Download Print this page

Blackberry Classic User Manual

Hide thumbs

Advertisement

Table of Contents
BlackBerry Classic Smartphone
Version: 10.3.1

Advertisement

Table of Contents
loading

  Related Manuals for Blackberry Classic

  Summary of Contents for Blackberry Classic

  • Page 1 BlackBerry Classic Smartphone Version: 10.3.1...
  • Page 2 Published: 2014-11-06 SWD-20141106141027272...
  • Page 3: Table Of Contents

    Setup and basics............................6 New in this release............................6 Introducing your BlackBerry smartphone..................... 14 Your device at a glance..........................14 BlackBerry Classic keys..........................16 What's different about the BlackBerry 10 OS?....................17 Notification icons............................19 Menu icons..............................19 Setting up your device..........................20 Using gestures............................. 25 Moving the pointer using your trackpad......................
  • Page 4 BlackBerry Keyboard and typing........................ 171 Language..............................179 Keyboard input methods..........................180 Screen display............................184 Accessibility.............................. 185 Media cards and storage..........................185 Using your device with BlackBerry Link...................... 190 Applications and features...........................200 Organizing your apps..........................200 About the BlackBerry Assistant........................203 Calendar..............................207 Contacts..............................217 Clock.................................
  • Page 5 The Smart Tags application explained......................247 File Manager..............................251 Calculator..............................254 Productivity and work..........................256 Switch between your personal space and work space................. 256 About BlackBerry Balance and your work space ..................256 BlackBerry Blend............................262 Remember..............................263 Documents To Go............................269 Print To Go..............................269 BlackBerry World for Work.........................
  • Page 6: Setup And Basics

    Internet, and provide a response. Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, and more.
  • Page 7 Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action.
  • Page 8: Blackberry Hub

    Setup and basics Battery Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are. Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
  • Page 9 Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the default snooze time, or join a conference call.
  • Page 10 BlackBerry Balance If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
  • Page 11: Blackberry Story Maker

    The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can hide the pictures that you selected.
  • Page 12 You can also adjust the quality of the sound in your videos by changing the equalizer options. The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.
  • Page 13: Keyboard Shortcuts

    Device Monitor To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.
  • Page 14: Introducing Your Blackberry Smartphone

    Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your BlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface.
  • Page 15 2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) 3. Front camera (depending on your device model) 4. Notification LED 5. Volume up 6. Mute (Press); BlackBerry Assistant (Press and hold) 7. Volume down 8. Speaker 9. Multi-function port (supports USB and video) 10.
  • Page 16: Blackberry Classic Keys

    User Guide Setup and basics BlackBerry Classic keys The BlackBerry Classic keys help you efficiently make and answer calls, select menu options and items, and go back to the previous screen or the home screen. Description • Open the Phone app •...
  • Page 17: What's Different About The Blackberry 10 Os

    Where are my apps? Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
  • Page 18: Where Do I Find My Files

    How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home...
  • Page 19: Notification Icons

    Setup and basics Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
  • Page 20: Setting Up Your Device

    Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
  • Page 21 User Guide Setup and basics Pull out the tray. With the metal contacts facing away from you, place the nano SIM card in the tray. Push the tray into the slot. I can't insert the SIM card The way that you insert the SIM card might be different from what you're used to.
  • Page 22: Before You Begin

    A nano SIM card. If you don't have a nano SIM card, contact your service provider. CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your BlackBerry device might not recognize the SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card.
  • Page 23 User Guide Setup and basics 3. Pull out the tray completely and set it on a flat surface. 4. To verify that the tray is set with the correct side up, make sure you can read SIM on the side of the tray. Place the SIM card in the tray 1.
  • Page 24: Insert A Media Card

    User Guide Setup and basics Insert a media card Locate the SD tray on the left side of the device. Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray. Pull out the tray.
  • Page 25: Set Up Your Device Using The Setup App

    Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
  • Page 26 Setup and basics To see your messages in the BlackBerry Hub, slide your finger from left to right. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your...
  • Page 27: Show The Menus

    From the bottom of the screen, slide your finger up and to the right. Avoid touching the trackpad when you slide your finger Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
  • Page 28 User Guide Setup and basics • To see more actions for a specific item, such as a song or picture, touch and hold the item. Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it.
  • Page 29: Scroll And Move Between Items

    Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down. • To move between the BlackBerry Hub and your apps, slide your finger left and right.
  • Page 30: Use A Slider

    User Guide Setup and basics Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle.
  • Page 31: Zoom In To Or Zoom Out From The Screen

    User Guide Setup and basics • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again. Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in.
  • Page 32 Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device.
  • Page 33 User Guide Setup and basics To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Lift to Wake switch. Flip to mute If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown to silence the ring tone or vibration.
  • Page 34: Moving The Pointer Using Your Trackpad

    User Guide Setup and basics Moving the pointer using your trackpad You can use the trackpad to move the pointer around your screen. The pointer appears at the last place you touched the display. You can use the trackpad to position the pointer in the exact area of text that you want to select. The circle of interest does not appear when you’re using the trackpad to move the pointer.
  • Page 35: Device Switch

    Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following list. • Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery. •...
  • Page 36 Switching from a BlackBerry device When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method that you use depends on the types of data that you want to transfer and the version of device software that your previous device is running.
  • Page 37 Back up your device data Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
  • Page 38 When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
  • Page 39 Switching from an iPhone or Android device If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your BlackBerry device, you can add all of your email accounts and sync the contact and calendar info to your new device.
  • Page 40 Complete the instructions on the screen. Transfer contact info using a SIM card Your BlackBerry Classic device uses a nano SIM card. As such, this device transfer method is only available if you're switching from a BlackBerry Classic to another BlackBerry Classic.
  • Page 41: After You Switch Devices

    BlackBerry 10 device. After you switch devices After you finish switching to your new BlackBerry 10 device, if you used a media card in your old device, move it to your new device. Also, consider doing the following: •...
  • Page 42 Download your apps from BlackBerry World You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again.
  • Page 43: Blackberry Id

    A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps...
  • Page 44: Set Up A New Blackberry Id

    Setup and basics If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
  • Page 45 When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
  • Page 46: Phone And Voice

    User Guide Phone and voice Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Phone icons Incoming calls Icon...
  • Page 47: Making And Receiving Calls

    User Guide Phone and voice Making and receiving calls Make a call In the Phone app, tap Dial a number. Tap Call. Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>. Call a recent number or speed dial contact In the Phone app, tap Tap a name, number, or speed dial contact.
  • Page 48: Take Notes During A Call

    Tap Save. Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster. Automatically answer or end a call using a case or holster In the Phone app, swipe down from the top of the screen.
  • Page 49 > Bluetooth. Turn on the Automatically Answer a Call When Connected to a Headset switch. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
  • Page 50 User Guide Phone and voice Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold. While on a call, tap Do any of the following: •...
  • Page 51 User Guide Phone and voice Tap Speed Dial. Tap the contact that you want to associate with the key on your keyboard. To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.
  • Page 52: Set Up Call Forwarding

    User Guide Phone and voice The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap Turn on or turn off call waiting Depending on your wireless service provider, this feature might not be supported.
  • Page 53 When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call.
  • Page 54: Find Your Own Phone Number

    User Guide Phone and voice > Fixed Dialing Numbers. Turn on the Fixed Dialing Numbers switch. Enter the SIM security code provided to you by your service provider. Tap OK. Tap Edit List. Type a name and phone number. View your call summary If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.
  • Page 55: Notifications And Ringtones

    The Instant Previews and Lock Screen Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you're in when you receive your messages.
  • Page 56 App Notifications. Add notification profiles to your device In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to your device. On the home screen, swipe down from the top of the screen.
  • Page 57: Change Your Ringtone

    Change your ringtone Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default ringtones included on your device or use a ringtone that you download.
  • Page 58 Customized notifications for apps override the notification settings for profiles, but don't override the customized notification settings for contacts. Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized notifications for an app.
  • Page 59: Change The Notification Settings For Level 1 Alerts

    You can create custom notifications for important messages. Level 1 notifications override the notification settings set for all profiles. Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a rule. In the BlackBerry Hub, tap >...
  • Page 60: About Lock Screen Notifications

    You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on.
  • Page 61 Turn on the Turn on Screen for New Notifications switch. Set Lock Screen Notifications to only display the sender info You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content.
  • Page 62: Voicemail

    Phone and voice My device doesn't display Instant Previews If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Instant Previews. My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked.
  • Page 63 Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save.
  • Page 64 Clear the International Roaming check box. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
  • Page 65: Blackberry Hub And Email

