Chapter 2: Using Basic Features; How Your Phone Handles Calls - Polycom VVX 500 User Manual

Chapter 2: Using Basic Features

Now that you're familiar with your phone's user interface and how to interact with it, you're ready to
perform basic phone tasks that you'll use on a daily basis. At the end of this chapter, you'll become
expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing
directories and lists so you can perform tasks quickly and efficiently.
In this chapter, you'll learn about:
 Calling, answering, holding, and ending calls
 Ignoring, rejecting, forwarding, and transferring calls
 Setting up conference calls
 Enabling Do Not Disturb
 Listening to voicemail
 Handling Directories, Recent Calls, and Favorites
 Customizing ringtones
 Controlling phone volume
 Using headsets
 Managing shared lines

How Your Phone Handles Calls

Your phone can handle multiple calls at a time. However, only one active call—the call that has audio
associated with it—can be in progress at any given time. In addition to the active call, your phone may
have multiple other calls that are either held, or in an incoming or ringing state. Your phone can handle
a maximum of 24 calls at one time.
Your administrator can set up your phone to have up to 12 lines (for the VVX 500) or 16 lines (for the
VVX 600). Lines can have unique extension numbers, or they can have the same extension number as
other lines.
You can place and answer calls in these ways:
 Using the handset
 Using the speakerphone
 Using a headset
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