HP Pavilion TouchSmart Notebook PC Maintenance And Service Manual
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HP Pavilion TouchSmart Notebook PC Maintenance And Service Manual

HP Pavilion TouchSmart Notebook PC Maintenance And Service Manual

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HP Pavilion 14 Notebook PC
HP Pavilion TouchSmart 14 Notebook
PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion TouchSmart Notebook PC

  • Page 1 HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Finding your hardware and software information ................. 6 Locating hardware ....................... 6 Locating software ......................... 6 Right side ............................. 7 Left side ..............................8 Display ..............................9 Top ..............................
  • Page 8 Speakers ..........................87 Display assembly ....................... 88 Display assembly subcomponents ..................91 7 Windows 8 – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ....... 94 Starting Setup Utility (BIOS) ....................... 94 Updating the BIOS ..........................94 Determining the BIOS version ................... 94 Downloading a BIOS update .....................
  • Page 9 Recovering using HP Recovery Manager ................ 107 What you need to know ................... 107 Using the HP Recovery partition to recover a minimized image ..... 107 Using HP Recovery media to recover ............. 108 Changing the computer boot order ..............108 Removing the HP Recovery partition ................

  • Page 11: Product Description

    Category Description Intel Product Name HP Pavilion 14 Notebook PC √ √ HP Pavilion TouchSmart 14 Notebook PC Processors Processors are attached to the system board. ● AMD™ AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L) √...
  • Page 12 Category Description Intel Graphics Internal graphics: ● AMD Radeon HD 8610G, for use with computer models with √ A10-5745M processor ● AMD Radeon HD 8510G, for use with computer models with A8-5545M processor ● AMD Radeon HD 8400G, for use with computer models with A6-5200 processor ●...
  • Page 13 750 GB, 5400 rpm, 9.5 mm ● 500 GB, 5400 rpm, 7.0 mm Customer-accessible Serial ATA HP 3D DriveGuard 24 GB mSATA solid-state drive with system memory up to 8 GB (for use √ with select computer models with switchable discrete graphics) Supports the following: √...
  • Page 14 √ √ and video DTS Sound+ Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software USB 2.0, M-jpeg Supports Nuance Voice Recognition √...
  • Page 15 Supports PS/2 interface Power Supports the following AC adapters: √ √ requirements ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm) ● 90 W Smart AC adapter (PFC, 3-wire, 4.5 mm) √ Supports battery fast charge √ √...

  • Page 16: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type c, and then select Control Panel. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed on your computer.

  • Page 17: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone) / Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or a television audio cable.

  • Page 18: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Security cable slot Attaches an optional security cable to the computer.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Display...

  • Page 20: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

  • Page 24: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay, after the battery lock latch has been released. Vents (8) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 26 Component Model number (select models only) Revision number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. Computer major components...
  • Page 28 Chapter 3 Illustrated parts catalog...
  • Page 29 Display assembly: 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly for use with HP Pavilion Notebooks. The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim...
  • Page 30 Item Component Spare part number Taiwan 740102-AB1 Thailand 740102-281 Turkey, for use with computer models with Intel processors 740102-141 United Kingdom, for use with computer models with Intel processors 740102-031 United States 740102-001 Painted island-style white finish for use in: Brazil, for use with computer models with Intel processors 740103-201 Canada...
  • Page 31 Item Component Spare part number Regal purple finish 734433-001 Revolutionary blue finish 734432-001 Sparkling black finish 734434-001 Power button board (includes cable) 734416-001 TouchPad button board (includes cable) 734418-001 Power connector bracket is available with the power connector cable, spare part number 732067-001 USB/audio board (includes cable) 734417-001 Hard drive (does not include hard drive rubber bracket, hard drive connector cable, or screws):...
  • Page 32 Item Component Spare part number Intel HM76 chipset and Core i3-3217U (1.8 GHz, 3 MB L3 Cache, 1600 MHz DDR3, 738150-501 17 W) for use with Windows Standard Intel HM76 chipset and Core i3-3217U (1.8 GHz, 3 MB L3 Cache, 1600 MHz DDR3, 738150-601 17 W) for use with Windows Professional For computer models equipped with Intel processors and discrete graphics...
  • Page 33 Item Component Spare part number AMD Radeon 8670M 2 GB graphics and Intel Core i3-3217U 8670M 2 GB HM76 738152-601 (1.8 GHz, L3 Cache, 1600 MHz DDR3, 17 W) for use with Windows Professional For computer models equipped with AMD processors and UMA graphics AMD A4-5000 (1.5 GHz, 2 MB L2, 1600 MHz DDR3L, quad core,15 W) for use with 734443-001 FreeDOS and Ubuntu...
  • Page 34 Item Component Spare part number For use only on computer models equipped with Intel HM76 chipset and switchable 742331-001 discrete graphics For use only on computer models equipped with Intel HM76 chipset and 742330-001 UMA graphics For use only on computer models equipped with AMD processors and UMA graphics 734448-001 19 W For use only on computer models equipped with AMD processors and UMA graphics...

