Page 1 BlackBerry Q5 Smartphone Version: 10.3.2...
Page 2 Published: 2015-05-14 SWD-20150514085538765...
Page 3: Table Of Contents
Contents Setup and basics............................6 New in this release............................6 Your device at a glance..........................8 What's different about the BlackBerry 10 OS?....................10 Notification icons............................16 Menu icons..............................17 Setting up your device..........................17 Using gestures............................. 20 Advanced interactions..........................27 Personalizing your device..........................28 Device Switch..............................
Page 4 Organizing apps............................221 About the BlackBerry Assistant........................223 Calendar..............................227 Contacts..............................238 Clock................................. 245 Android Apps.............................249 Maps and GPS............................251 Browser..............................259 Smart Tags..............................267 File Manager..............................271 Calculator..............................274 Productivity and work..........................276 About BlackBerry Balance and your work space ..................276 Remember..............................282...
Page 5 Security and backup..........................289 Passwords and locking..........................289 What to do if your device is lost or stolen..................... 295 BlackBerry Protect............................ 296 Wiping your device to delete your device data.....................297 Security settings............................298 Password Keeper............................301 Legal notice............................... 305...
Page 6: Setup And Basics
New in this release Introducing BlackBerry 10 OS version 10.3.2 BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry device even more secure and to help you be more productive. BlackBerry Hub From the list of attachments, you can open the email related to an attachment, making it easier to reply to the message.
Page 7 BlackBerry ID. If you set up your device using the Setup app and you enter or create a BlackBerry ID, BlackBerry Protect is turned on automatically. If you turn off BlackBerry Protect, you can turn on the feature later from the BlackBerry Protect Settings...
Page 8: Your Device At A Glance
Setup and basics If you update your device to BlackBerry 10 OS version 10.3.2 from an earlier version of the BlackBerry 10 OS, and you don’t have BlackBerry Protect turned on, a notification provides information about how to turn on BlackBerry Protect.
Page 9 2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) 3. Front camera 4. Notification LED 5. Volume up 6. Mute (Press); BlackBerry Assistant (Press and hold) 7. Volume down 8. Microphone 9. Speaker 10.
Page 10: What's Different About The Blackberry 10 Os
What's different about the BlackBerry 10 If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search.
Page 11 User Guide Setup and basics How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.
Page 12 You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your...
Page 13 Where are my apps? Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
Page 14 User Guide Setup and basics • To cancel your selection, tap anywhere on the screen. • To change your text selection, drag the handles. Move text 1. Touch and hold your finger on a word or in a text field. 2.
Page 15 Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space.
Page 16: Notification Icons
How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home...
Page 17: Menu Icons
Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
Page 18 User Guide Setup and basics Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. Open the door on the left side of your device. With the metal contacts facing you, insert the micro SIM card into the bottom slot as shown.
Page 19 User Guide Setup and basics With the metal contacts facing toward you, insert the media card into the top slot. Set up your device using the Setup app Tip: A network connection is required for some of the features within the Setup app. You can use the Setup app to do any of the following: •...
Page 20: Using Gestures
Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
Page 21 Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.
Page 22 User Guide Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus.
Page 23 User Guide Setup and basics • To find the settings for the device, on the home screen, swipe down from the top of screen. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Page 24 User Guide Setup and basics • To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
Page 25 User Guide Setup and basics Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. •...
Page 26 User Guide Setup and basics Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: •...
Page 27: Advanced Interactions
Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device.
Page 28: Personalizing Your Device
User Guide Setup and basics To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Mute switch. Flip to save power If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life.
Page 29: Device Switch
• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery. You can find the Setup app on the home screen of your device.
Page 30 Setup and basics About SIM cards BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get the appropriate SIM card for your device. Using your BlackBerry ID to switch devices When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password.
Page 31 Text messages (SMS and MMS) • Password Keeper records Switching from a device running BlackBerry 7 If you switch from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you: Transfer method Data transferred...