    The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.
  • Page 66: In A Message

    User Guide BlackBerry Hub and email Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications...
  • Page 67: Add An Email Account

    BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
  • Page 68 User Guide BlackBerry Hub and email After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: •...
  • Page 69 > IMAP or POP. Enter the account information. • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. • To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down list, tap an option.
  • Page 70 . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider. • If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an activation password from your administrator. •...
  • Page 71 Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
  • Page 72: View Messages By Account Or Message Type

    Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list. Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.
  • Page 73 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
  • Page 74 Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.
  • Page 75: Reply To Or Forward An Email

    BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on the messages you commonly compose.
  • Page 76: Attach A File To An Email Or Text Message

    User Guide BlackBerry Hub and email • To reply to the email, tap • To reply to all recipients of the email, tap • To forward the email, tap Tip: When you reply to an email, you have the option to delete the text in the original message. Tap >...
  • Page 77: Forward A Text Message

    In the BlackBerry Hub, touch and hold a PIN message. Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following: •...
  • Page 78 Touch and hold a folder. Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, touch and hold a message.
  • Page 79: Mark A Message As Read Or Unread

    • To reply to a text message or a BBM message, tap Customize BlackBerry Hub Instant Actions for email messages By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view.
  • Page 80 Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message or a media card.
  • Page 81 If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted email messages. You need to store your private key on your device to send digitally signed email messages.
  • Page 82 To select a key pair to use for encrypting messages you send, select an option in the PGP Encryption Key drop- down list. • To view PGP key details for a PGP key pair stored on your BlackBerry device, below either the PGP Signing Key or the PGP Encryption Key drop-down lists, tap View PGP Key.
  • Page 83: Peek At Your Messages In The Blackberry Hub From Anywhere

    The certificate chain has been revoked. Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device.
  • Page 84 Slide your finger to the right to peek at the BlackBerry Hub. • To fully open the BlackBerry Hub, continue sliding your finger to the right. • To return to what you were doing, slide your finger back to the left and down.
  • Page 85: Check Your Upcoming Events From The Blackberry Hub

    To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events...
  • Page 86: Create A Meeting From An Email

    BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.
  • Page 87 Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
  • Page 88 When Folder Isn't Synced switch. • To set the BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to Default View When Idle switch. Tip: When you change your Display Style to Conversation, one line of preview text appears in each email in your list view so...
  • Page 89 BlackBerry Hub and email Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
  • Page 90 Sync Microsoft Exchange contact folders If you have an email account that is supported by Microsoft Exchange ActiveSync, you can choose which of your contact folders sync to your BlackBerry device. On the home screen, swipe down from the top of the screen.
  • Page 91 Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
  • Page 92 I can only see email for the last 30 days For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap >...
  • Page 93: Bbm

    You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected information. If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages.
  • Page 94: Linkedin

    About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
  • Page 95 User Guide BlackBerry Hub and email At the bottom of a joyn chat, tap > Create Group. Tap + to add another contact. Repeat this step for each contact you want to add. If needed, type a chat subject. Type your message.
  • Page 96 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. In the BlackBerry Hub, tap >...
  • Page 97: Media

    Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. File extension Supported video codec(s) Supported audio codec(s) H.263, H.264, MPEG-4...
  • Page 98: Troubleshooting: Media

    Smartphones > BlackBerry Smartphones > Supported Media. Troubleshooting: Media I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Camera The Camera might not be available depending on your BlackBerry device model.
  • Page 99: Camera Icons

    Taking pictures and recording videos Take a picture Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions. To accept the suggestion, tap the suggestion at the top of the screen.
  • Page 100 Set the timer to take a picture In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
  • Page 101: Record A Video

    Set the video size You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects.
  • Page 102: Using Time Shift Mode

    Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways!
  • Page 103: Shooting Modes

    Change the capture settings In the Camera app on your BlackBerry device, you can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and rear camera, change the ratio, and more.
  • Page 104 User Guide Media Icon Description This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene. Time Shift This mode is available for the camera.
  • Page 105: Changing The Camera Settings

    Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device.
  • Page 106 I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.
  • Page 107: Pictures

    Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures. Automatically generated stories compile your pictures and videos based on location, the date taken, and items that you added to the Favorites screen.
  • Page 108: Pan A Picture