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion flat display models only. HP Pavilion TouchSmart Notebooks are spared at the display assembly only. Item Component Spare part number Display bezel (includes 2 rubber screws) 739355-001 35.56 cm (14 in), BrightView, HD, WLED, SVA flat display panel (Screws included...

  • Page 36: Miscellaneous Parts

    714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD 710413-001 processors 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD...

  • Page 37: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm 634250-005 500 GB 5400 rpm 7 mm 683802-005 mSATA solid-state drive, 24 GB (for use with select computer models with Intel 732085-001...
  • Page 38 710412-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only 710413-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) for use with computer models with AMD processors 710414-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) for use with computer models with AMD...
  • Page 39 Mediatek MT7630E 802.11 bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter, for use with computer models with Intel processors 714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only 717384-001 Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + BT 4.0 combo adaptor for use with computer models with Intel processors;...
  • Page 40 734418-001 TouchPad button board (includes cable) 734419-001 Plastics Kit (includes service door) 734420-001 35.56 cm (14 in), WLED, HD, BrightView flat display panel for use with HP Pavilion Notebooks only 734421-001 Screw Kit 734422-001 Speakers (include subwoofer, speaker cables, and rubber isolators)
  • Page 41 Spare part number Description 734429-001 System board for use with computer models with switchable discrete graphics, AMD Radeon 8670M 2 GB graphics and Intel Core i7-4500U (1.8 GHz DC, 15 W) for use with FreeDOS and Ubuntu 734429-501 System board for use with computer models with switchable discrete graphics, AMD Radeon 8670M 2 GB graphics and Intel Core i7-4500U (1.8 GHz DC, 15 W) for use with Windows Standard 734429-601...
  • Page 42 736813-001 Display assembly, mineral black, 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks 736814-001 Display assembly, goji berry, 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView...
  • Page 43 GeForce GT 740M 2 GB graphics and Intel Core i5-4200U (1.6 GHz DC, 15 W) for use with Windows Professional 739355-001 Display bezel (includes 2 rubber screw covers and rubber bumpers), for the HP Pavilion flat display models only 740102-001...
  • Page 44 Spare part number Description 740102-171 Keyboard in black finish for use in Saudi Arabia (includes keyboard cable) for use with computer models with Intel processors 740102-201 Keyboard in black finish for use in Brazil (includes keyboard cable) for use with computer models with Intel processors 740102-251 Keyboard in black finish for use in Russia (includes keyboard cable) for use with computer models...
  • Page 45 Spare part number Description 740103-251 Keyboard in painted island-style pearl white finish for use in Russia (includes keyboard cable), for use with computer models with Intel processors 740103-281 Keyboard in painted island-style pearl white finish for use in Thailand (includes keyboard cable) 740103-291 Keyboard in painted island-style pearl white finish for use in Japan (includes keyboard cable), for use with computer models with Intel processors...

  • Page 46: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 47: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 48: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 49: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 50: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 51: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer...

  • Page 52: Battery

    Battery Description Spare part number 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 728460-001 4 cell, 48 Whr, 3.2 Ah, Li-ion battery, for use with computer models with Intel processors 728461-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Service Door

    Reset the battery lock latch (2) to the locked position. Service door Description Spare part number Service door is available with the Plastics Kit. 734419-001 Using a small Phillips screwdriver, loosen the service door screw (1). Lift the door (2). Slide the service door (3) forward to remove.

  • Page 54: Memory Module

    Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600 MHz) 691740-001 2 GB memory module (PC3, 12800, 1600 MHz) 691739-001 8 GB memory module (PC3, 12800, 1600 MHz) 693374-001 NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and update the BIOS if needed.
  • Page 55 Remove the memory module (2) by pulling it away from the slot at a 45 degree angle. Reverse this procedure to install the memory module. Component replacement procedures...

  • Page 56: Wlan Module

    WLAN module Description Spare part number Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + BT 4.0 combo adaptor for use with computer 717384-001 models with Intel processors; not supported on Ubuntu Mediatek MT7630E 802.11 bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use with 710418-001 computer models with Intel processors Qualcomm Atheros AR9485 802.11 bgn Wi-Fi Adapter...
  • Page 57 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module “Main” terminal. The #2 WLAN antenna cable is connected to the WLAN module “Aux” terminal. Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the system board.

  • Page 58: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Optical drive, SuperMulti DVD±R/RW Double-Layer Drive (includes bezel, bracket, and screws) 734415-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel toward you. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases.

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 61: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page 88 and then Display assembly subcomponents on page 91. For procedures to...
  • Page 62 Remove the display bezel (6). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63 Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard. Release the tab (1) and disconnect the display panel cable connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Component replacement procedures...