Page 32 Fonts • Password Keeper records Switching from a BlackBerry 10 device If you switch from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you: Transfer method Data transferred Device Switch app (using either a Wi-Fi network...
Page 33 Switching from an iPhone or Android device If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your BlackBerry device, you can add your email accounts and sync the contact and calendar info to your new device.
Page 34 Transfer data using a media card and the Device Switch app This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1) or the BlackBerry 10 OS. Only the data saved in the storage space on your previous device or on the media card is transferred. Any data that is wirelessly backed up or synchronized with a web-based account isn't transferred to your new device.
Page 35 Back up your device data Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
Page 36 SIM card. After you switch devices After you finish switching to your new BlackBerry 10 device, if you used a media card in your previous device, move it to your new device. Also, consider doing the following: •...
Page 37 Download your apps from BlackBerry World You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again.
Page 38 I can't switch my SIM card to my new BlackBerry 10 device BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get the appropraite SIM card for your device.
Page 39: About Blackberry Id
You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID.
Page 40 When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
Page 41 How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Page 42: Phone And Voice
User Guide Phone and voice Phone and voice Phone Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and slide your finger to the left. To decline a call, touch and hold the circle and slide your finger to the right. Send a message with the Reply Now feature.
Page 43 User Guide Phone and voice Making and receiving calls Make a call In the Phone app, tap Dial a number. Tap Call. Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>. Call a recent number or speed dial contact In the Phone app, tap Tap a name, number, or speed dial contact.
Page 44 Tap Save. Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster. Automatically answer or end a call using a case or holster In the Phone app, swipe down from the top of the screen.
Page 45 > Bluetooth. Turn on the Automatically Answer a Call When Connected to a Headset switch. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
Page 46 User Guide Phone and voice Start a conference call While on a call, make or answer another call. To merge the calls, tap Answer a second call while already on a call If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following: •...
Page 47 User Guide Phone and voice Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard.
Page 48 User Guide Phone and voice Hide your speed dial list on the Calls screen In the Phone app, tap Swipe down from the top of the screen. Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming.
Page 49 User Guide Phone and voice Phone options Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message. In the Phone app, swipe down from the top of the screen.
Page 50 When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call.
Page 51: Notifications And Ringtones
About notifications Notification profiles You can use the notification profiles on your BlackBerry device to control how you're alerted to new messages and phone calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent, Do Not Disturb, Meeting, and Bedside.
Page 52 Customize App Notifications. Add notification profiles to your device In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to your device. On the home screen, swipe down from the top of the screen.
Page 53 Change your ringtone Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default ringtones included on your device or use a ringtone that you download.
Page 54 Customized app notifications override the notifications in profiles, but don't override the customized notifications for contacts. Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized notifications for an app.
Page 55 You can create custom notifications for important messages. Level 1 notifications override the notification settings for all profiles. Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a rule. In the BlackBerry Hub, tap >...
Page 56 You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on.
Page 57 Turn on the Turn on Screen for New Notifications switch. Set Lock Screen Notifications to only display the sender info You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content.
Page 58: Voicemail
My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked.
Page 59 Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save.
Page 60 Clear the International Roaming check box. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
Page 61: Blackberry Hub And Email
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub. Calls and voice mail You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages.
Page 62 User Guide BlackBerry Hub and email Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications...
Page 63 BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
Page 64 User Guide BlackBerry Hub and email After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: •...
Page 65 > IMAP or POP. Enter the account information. • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. • To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down list, tap an option.
Page 66 . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider. • If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an activation password from your administrator. •...
Page 67 Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
Page 68 Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list. Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.
Page 69 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
Page 70 Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.
Page 71 BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on the messages you commonly compose.
Page 72 User Guide BlackBerry Hub and email • For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field. • For text messages, type a contact name or a phone number. • For BBM and other chat messages, select a contact from the list.
Page 73 In the BlackBerry Hub, touch and hold a PIN message. Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message...
Page 74 Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder.
Page 75 BlackBerry Hub and email Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, touch and hold a message.