    User Guide Media Icon Description Start the Camera app and take pictures or record videos. View your pictures on a map, organized by the location where the pictures were taken. View the pictures that you took using the Camera app in your work space. Zoom in or out on a picture With a picture open on the screen, do one of the following: •...
  • Page 109 User Guide Media • To discard your changes, tap > Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Enhance a picture The picture editor can help you tweak the pictures you take and improve qualities like the brightness, saturation, sharpness, red-eye, and more.
  • Page 110 About automatic stories Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and videos are selected by the date taken and location, as well as whether they are favorite pictures and videos. Automatic stories are a fun and easy way to highlight your pictures and videos and show them off to friends and family.
  • Page 111 Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. In the Pictures app, touch and hold the picture that you want to use.
  • Page 112: Share A Picture

    "coffee" or "hospital." Tap a search result. Share a picture You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and family. You can also share your pictures with contacts, meeting participants, Twitter followers, and others.
  • Page 113 Media Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. To view your screen shot, do one of the following: •...
  • Page 114 To delete a picture from the Favorites screen, in the Pictures app, tap > . Touch and hold a picture. Tap Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats. • • •...
  • Page 115: Music

    Play, pause, or skip a song You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls.
  • Page 116: Create A Playlist

    In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured.
  • Page 117 User Guide Media Add the music that's currently playing to a playlist When a song or an album is playing, do one of the following: • To add the song to a playlist, tap the screen. Tap > • To add the album to a playlist, touch and hold the album name. Tap Edit or rename a playlist In the Music app, tap >...
  • Page 118 Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more.
  • Page 119: Videos

    I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos. Videos icons Icon Description View all of your videos organized by the date that they were recorded.
  • Page 120: Editing Videos

    Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
  • Page 121 > Add filters to a video You can use the video editor on your BlackBerry device to add filters to your video to change the appearance. Some options include black and white, vintage, and aged filters. In the Videos app, touch and hold the video that you want to change.
  • Page 122 Media Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story Maker. In the Videos app, touch and hold the video that you want to use.
  • Page 123 You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. In the Videos app, touch and hold a video.
  • Page 124: About Blackberry Story Maker

    About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie.
  • Page 125 Tap Done. Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. In BlackBerry Story Maker, tap a story. While the story is playing, tap the screen.
  • Page 126 Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker.
  • Page 127: Media Sharing

    For example, if your story contains only videos, the Arrange Pictures in Collages switch is unavailable. Media sharing You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices. About sharing media You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and DLNA Certified devices, such as computers, TVs, or other home entertainment equipment.
  • Page 128: About Fm Radio

    About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna.
  • Page 129: Manually Tune To A Radio Station

    Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device. After you have tuned to a station, do any of the following: •...
  • Page 130 User Guide Media • On the FM Radio screen, under Local Stations, touch and hold a station. Tap • On the FM Radio screen, touch and hold a station with a star icon in the upper-right corner. Tap • When one of your favorite stations is playing, next to the station number, tap...
  • Page 131: Settings

    Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do.
  • Page 132 Access advanced setup options such as IMAP and POP. Accounts • Manage email settings and messages. • Manage text messaging settings. BlackBerry Hub • View recent or blocked contacts. • Access settings you use frequently. • Access these settings at any time when you swipe down from the top of the screen with two fingers.
  • Page 133 View your current BlackBerry ID information. • Sign in to your BlackBerry ID. BlackBerry ID • Change your BlackBerry ID password. • Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available)
  • Page 134 User Guide Settings Item Description • Set up your device to use a smart card. • Create a device password. Security and Privacy • Encrypt your device data. • Delete your device data. • Change permissions for downloaded apps. • Create a SIM card PIN.
  • Page 135: Update Your Device Software

    Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified...
  • Page 136: Battery And Power

    Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge your device in the most efficient way.
  • Page 137: Charge Your Device

    Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
  • Page 138 User Guide Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster.
  • Page 139 There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device model. To replace the battery, contact your service provider. The battery isn't connected. For assistance, contact your service provider.
  • Page 140 • To permanently delete the app, tap LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging.
  • Page 141 User Guide Settings A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device automatically adjusts various settings to help save battery power.
  • Page 142: Close Apps

    Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
  • Page 143: Device And Battery Disposal