  • Page 64: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Textured island-style black finish for use in the United States 740102-001 Textured island-style black finish for use in United Kingdom 740102-031 Textured island-style black finish for use in Germany 740102-041 Textured island-style black finish for use in France 740102-051...
  • Page 65 Description Spare part number Painted island-style white finish for use in Latin America 740103-161 Painted island-style white finish for use in Saudi Arabia, for use with computer models with Intel 740103-171 processors Painted island-style white finish for use in Brazil, for use with computer models with Intel 740103-201 processors Painted island-style white finish for use in Russia, for use with computer models with Intel...
  • Page 66 Remove the keyboard: Remove the 2 Phillips M2.5×6.5 screws that secure the keyboard to the computer. Rest the computer on its left side. Open the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Insert a thin tool or a keyboard push tool into the left retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Component replacement procedures...
  • Page 68 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift up the rear edge of the keyboard (2). Swing the keyboard (1) up and forward until it rests upside down on the palm rest. Release the ZIF connector (2) by lifting connector tab and then disconnecting the keyboard cable (3) from the system board.

  • Page 69: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and cable. Description Spare part number Aluminum with midnight black finish 734435-001 Flyer red finish 734431-001 Goji berry finish 736818-001 Hazel berry finish 736819-001 Mineral black finish 736817-001 Pearl white finish 734430-001 Raspberry finish...
  • Page 70 Remove the top cover: Remove the 5 Phillips M2.5×3.0 screws that secure the top cover to the base enclosure. Disconnect the power button cable (1) and the TouchPad cable (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Close the display and turn the computer upside down. Remove the 8 Phillips M2.5×6.5 screws from the bottom of the computer. Turn the computer over and open the display. Gently pull on the right upper corner (1) and lift around the edges of the top cover (2). Lift to remove the top cover (3).
  • Page 72 When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ● Power button board and cable (see Power button board on page ● Touchpad button board (includes cable and buttons), (see TouchPad button board on page ●...

  • Page 73: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 740706-001. Description Spare part number 1 TB, 5400 rpm, 9.5 mm 676521-005 750 GB, 5400 rpm, 9.5 mm...
  • Page 74 Remove the hard drive: Disconnect the USB/audio cable (1) by flipping the connector and lifting the cable. Remove the USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3). The USB/ audio board spare part number is 734417-001. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 Lift up the front of the hard drive (1), and then move the hard drive (2) forward. Disconnect the hard drive connector cable from the hard drive. Component replacement procedures...

  • Page 76: Power Button Board

    If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket. Remove the bracket (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number...
  • Page 77 Remove the power button board: Turn the top cover upside down, with the front toward you. Remove the Phillips PM2.5×2.5 screw (1) that secures the power button board to the top cover. Remove the power button board (2) with cable (the cable was disconnected when removing the top cover).

  • Page 78: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 734418-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 79: Optical Drive Connector Cable

    Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Optical drive connector cable NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 734415-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer.
  • Page 80 Remove the optical drive connector cable: Disconnect the optical drive connector cable (1) from the system board. Release the optical drive connector cable from the clip (2) built into the base enclosure. Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics 4th generation Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) for use with FreeDOS and 734423-001 Ubuntu Intel Core i5-4200U 1.6 GHz processor (3.0 MB L3 cache, 15 W) for use with Windows Standard...
  • Page 82 Description Spare part number NVIDIA N14P-GV2 GeForce GT 740M 2 GB graphics and Intel Core i5-4200U (1.6 GHz DC, 15 738156-601 W) for use with Windows Professional AMD Radeon 8670M 2 GB graphics and Intel Core i7-4500U (1.8 GHz DC, 15 W) for use with 734429-001 FreeDOS and Ubuntu AMD Radeon 8670M 2 GB graphics and Intel Core i7-4500U (1.8 GHz DC, 15 W) for use with...
  • Page 83 Description Spare part number AMD A8-5545M A76M (2.7 GHz/1.7 GHz, 4 MB L2, 1333 MHz DDR3L quad core, 19 W) for use 734446-501 with Windows Standard AMD A76M chipset, A8-4555M processor (2.4 GHz/1.6 GHz, 4 MB L2, 1600 MHz DDR3L quad 736822-001 core, 19 W) for use with FreeDOS and Ubuntu AMD A76M chipset, A8-4555M processor (2.4 GHz/1.6 GHz, 4 MB L2, 1600 MHz DDR3L quad...
  • Page 84 ● Fan (see Fan on page ● Heat sink assembly (see Heat sink assembly on page Remove the system board: Disconnect the following cables from the system board: ● Display panel cable (1) ● Speaker cable (2) Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 85 Remove the Phillips PM2.5×6.5 screw (1) that secures the power connector bracket to the base enclosure. Remove the power connector bracket (2). Remove the 2 Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures...
  • Page 86 Carefully remove from the power connector (3). Remove the system board (4) by sliding it up and to the right at an angle. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 87 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 740706-001. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 88: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 89 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Component replacement procedures...