Page 76 Recipients use their private key to decrypt the message. Even if your email account isn't supported by an EMM solution from BlackBerry, if it's supported by Microsoft Exchange ActiveSync and your organization uses an LDAP directory, you can encrypt your messages using S/MIME.
Page 77 If you have a work email account that is supported by an EMM solution from BlackBerry and a personal Microsoft Exchange ActiveSync account, when you import a certificate from the personal space on your device, you can store it in the keystore in your work or personal space.
Page 78 In the drop-down list, tap a signing or an encryption option. Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients.
Page 79 To select a key pair to use for encrypting messages you send, select an option in the PGP Encryption Key drop- down list. • To view PGP key details for a PGP key pair stored on your BlackBerry device, below either the PGP Signing Key or the PGP Encryption Key drop-down lists, tap View PGP Key. •...
Page 80 User Guide BlackBerry Hub and email • To set where the LDAP server starts to look for S/MIME certificate information, enter a base distinguished name in the Search Base field. • To specify the scope of an LDAP server search, in the Search Scope drop-down list, tap an option.
Page 81 Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
Page 82 To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events...
Page 83 BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.
Page 84 Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
Page 85 When Folder Isn't Synced switch. • To set the BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to Default View When Idle switch. Tip: When you change your Display Style to Conversation, one line of preview text appears in each email in your list view so...
Page 86 BlackBerry Hub and email Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
Page 87 BlackBerry Hub and email Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings.
Page 88 Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
Page 89 I can only see email for the last 30 days For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap >...
Page 90 You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected information. If you use a work account that is supported by an EMM solution from BlackBerry, your administrator might not allow you to send text messages, but you might still be able to receive text messages.
Page 91: Joyn For Blackberry 10 Devices
About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
Page 92 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. In the BlackBerry Hub, tap >...
Page 93 Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. In the BlackBerry Hub, tap > Tap joyn. Set the Enable joyn While Roaming switch to On.
Page 94: Media
Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. File extension Supported video codec(s) Supported audio codec(s) H.263, H.264, MPEG-4...
Page 95: Troubleshooting: Media
Troubleshooting: Media I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Camera Note: The Camera might not be available depending on your BlackBerry device model. You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even...
Page 96 Take a picture Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions. To accept the suggestion, tap the suggestion at the top of the screen.
Page 97 Set the timer to take a picture In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
Page 98 Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people.
Page 99 Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways!
Page 100 User Guide Media Drag the slider at the bottom of the screen back and forth until you find the best picture. Tap a recognized face. Use the dial to browse the available expressions. Tap anywhere on the screen. Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later.
Page 101 User Guide Media Icon Description Time Shift This mode is available for the camera. Time Shift mode allows you to take a series of pictures at once so that you can pick the best one of the sets. Burst This mode is available for the camera. Burst mode allows you to take multiple pictures quickly.
Page 102 Turn off the Auto Suggest feature The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures.
Page 103 Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device.
Page 104 I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.
Page 105: Pictures
Icon Description View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device. View your picture albums. View the pictures that you added to the Favorites screen. Watch stories that your device automatically generates on the Date screen.
Page 106 User Guide Media Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and much more.
Page 107 About automatic stories Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and videos are selected by the date taken and location, as well as whether they are favorite pictures and videos. Automatic...
Page 108 Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. In the Pictures app, touch and hold the picture that you want to use.
Page 109 User Guide Media Do one of the following: • Tap an existing story. • Tap Create New Story. If necessary, edit the story. Tip: You can add multiple pictures to a story at the same time by tapping > . Tap the pictures that you want to use. Hide a photo in the Pictures app You can hide pictures that you want to save, but that you don't want other people to see.
Page 110 . Tap the pictures that you want to share. Tap Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
Page 111 In the Pictures app, touch and hold a picture. In the Name field, enter a new name for the picture. Rename or delete an album On the home screen of your BlackBerry device, tap Touch and hold a folder. Do one of the following: •...
Page 112: Music
Supported media. Music Music icons The FM Radio might not be available depending on your BlackBerry device model. Icon Description View all of your music organized alphabetically and by artists, albums, and genres. View all of your music, organized alphabetically.