    . Tap and hold the network that you want to delete. Tap Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
  • Page 144: Connections

    Check which wireless networks your device connects Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan.
  • Page 145: Wireless Connections Icons

    Settings Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. On the home screen, swipe down from the top of the screen.
  • Page 146: Network Connections

    Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
  • Page 147: Connections Between Devices

    Wi-Fi CERTIFIED Miracast connection Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor. To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you'll need to connect using a wireless display adapter or use an HDMI cable to connect your BlackBerry device to the other device.
  • Page 148: Vpn Connections

    Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.
  • Page 149 To reset the default APN settings, tap Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. On the home screen, swipe down from the top of the screen.
  • Page 150: Switch Wireless Networks Manually

    Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.
  • Page 151 Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps.
  • Page 152 Change the priority of a saved Wi-Fi network You can save multiple Wi-Fi network profiles on your BlackBerry device, such as your home Wi-Fi network, your work Wi-Fi network, and even profiles for the Wi-Fi network at a local sports arena or restaurant. Your device automatically tries to connect to a saved Wi-Fi network using the order that the profiles are listed on the Saved Networks screen.
  • Page 153 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
  • Page 154 User Guide Settings Hidden SSID Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen. Security Type Set the security type that the Wi-Fi network uses.
  • Page 155 User Guide Settings Wi-Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you can share files, such as media files, without an Internet connection. Note: Although you can use Wi-Fi Direct to connect your device to other types of Wi-Fi CERTIFIED devices, apps on your device might not be able to share files with other devices.
  • Page 156 • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
  • Page 157: Bluetooth Connections

    Logs. Tap Copy Logs. Bluetooth connections Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls from a headset.
  • Page 158 Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device. On the home screen, swipe down from the top of the screen.
  • Page 159 Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use.
  • Page 160 You can allow Bluetooth enabled devices that support the Phone Book Access Profile (PBAP) to access the contacts in the Contacts app on your BlackBerry device. For example, if you allow access to all of your contacts, when you pair your device with your Bluetooth enabled car kit and you receive a call from a contact, your car kit can display the name of the caller.
  • Page 161 Automatically establish a Bluetooth connection when you turn on your device You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device automatically reconnects to it.
  • Page 162 Personal Area Networking - User/Network This profile allows you to use your BlackBerry device as a modem when it's Access Point (PAN - U/NAP) connected to a Bluetooth enabled computer.
  • Page 163 If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
  • Page 164: Send A File Using Nfc

    User Guide Settings pair your BlackBerry device with another NFC compatible device. Depending on your wireless service provider and the applications you have installed on your device, there are many interesting things you can do using NFC, such as sharing a picture with a friend or paying for a purchase using your device.
  • Page 165 BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building.
  • Page 166: Usb Connections

    SIM card. USB connections You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. When you connect your device to your computer using a USB cable, you can charge your device.
  • Page 167 Prevent access to data on your device while charging The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to charge your device. This feature is helpful if you travel frequently and charge your device at public charging stations.
  • Page 168: Mobile Hotspot

    On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on. After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.
  • Page 169 Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network.
  • Page 170 Connect your device to an external display You can connect your BlackBerry device to an external device, such as a monitor, projector, or TV, by using a VGA, DisplayPort, DVI, or HDMI connector. Using a SlimPort adapter and the appropriate cable, connect your BlackBerry device to an external display.
  • Page 171: Blackberry Keyboard And Typing

    BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words.
  • Page 172 Tip: If you want to add a shortcut for a key that already has a shortcut assigned to it, you can change the shortcut for that key without first deleting the shortcut. If you press a key that doesn't have a shortcut, your BlackBerry device prompts you to create one.
  • Page 173: Type An Accented Character

    On the BlackBerry Keyboard, press and hold the letter that you want to add the accent to. When accented characters appear above the Keyboard, tap the accented character that you want to type.
  • Page 174 Touch and hold where you want to paste the text. Change Keyboard, input, or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your BlackBerry device. On the home screen, swipe down from the top of the screen.
  • Page 175: Type Faster With Automated Assistance Settings

    Settings > Language and Input. Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected.
  • Page 176: Selecting Word Suggestions That Appear While You Type

    Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard.
  • Page 177 Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
  • Page 178 Settings > Language and Input > Prediction and Correction > Word Substitution. Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: On the home screen, swipe down from the top of the screen.
  • Page 179: Language

