Troubleshooting - DigiDesign Command 8 Manual

To set basic Pro Tools monitoring levels:
While still playing back, make sure the Ext
1
Sources switch is not lit (not enabled) in the
Control Room monitor section.
Turn the Control Room LEVEL or Headphone
2
LEVEL to a desirable listening level.
Continue adjusting levels, and press STOP to
3
stop playback.

Troubleshooting

If your system does not seem to be responding
correctly, check all MIDI connections and set-
tings. If there is still a problem, repeat the instal-
lation and configuration steps.
Once enabled in the Peripherals dialog, Com-
mand|8 will be available every time you launch
Pro Tools until you deselect it in the MIDI Con-
trollers page of the Peripherals dialog.
Lost Communication
To re-establish communication, repeat the in-
structions in "Enabling Command|8 in
Pro Tools" on page 14. If problems persist, check
your MIDI configuration (see "Configuring
MIDI Communication with Command|8" on
page 12).
16 Command|8 Guide
Lost Communication after
Reconnecting Command|8
On Windows, you must reinstall Command|8
software if you connect Command|8 to a differ-
ent USB port. The software installation only in-
stalls software to the USB port to which the
Command|8 is connected. If you connect Com-
mand|8 to a different port and Pro Tools cannot
communicate, reinstall software and try again
(see "Installing Software for Command|8" on
page 9).
Incomplete or Erratic
Communication
If Command|8 seems to be communicating in-
consistently, try the following.
To refresh and reinitialize Command|8 in Pro Tools:
Choose Setup > Peripherals and click the MIDI
1
Controllers tab.
In the Device selector, choose None and click
2
OK.
On Command|8, make sure the Stand-Alone
3
switch is completely off (not flashing or lit).
Choose Setup > Peripherals and click the MIDI
4
Controllers tab, and repeat the steps to enable
Command|8 in Pro Tools (see "Enabling Com-
mand|8 in Pro Tools" on page 14).