Page 113 Play, pause, or skip a song You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls.
Page 114 In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured.
Page 115 Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more.
Page 116 > Turn on Music Shortcuts To control your music faster and easier, you can set the volume keys on your BlackBerry device to skip songs in the Music app. On the home screen, swipe down from the top of the screen.
Page 117: Videos
Media Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos Videos icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear.
Page 118 Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
Page 119 Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story Maker. In the Videos app, touch and hold the video that you want to use.
Page 120 . Tap the videos that you want to use. Organizing your videos and albums In the Videos app on your BlackBerry device, you can create albums to organize your videos. Create a video album You can use albums to organize your videos based on events, people, dates, or any other category that you can think of.
Page 121 You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. In the Videos app, touch and hold a video.
Page 122: Blackberry Story Maker
About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie.
Page 123 Tap Done. Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. In BlackBerry Story Maker, tap a story. While the story is playing, tap the screen.
Page 124 Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker.
Page 125: Media Sharing
Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer. You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment.
Page 126: Fm Radio
About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna.
Page 127 Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device. After you have tuned to a station, do any of the following: •...
Page 128: Settings
Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do.
Page 129 Access advanced setup options such as IMAP and POP. Accounts • Manage email settings and messages. • Manage text messaging settings. BlackBerry Hub • View recent or blocked contacts. • Access settings you use frequently. • Access these settings at any time when you swipe down from the top of the screen with two fingers.
Page 130 Sign in to your BlackBerry ID. BlackBerry ID • Change your BlackBerry ID password. • Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available) • Set up your device to use a smart card.
Page 131 • Add payment accounts. • Set preferred payment methods. Payment Options • Use BlackBerry Screen Reader. • Turn on Magnify Mode and Reverse Contrast. • Change settings for closed captioning, screen brightness, font size, Accessibility hearing aid compatibility, and TTY.
Page 132: Update Your Device Software
Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation.
Page 133: Battery And Power
BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again.
Page 134 Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
Page 135 You can then remove the battery and store it in a dry place at room temperature to conserve battery power. Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device. Icon Description The battery is charging.
Page 136 User Guide Settings Monitor the battery life, memory usage, CPU usage, and storage space on your device You can check how much battery time and power you have remaining, how much device memory is being used, and how much storage space is available. You can also monitor which apps and services are using the most battery power, device memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve the device performance.
Page 137 Settings LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging is complete.
Page 138 Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
Page 139 . Tap and hold the network that you want to delete. Tap Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
Page 140: Connections
Settings Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace your non-removable battery.
Page 141 Tap an app or service. Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology.
Page 142 You have no mobile network coverage. Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. The number of solid waves indicates the strength of the Wi- Fi signal. If the signal is weak, your device might use more power to try to maintain the connection.
Page 143 Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Page 144 User Guide Settings Wi-Fi CERTIFIED Miracast connection Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor. Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device.
Page 145 Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.
Page 146 To reset the default APN settings, tap Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. On the home screen, swipe down from the top of the screen.
Page 147 User Guide Settings messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. On the home screen, swipe down from the top of the screen. Settings > Networks and Connections > Mobile Network. If the Mobile Network switch is off, turn it on.
Page 148 Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps.
Page 149 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
Page 150 SSID to connect. Hidden SSID Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen.
Page 151 Connect to another device using Wi-Fi Direct On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected. To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device.
Page 152 Settings Connect to a Wi-Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. On the home screen, swipe down from the top of the screen.
Page 153 • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
Page 154 If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device.
Page 155 Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use.
Page 156 Your car kit must support the remote SIM Access Profile (rSAP). Turn on rSAP to allow your car kit to access the SIM card in your BlackBerry device. When your car kit has access to your SIM card, you can use your car kit to make and receive phone calls, and send and receive text messages (SMS and MMS).
Page 157 Automatically establish a Bluetooth connection when you turn on your device You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device automatically reconnects to it.
