fresh.
4. the coffee grind is too course.
My coffee machine does not
1. A filter holder is not in the coffee machine.
flush through
My coffee is diluted and
1. Damaged seal on the brewhead.
weak and there is also
additonal water in the drip
tray
My coffee is diluted and
1. Damaged seal on the filter holder.
weak but there is no
additional water in the drip
tray
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SOLUTION(S)
1. Locate water tank and press down firmly making sure the water tank cover is flush with
the top of the coffee machine lid.
2. Fill water tank.
1. Fill water tank. Your machine is now ready to extract your next coffee.
1. Check and replace the fuse.
2. Contact the Dualit customer helpline on
+44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).
1. Prime machine.
2. Warm cup.
You are looking for an espresso with a 2-3mm crema with rich, dark brown colour underneath.
1.1 ensure you are using setting 3-5 on the Dualit Coffee Grinder or use a pre-ground
coffee suitable for espresso machines.
1.2. Clean cup filter.
1.3. Remember to use filter papers. these can help to prevent filter blockages. These are
available directly from www.dualit.com/support/coffee-machine/spares or Dualit sales on
01293 652 500 (UK delivery only).
2. Keep them in their foils until ready to use.
3. Ground coffee only has a three-day shelf-life. Grind only the amount of beans that you need.
4. ensure you are using setting 3-5 on the Dualit Coffee Grinder or use a pre-ground coffee
suitable for espresso machines.
1. As a safety feature your Xpress will not operate without a filter holder or with the coffee
machine lid open.
1. Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday
to Friday).
1. see the Dualit website for spares, www.dualit.com/support/coffee or Dualit sales on
01293 652 500 (UK delivery only).
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