    BlackBerry Keyboard language. You can also switch to another typing language while you type. Change your display language The language you selected during the initial setup of your BlackBerry device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language.
  • Page 180: Keyboard Input Methods

    Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type. As you type, your device makes predictions based on each of the language families. For example, if you use a Latin-based display language, predictions appear for any of the configured Latin-based languages.
  • Page 181 User Guide Settings • Similar languages may have slightly different keyboard layouts. For example, many languages use a QWERTY keyboard layout. However, Danish, Spanish, and Romanian include different characters on the basic keyboard that aren't on other QWERTY keyboard layouts. •...
  • Page 182 User Guide Settings Typing in Greek The Greek keyboard supports the following features: • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) • You can type alternate characters in two ways. You can press and press a letter.
  • Page 183 User Guide Settings • The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key.
  • Page 184: Screen Display

    User Guide Settings Screen display You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. Change your backlighting On the home screen, swipe down from the top of the screen. Settings >...
  • Page 185: Accessibility

    Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer.
  • Page 186: Transfer Files Between Your Computer And Device Using A Wi-Fi

    User Guide Settings You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. For more information about synchronizing media files and documents, see the Help in BlackBerry Link.
  • Page 187: Supported Media Cards

    Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device.
  • Page 188: Turn On Encryption

    Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
  • Page 189 CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected.
  • Page 190: Using Your Device With Blackberry Link

    BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device. You can: •...
  • Page 191 Click Finish. Set up your device in BlackBerry Link When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link.
  • Page 192 By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for...
  • Page 193 To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID. By default, remote file access is turned on when you add a new device to BlackBerry Link. On your computer, you can specify the folders that you want to access.
  • Page 194 Settings Copy a file from your computer to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet. On your device, touch and hold a file that's stored on your computer.
  • Page 195 Back up your device data You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. If you set backup preferences, BlackBerry Link creates a backup file containing the data you specify On your computer, open BlackBerry Link.
  • Page 196 If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to BlackBerry Link software.
  • Page 197 If a software update is available, click Install Update. Note: If you want software updates to be installed automatically when you connect your device to BlackBerry Link, select the Automatically download updates for your device software and BlackBerry Link checkbox.
  • Page 198 Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back up the data in your personal space. •...
  • Page 199 Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space. •...
  • Page 200: Applications And Features

    Then when you're using your BlackBerry device with one hand, it's easier to open those apps. On the home screen, touch and hold an app icon or open app until all of the icons or open apps start to blink.
  • Page 201: Rename A Folder

    User Guide Applications and features Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder.
  • Page 202: Deleting Apps

    Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted.
  • Page 203: About The Blackberry Assistant

    If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the screen.
  • Page 204 User Guide Applications and features App or Service Tasks Send an email, reply to an email, and search your email messages. Send a BBM message, reply to a BBM message, and search your BBM messages. Phone Make a call by using a contact name or phone number, and check or return your missed calls.
  • Page 205 Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available.
  • Page 206 Turn off full assistance mode When you turn off Full Assistance mode, you can still use the BlackBerry Assistant to dial phone numbers and search your device. The BlackBerry Assistant supports more languages when Full Assistance mode is turned off.
  • Page 207: Calendar

    Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings, appointments, tasks, alarms, and events in one place.
  • Page 208: View Your Events

    Applications and features You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser or in an...
  • Page 209: Invite People To An Event

    User Guide Applications and features Create an event in the Calendar app In the Calendar app, tap Enter the information for the event. Tap Save. Tip: In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by just tapping a spot on the schedule.
  • Page 210 Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting.
  • Page 211: Change Or Delete An Event

    User Guide Applications and features Clear the check box beside the calendar that you want to hide. Change or delete an event If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event. •...
  • Page 212 Applications and features Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. In the Calendar app, swipe down from the top of the screen.
  • Page 213 Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
  • Page 214 User Guide Applications and features Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. Touch and hold a file. > Meeting Participants. Tap a meeting. On the Compose screen, type a message.
  • Page 215 Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
  • Page 216 Check that the Sync Calendar switch is turned on. • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
  • Page 217: Contacts

    Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos.
  • Page 218 Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list.
  • Page 219 Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
  • Page 220: Delete A Contact

    Touch and hold a contact. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card.
  • Page 221: Rename A Contact Group