Page 158 (AVRCP) to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. This profile also allows you to browse music files in the Music app on your device when you are connected to a Bluetooth enabled car kit.
Page 159 Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device • Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation that came with your Bluetooth enabled device.
Page 160 If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Page 161 BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building.
Page 162 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. Multiple NFC apps on your device might use the same app ID that an NFC reader requests. Your device prompts you to set one of the apps as the default app for the NFC reader.
Page 163 Prevent access to data on your device while charging The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to charge your device. This feature is helpful if you travel frequently and charge your device at public charging stations.
Page 164 On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on. After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.
Page 165 • Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device. • Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information, check your service plan or contact your wireless service provider.
Page 166 Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network.
Page 167: Blackberry Keyboard And Typing
BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words.
Page 168 Create or change a keyboard shortcut You can add new shortcuts to BlackBerry Keyboard keys that can be used on the home screen or in the BlackBerry Hub. Tip: If you want to add a shortcut for a key that already has a shortcut assigned to it, you can change the shortcut for that key without first deleting the shortcut.
Page 169 On the BlackBerry Keyboard, press and hold the letter that you want to add the accent to. When accented characters appear above the Keyboard, tap the accented character that you want to type.
Page 170 Settings > Language and Input. Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected.
Page 171 Settings > Language and Input > Feedback. Tap the settings that you want to change. Select text using the BlackBerry Keyboard The BlackBerry Keyboard provides several ways to highlight and select text. Highlight the text you want to select: •...
Page 172 Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are displayed above the BlackBerry Keyboard.
Page 173 Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
Page 174: Language
BlackBerry Keyboard language. You can also switch to another typing language while you type. Change your display language The language you selected during the initial setup of your BlackBerry device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language.
Page 175 User Guide Settings Change your device's regional settings On the home screen, swipe down from the top of the screen. Settings > Language and Input. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency, and number format.
Page 176: Keyboard Input Methods
You can use your BlackBerry device in many different languages, regardless of the default language you select. However, the differences between the languages you use may mean that you need specific tips to use your BlackBerry Keyboard with a language that is different than the default keyboard layout. For example, if you use a language that has more characters in the alphabet than the language that your keyboard supports, you need to know how to access those additional characters.
Page 177 User Guide Settings • Some supported languages, such as Hebrew, Farsi, and Arabic, read right-to-left. If you change to one of these languages from a left-to-right language in the middle of a sentence, your device automatically places the characters you type on the left side of the cursor. When you change back to the left-to-right language, you need to move your cursor back to the right side of the text.
Page 178 User Guide Settings Single key press Double key press Multi-tap + key press ‫غ‬ ‫ع‬ ‫ه‬ ‫خ‬ ‫ح‬ ‫( چ‬Farsi only) ‫( چ‬Farsi only) ‫ج‬ ‫چ‬ ‫س‬ ‫ش‬ ‫ش‬ ‫ش‬ ‫س‬ ‫ي‬ ‫ى‬ ‫ى‬ ‫ئ‬ ‫( پ‬Farsi only) ‫( پ‬Farsi only) ‫ب‬...
Page 179 User Guide Settings Character guide for Cangjie The typical Cangjie keyboard layout looks like this: Character guide for Wubihua The typical Wubihua or Chinese 5-stroke keyboard layout looks like this: Character guide for Zhuyin The typical Zhuyin or BoPoMoFo keyboard layout looks like this:...
Page 180 The typical Danish, Norwegian, Finish, and Swedish keyboard layouts looks like this: In some cases, you may notice that the BlackBerry Keyboard varies slightly from this example depending on the input language. If your device doesn't have the Danish, Norwegian, Finnish, or Swedish characters on the display, you can try selecting qwerty_nb from the Additional Layouts on the input settings screen.
Page 181 User Guide Settings Character guide for Greek The typical Greek keyboard looks like this: Typing in Russian The Russian keyboard and language supports the following features: • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods: •...
Page 182 User Guide Settings Typing in Hebrew The Hebrew keyboard supports the following features: • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). • To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter.