  • Page 90: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 91 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures...

  • Page 92: Heat Sink Assembly

    Heat sink assembly Description Spare part number For use only on computer models equipped with Intel processors and switchable discrete 742582-001 graphics For use only on computer models equipped with Intel processors and UMA graphics 742581-001 For use only on computer models equipped with Intel HM76 chipset and switchable discrete 742331-001 graphics For use only on computer models equipped with Intel HM76 chipset and UMA graphics...
  • Page 93 Remove the heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 2 through 4 apply to computer models equipped with switchable discrete graphics. See steps 5 through 7 for heat sink assembly removal information for computer models equipped with UMA graphics.
  • Page 94 Reverse this procedure to install the heat sink assembly on computer models equipped with switchable discrete graphics. Following the 1, 2, 3, 4 sequence stamped into the heat sink assembly, loosen the 4 Phillips PM2.0×10.0 captive screws (1) that secure the heat sink assembly to the system board. Remove the heat sink assembly (2).
  • Page 95 Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics. Component replacement procedures...

  • Page 96: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 97: Speakers

    Speakers Description Spare part number Speakers (include subwoofer, speaker cable, and rubber isolators) 734422-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 98: Display Assembly

    Display assembly Display assembly: 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. 35.56 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display assembly for use with HP Pavilion TouchSmart Notebooks: ●...
  • Page 99 ● Regal purple 734412-001 ● Revolutionary blue 734411-001 ● Silver 734413-001 Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 100 Remove the display assembly (2). NOTE: For instructions on removing the display assembly subcomponents for a HP Pavilion notebook flat display model, see Display assembly subcomponents on page Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 101: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: These procedures are for replacing the display assembly internal components for the HP Pavilion flat display models only. Component Spare part number Webcamera/microphone module (includes adhesive and screws) 725665-001 Display panel cable (includes webcamera/microphone module cable and...
  • Page 102 Remove the display panel (see Display panel on page 51). Remove the display assembly (see Display assembly on page 88). Remove the display assembly subcomponents: If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module.
  • Page 103 If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides (2), and remove the display panel cable (3).

  • Page 104: Windows 8 - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Select Yes. Chapter 7 Windows 8 – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

  • Page 105: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 106: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive...

  • Page 107: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 108: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 109: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 110: Using Advanced System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ●...

  • Page 111: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.70 cm 13.67 in Depth ≤ 23.90 cm ≤ 9.42 in Height ≤ 2.30 cm ≤ .91 in Weight: For TouchSmart computer models with Intel processors 2.10 kg 4.61 lbs For computer models with flat display panels and Intel 2.03 kg 4.48 lbs processors...

  • Page 112: 35.56 Cm (14.0 In), Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 35.56 cm (14.0 in), display specifications Metric U.S.

  • Page 113: Hard Drive Specifications

    Hard drive specifications 1 TB* 750 GB* 500 GB* Dimensions Height 9.5 mm 9.5 mm 7 mm Width 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max Interface type SATA SATA SATA Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec...
  • Page 114 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode 104 Chapter 9 Specifications...

  • Page 115: Windows 8 - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 116: Restore And Recovery

    Applications Reinstall, and follow the on-screen instructions. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 117: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 118: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 119 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery 109...

  • Page 120: Ubuntu Linux - Backing Up, Restoring, And Recovering

    For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.

  • Page 121: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 122 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 123: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 124: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 125 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 126: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 116 Chapter 13 Recycling...

  • Page 127: Index

    Advanced System Diagnostics Bluetooth label 16 removal 51 using for Ubuntu Linux boot order spare part number 25, 33, 52 computer models 100 changing HP Recovery display hinge antenna Manager for Windows 8 removal 92 removal 93 computer models 108...
  • Page 128 13 Optical drive removal 82 fn 13 removal 48 spare part numbers 23, 82 Windows 13 spare part number 48 HP PC Hardware Diagnostics optical drive (UEFI) product description 3 downloading for Windows labels removal 48 computer models 96...
  • Page 129 USB flash drive for Windows 8 service door, spare part number countries and regions 114 computer models 108 set requirements 113 using HP Recovery media for service labels spare part numbers 26, 27, Windows 8 computer locating 15 models 106...
  • Page 130 speakers identifying 12 USB 2.0 ports, identifying 7 removal 87 USB 3.0 ports identifying 8 spare part number 24, 30, 87 USB/audio board specifications removing 64 computer 101 spare part number 21, 64 display 102 USB/audio board, DVD±RW and CD-RW spare part number 30 SuperMulti Double-Layer Combination Drive 103...

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