    User Guide Applications and features Add a contact to a contact group In the Contacts app, tap a contact group. > Select the contacts to add to the group. Tap Done. Tap Save. Remove a contact from a contact group In the Contacts app, tap a contact group.
  • Page 222: Search For A Contact

    Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for.
  • Page 223: Share A Contact

    Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
  • Page 224: Clock

    Applications and features My contacts' pictures change sometimes If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's picture, then the picture changes when your contact changes his or her profile picture.
  • Page 225: Setting The Alarm Clock

    User Guide Applications and features • On the Stopwatch screen, to reset the timer, press Setting the alarm clock Set an alarm > At the bottom of the screen, turn on the Alarm switch. Touch and hold the dial outside of the clock face. Slide the dial around the clock face to your desired time.
  • Page 226 > > Tap an alarm. Tap Alarm Tone. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days > > Tap an alarm.
  • Page 227: Set The Timer

    Tap Timer Tone. Tap a timer tone. Tip: To use music you have added or downloaded to your BlackBerry device, tap World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world.
  • Page 228 When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or to turn off wireless connections when in Bedside Mode.
  • Page 229: Change The Clock Face

    BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns. If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry World.
  • Page 230: Amazon Appstore

    While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).
  • Page 231: Maps And Gps

    To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left. Maps and GPS Keep moving in the right direction with BlackBerry Maps, GPS, and the Compass app. You can search for points of interest, get turn-by-turn directions, and much more. BlackBerry Maps icons...
  • Page 232 Go to the map screen. Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map.
  • Page 233: Get Directions

    User Guide Applications and features Get directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. In the Maps app, find a place by doing one of the following: • On the map screen, search for an address or a place using the search field. In the search results, tap a place.
  • Page 234 Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simplest, or shortest).
  • Page 235 . Tap Favorites. Touch and hold the place that you want to remove. Tap Add your work or home address In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. In the Maps app, tap >...
  • Page 236 Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
  • Page 237: About Location Services

    Applications and features Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. In the Maps app, swipe down from the top of the screen.
  • Page 238 Turn on Location-based Ads. Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. On the home screen, swipe down from the top of the screen.
  • Page 239: Browser

    I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to connect to GPS satellites.
  • Page 240 Tap the search engine that you want to use. Add a new search engine You can add search engines so that they are available in the drop-down list when you search for a term in the BlackBerry Browser. Note: This feature is not available for some search providers.
  • Page 241 > Tap Add. Remove a search engine Open the BlackBerry Browser and type a search term in the address bar. Tap the search engine icon in the upper-right corner of the screen. Touch and hold a search engine. Using Browser tabs Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly.
  • Page 242 Change the background color in reader mode > Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. In the Browser, tap >...
  • Page 243 Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session.
  • Page 244: Delete A Bookmark

    Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to organize your favorite news-related webpages or blogs. In the BlackBerry Browser, tap > • To add a tag, touch and hold a bookmark. Tap .
  • Page 245 Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity.
  • Page 246 I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats,...
  • Page 247: The Smart Tags Application Explained

    URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
  • Page 248 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
  • Page 249 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app.
  • Page 250 BlackBerry Remember, tap . Tap a message type or application. • To send the smart tag to another NFC-enabled BlackBerry device, tap > NFC. Align the backs of the devices. • To copy the smart tag to a writeable NFC tag, tap .
  • Page 251: File Manager

    View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: Tap a device.
  • Page 252: Add A Folder

    User Guide Applications and features Touch and hold a file or folder. Tip: To change a file type, touch and hold a file. Tap > Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: Navigate to where you want to add a new folder.
  • Page 253: Transferring Files

    User Guide Applications and features Transferring files Share files Touch and hold a file. Choose a destination. Tip: To share multiple files, tap > . Tap the files you want to share. Tap Move a file Touch and hold a file or folder. Navigate to where you want to move the file.
  • Page 254: Calculator

    Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing.
  • Page 255 User Guide Applications and features In The bill field, enter the total of the bill. In the Tip field, enter a percentage. In the Number of People field, enter the number of people you are splitting the bill with. To round the totals up, tap the Round Upwards check mark. View your previous calculations In the Calculator app, tap Calculator.
  • Page 256: Productivity And Work

    BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device.
  • Page 257: Change Your Work Space Password