Page 183 User Guide Settings Typing in Korean The Korean keyboard supports the following features: • The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key.
Page 184 Many languages use the Latin alphabet; however, there are three keyboard layouts that use the Latin alphabet on your BlackBerry device. If you set up more than one input language, note that the keyboard layout may change. The QWERTY keyboard layout is used by many languages; it's not confined to a single geographic area. Certain languages may have slight variations to the available keys or symbols, but the basic keyboard is the same.
Page 185 A. In Romanian, if you tap and hold the letter S, the prediction menu appears with ß among the options. Experiment with the BlackBerry Keyboard to reveal the keys that contain alternate characters. Typing in Thai The Thai keyboard supports the following features: •...
Page 186 User Guide Settings Single key press + key press ไๆ ๆ ◌ ำ ฑ ภภ ภ พถฎ ฎ ะ◌ุ ธ ธ ◌ ั ◌ ึ ◌ ู ◌ู ◌ ี คี รตณ ณ นจฯ ฯ ยขญ ญ บชฐ ฐ ฟหฤ ฤ...
Page 187: Screen Display
User Guide Settings Single key press + key press ลฝ฿ ฿ ป Typing in Vietnamese The Vietnamese keyboard supports the following features: • The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key.
Page 188 User Guide Settings To adjust the brightness, move the slider back and forth. Tip: After you swipe down from the top of the screen, if you see in the quick settings, you can tap to display the slider without going into the Display screen. Change your font size On the home screen, swipe down from the top of the screen.
Page 189: Accessibility
Download the Accessibility PDF What's new in accessibility Your BlackBerry device is designed to help you stay productive with assistive technology for people with disabilities and special requirements. BlackBerry continues to improve the accessibility features on your BlackBerry device with updates to existing features and expanded gestures to use with the BlackBerry Screen Reader.
Page 190 To turn off the BlackBerry Screen Reader, triple-press the Power/Lock key again. Tip: You can set your device to only turn on the BlackBerry Screen Reader from the device settings. If you don't intend to use this feature, you can turn off the Enable using triple tap option after you complete the initial device setup in Settings >...
Page 191 Settings screen. With the point of regard on the minimized app, double-tap with two fingers to close the app. • If the BlackBerry Screen Reader is turned off, swipe up from the bottom of the screen to minimize the screen. Tap to close the app.
Page 192 Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the BlackBerry Screen Reader as they are in all other apps. However, when the BlackBerry Screen Reader is turned on, you can use additional gestures to help you navigate.
Page 193 This action sets a new point of regard. An audio cue indicates that the scrolling action is complete, and the BlackBerry Screen Reader updates the point of regard so that you can continue reading from the new location.
Page 194 Stop the BlackBerry Screen Reader from reading Swipe down and to the left with one finger. When the BlackBerry Screen Reader reads a page of text, the point of regard remains on the last read item so that you can resume reading from the location where you stopped.
Page 195 Task Gesture Switch the BlackBerry Keyboard layout With the point of regard on the BlackBerry Keyboard, swipe down with one finger. Accept word prediction Swipe up with one finger.
Page 196 Using the BlackBerry Screen Reader with an external keyboard You can use the BlackBerry Screen Reader with an external keyboard, such as a Bluetooth enabled keyboard or a USB keyboard. You can control the BlackBerry Screen Reader using the following gestures on your external keyboard.
Page 197 Turn on the Dark Screen mode using gestures When you turn on the BlackBerry Screen Reader you use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
Page 198 Adjust the volume, speed, and pitch using gestures You might want to increase the speed of the BlackBerry Screen Reader when you browse the Internet, or slow it down when you receive instructions. You can increase the volume when you're outside, or decrease it when you're at home or in a quieter space.
Page 199 Adjust the text or punctuation verbosity using gestures When you are learning how to use the BlackBerry Screen Reader, you can set the verbosity to a higher setting. After you get more familiar with your BlackBerry device, you can change the verbosity to include less information. For example, when the BlackBerry Screen Reader pauses at the end of a sentence, it might not be necessary for the screen reader to indicate that there is a period or exclamation mark.
