I Can't Connect To The Mobile Network - Blackberry Q5 User Manual

User Guide
2.
Tap Settings > Network Connections > Mobile Network.
3. If the Mobile Network switch is off, set it to On.
4. In the Data services while roaming drop-down list, tap Off or Prompt.
Troubleshooting: Mobile network

I can't connect to the mobile network

Try the following solutions:
• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn
off airplane mode, swipe down from the top of the home screen. Tap Settings > Network Connections. Set the Airplane
Mode switch to Off.
• Check that the connection to the wireless network is turned on. To check your connection, on the Settings screen, tap
Network Connections > Mobile Network. Check that the Mobile Network switch is set to On.
• Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless
networks manually, your BlackBerry device remains connected to that wireless network until you select your wireless
service provider's network again.
• If your device uses a SIM card, verify that it is correctly inserted into your device.
• If your device normally connects to a CDMA network and your device supports international roaming, check that your
device is in roaming mode and that your SIM card is correctly inserted into your device.
Wi-Fi
Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. If the Wi-Fi switch is Off, set it to On.
4. Tap a network.
• If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap the screen above the
keyboard to dismiss the keyboard. Tap
5. Tap Connect.
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. Complete the instructions on the device screen.
Settings and options