    Change your work space password You might be able to use the same password for your work space password and your BlackBerry device password, depending on the rules set by your administrator. On the home screen, swipe down from the top of the screen.
  • Page 258 Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.
  • Page 259 Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be available in your work space, personal space, or both. The following table describes the default behavior for most BlackBerry 10 OS apps.
  • Page 260 Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN network.
  • Page 261 If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that personal data is deleted from your device when your administrator deletes your work space.
  • Page 262: Blackberry Blend

    Turn on mobile network access for BlackBerry Blend BlackBerry Blend works when your device is connected to a Wi-Fi or mobile network , or a computer using a USB cable connection. To turn on the mobile network connection: On your device, on the home screen, swipe down from the top of the screen.
  • Page 263: Remember

    If you have many quick settings items, you can swipe right or left to see BlackBerry Blend. Disconnect your device from BlackBerry Blend If you're away from your computer or tablet, and want to stop a BlackBerry Blend session, you can use your device to disconnect.
  • Page 264: Add An Entry To The Remember App

    Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the Remember app.
  • Page 265: Add Tags To An Entry

    Tap Save. Set up a recurring task When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on specific days or times, or at specific intervals. While you're adding or changing a task, tap Recurrence.
  • Page 266: Send Something To The Remember App

    Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. In an app, touch and hold the item that you want to send to the Remember app.
  • Page 267 Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non- work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
  • Page 268 Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember, you see what's important to you. In a folder or on the Remember folder screen, swipe down from the top of the screen.
  • Page 269: Documents To Go

    I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
  • Page 270: Blackberry World For Work

    BlackBerry World for Work is located in the work space on your BlackBerry device. The apps and games that you download from BlackBerry World for Work can be used only in your work space. You can buy apps from BlackBerry World for Work using the same payment method that you selected in the BlackBerry World storefront.
  • Page 271: Blackberry Work Drives

    BlackBerry Travel User Guide. BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect your BlackBerry 10 device to your organization's shared network drive or Microsoft SharePoint site. For more information on BlackBerry Work Drives, see the BlackBerry Work Drives User Guide.
  • Page 272: Connect To Dropbox

    Connect to Dropbox User Guide. Box for BlackBerry 10 Box for BlackBerry 10 provides a cloud storage space to save and store files off your device. With Box for BlackBerry 10, you can: • Back up your files for safekeeping.
  • Page 273: Security And Backup

    A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.
  • Page 274 If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your BlackBerry Balance settings.
  • Page 275 Settings > Security and Privacy > Device Password. In the Lock Device After drop-down list, select an interval. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
  • Page 276 If BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you might not be able to remove the password for your device.
  • Page 277: Protect Your Sim Card With A Pin

    Display text when your device is locked You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can contact you.
  • Page 278: Blackberry Protect

    BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring (even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact you.
  • Page 279: Security Settings

    Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device.
  • Page 280: Using Parental Controls

    Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app.
  • Page 281 Do one of the following: • To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. • To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen.
  • Page 282: Import A Certificate From A Smart Card

    Security and backup About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages. Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using an external smart card reader or a microSD smart card.
  • Page 283: Password Keeper

    If you saved the backup file to a media card, insert the media card into your new BlackBerry device. If you didn't save the backup file to a media card, you can use BlackBerry Link to transfer the records.
  • Page 284 If you store password records in the cloud, you don't need to transfer records when you switch BlackBerry devices. When you sign in to your new device using your BlackBerry ID and the same Password Keeper password that you used on your old device, the records appear in the Password Keeper app.
  • Page 285 User Guide Security and backup Create a password record by sharing a web address or text Browse to a website or open an application and select the text you want to share with Password Keeper. > Tap Password Keeper. Add any additional information to your new record. Tap Save.
  • Page 286 User Guide Security and backup Create security questions and answers You can create and store security questions and answers in your password records so that you don't have to remember the specific questions and answers that you set up on individual websites. In the Password Keeper app, add a new record or select an existing record.
  • Page 287 User Guide Security and backup Change the criteria for generating passwords When you add a password record, Password Keeper can generate a random password for you. In the Password Keeper app, swipe down from the top of the screen. and do any of the following: •...
  • Page 288: Legal Notice

    (collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services.
  • Page 289 Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
  • Page 290 Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

This manual is also suitable for:

Classic smartphoneQ10