Page 200 With the point of regard on the minimized app, double-tap with two fingers to close the app. Using audio cues with BlackBerry Screen Reader Your BlackBerry Screen Reader can emit audio cues for events on your BlackBerry device. By default, this setting is on and you hear audio cues for the following: •...
Page 201 Turn on audio cues for the BlackBerry Screen Reader using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
Page 202 When you turn on the BlackBerry Screen Reader, you can use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
Page 203 BlackBerry device. When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
Page 204 When a dialog box, tip, or notification appears on your BlackBerry device screen, the BlackBerry Screen Reader moves from your point of regard to the message on the screen. The BlackBerry Screen Reader reads the message from the top. If you don't want to hear the contents of the dialog box, tip, or notification, you can stop the BlackBerry Screen Reader from reading it.
Page 205 Turn on the Reverse Contrast switch. Turn on the Closed Captions setting The Closed Captions setting displays text on your BlackBerry device screen when you play video files that support closed captioning. The captioned content specifies the default settings for Character and Caption Background.
Page 206: Media Cards And Storage
Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer.
Page 207 You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password. On the home screen of your BlackBerry device, swipe down from the top of the screen. Settings > About.
Page 208 Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device.
Page 209 Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
Page 210 CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected.
Page 211: Using Your Device With Blackberry Link
BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device. You can: •...
Page 212 Click Finish. Set up your device in BlackBerry Link When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link.
Page 213 By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for specific devices.
Page 214 • To permanently delete a file from your device that's stored on your computer, touch and hold a file. Tap Copy a file from your computer to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet.
Page 215 About backing up device data Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
Page 216 Back up your device data You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. If you set backup preferences, BlackBerry Link creates a backup file containing the data you specify On your computer, open BlackBerry Link.
Page 217 If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to BlackBerry Link software.
Page 218 5. Do the following: • In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. • If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on the Use Mobile Network switch.
Page 219 Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back up the data in your personal space. •...
Page 220 User Guide Settings • On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space. • Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to.
Page 221: Applications And Features
Then when you're using your BlackBerry device with one hand, it's easier to open those apps. On the home screen, touch and hold an app icon or open app until all of the icons or open apps start to blink.
Page 222 Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted.
Page 223: About The Blackberry Assistant
If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the...
Page 224 Press and hold the Mute key on the right side of your device. Tip: You can also open the BlackBerry Assistant by typing a request or search term on the home screen. Open the BlackBerry Assistant when your device is connected to a car If your car kit supports hands-free calling and the Phone Book Access Profile (PBAP), you can open the BlackBerry Assistant hands-free when your device is connected to a car using Bluetooth technology.
Page 225 Search your music library, play your favorite songs or playlists, and pause, shuffle, or skip songs while they play. Reminders Create tasks, notes, and reminders in BlackBerry Remember, and search your tasks, notes, and reminders. Weather Check your local forecast, a different city's forecast, and other weather information.
Page 226 Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available.
Page 227: Calendar
To open the BlackBerry Assistant by pressing and holding the Mute key, turn on the Activate With Mute Key switch. • To open the BlackBerry Assistant using the Mute key while your device or screen is locked, turn on the Use Assistant when locked switch. •...
Page 228 Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser or in an...
Page 229 Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document.
Page 230 User Guide Applications and features Invite people to an event If your account supports adding participants to events, then you can add participants either when you create the event, or after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in your contact list.
Page 231 Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting.
Page 232 User Guide Applications and features Clear the check box beside the calendar that you want to hide. Change or delete an event If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event. •...
Page 233 Applications and features Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. In the Calendar app, swipe down from the top of the screen.
Page 234 Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
Page 235 User Guide Applications and features Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. Touch and hold a file. > Meeting Participants. Tap a meeting. On the Compose screen, type a message.
Page 236 Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
Page 237 Check that the Sync Calendar switch is turned on. • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
Page 238: Contacts
Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list.
