Dualit Xpress Instruction Manual & Guarantee page 11

tRoUBlesHootInG GUIDe
PROBLEM
the foil on my nX Capsule is not
being pierced and there is also
additional water in the drip tray
the foil on my nX Capsule is
not being pierced but there is no
additional water in the drip tray.
Filter is difficult to remove from
filter holder
Handle and lid do not close
PROBLEM
No coffee flowing when using the
nX holder
No coffee flowing when using the
coffee filter holder
POSSIBLE CAUSE(S)
1. Damaged seal on the brewhead.
1. Damaged seal on the filter holder.
Metal filters may expand due to the water
temperature.
1.The filter holders are positioned incorrectly.
2. the manner of closing the coffee machine lid is
wrong.
TEST RESULT(S)
THE Nx HOLDER No water (Issue 1)
TEST: (If no water, STOp
Dispense water through after 5 seconds)
the nX Holder.
ensure NO capsule is No water (Issue 2)
inside.
water flow
improves
THE COffEE fILTER No water (Issue 1)
HOLDER TEST: (If no water, stop after
Dispense water through 5 seconds)
the Coffee filter holder.
ensure NO pod or ground No water (Issue 2)
coffee is inside.
water flow
improves
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SOLUTION(S)
1. Contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday
to Friday).
1. see the Dualit website for spares, www.dualit.com/support/coffee or Dualit sales on
01293 652 500 (UK delivery only).
Use the rim of the spare filter to ease stuck filter from the filter holder.
1. Ensure the filter holder is seated correctly in the coffee machine. (See Page 12).
2. Be sure to push the coffee machine lid down first then the handle. (See Page 12).
SOLUTION(S)
1. water tank is not correctly seated in position.
locate water tank.
1. The brewhead and Nx holder may be blocked. Descale your machine with the
nX holder locked in place.
1. The coffee in the capsule is stale. Only remove capsules from the flow bag when
ready to use.
2. we only recommend the use of Dualit Nx Capsules.
1. water tank is not correctly seated in position.
locate water tank.
1. The coffee filter holder and its showerhead may be blocked. Descale your
machine with the coffee filter holder locked in place.
1. The coffee in the pod is stale.
Only remove pods from the flow bag when ready to use.
2. we only recommend the use of Dualit ESE pods.
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