Page 239 By default, your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last names, mobile phone number, BlackBerry ID, and so on). You can choose whether or not you want your device to merge your contacts automatically.
Page 240 Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
Page 241 Touch and hold a contact. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card.
Page 242 User Guide Applications and features Remove a contact from a contact group In the Contacts app, tap a contact group. Beside the contact's name, tap Tap Save. Rename a contact group In the Contacts app, tap a contact group. In the Group Name field, type a new name for the group. Tap Save.
Page 243 Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for.
Page 244 Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
Page 245: Clock
User Guide Applications and features 4. Tap Clear Local Contacts. CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device. Clock Keyboard shortcuts: Clock Using the stopwatch • On the Stopwatch screen, to start or stop the stopwatch, press •...
Page 246 > > Tap an alarm. Tap Alarm Tone. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days > > Tap an alarm.
Page 247 User Guide Applications and features • To set a daily alarm, turn on the Daily switch. • To set an alarm to recur on specific days, select the check box next to one or more days. Set the snooze > >...
Page 248 When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or to turn off wireless connections when in Bedside Mode.
Page 249: Android Apps
Downloading and installing Android apps from the Amazon Appstore Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon Appstore! Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the...
Page 250 While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).
Page 251: Maps And Gps
In an Android app, swipe down from the top of the screen. Tap a screen size. Tap Change. Maps and GPS BlackBerry Maps icons Icon Description Show your current location on the map. See your Recents, Favorites, and Contacts locations.
Page 252 Go to the map screen. Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map.
Page 253 User Guide Applications and features Get directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. In the Maps app, find a place by doing one of the following: • On the map screen, search for an address or a place using the search field. In the search results, tap a place.
Page 254 Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simplest, or shortest).
Page 255 . Tap Favorites. Touch and hold the place that you want to remove. Tap Add your work or home address In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. In the Maps app, tap >...
Page 256 Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
Page 257 Applications and features Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. In the Maps app, swipe down from the top of the screen.
Page 258 About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes more features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down.
Page 259: Browser
User Guide Applications and features I'm seeing the interference indicator when I try to use the compass The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry device. Try the following action: •...
Page 260 Tap the search engine that you want to use. Add a new search engine You can add search engines so that they are available in the drop-down list when you search for a term in the BlackBerry Browser. Note: This feature is not available for some search providers.
Page 261 Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. In the BlackBerry Browser, do one of the following: • To share the webpage that you're looking at, tap >...
Page 262 • To hear a specific section of a document, select a block of text. Tap Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it.
Page 263 Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session.
Page 264 Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to organize your favorite news-related webpages or blogs. In the BlackBerry Browser, tap > • To add a tag, touch and hold a bookmark. Tap .
Page 265 Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity.
Page 266 Applications and features Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Do Not Track Tell websites that you do not want your browsing activity to be tracked.
Page 267: Smart Tags
URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
Page 268 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
Page 269 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart...
Page 270 BlackBerry Remember, tap . Tap a message type or application. • To send the smart tag to another NFC-enabled BlackBerry device, tap > NFC. Align the backs of the devices. • To copy the smart tag to a writeable NFC tag, tap .
Page 271: File Manager
Align the back of your BlackBerry device with an NFC tag. File Manager You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud.
Page 272 View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: Tap a device.
Page 273 User Guide Applications and features Sort files and folders You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and folders in ascending or descending order. Tip: To change the way you view your files and folders, tap to view them as a list or to view them as a grid.
Page 274: Calculator
User Guide Applications and features Copy a file Touch and hold a file or folder. Navigate to where you want to copy the file or folder. Tap Paste. Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option.
Page 275 Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing.
Page 276: Productivity And Work
BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device.
Page 277 Change your work space password You might be able to use the same password for your work space password and your BlackBerry device password, depending on the rules set by your administrator. On the home screen, swipe down from the top of the screen.
Page 278 Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.
Page 279 Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be available in your work space, personal space, or both. The following table describes the default behavior for most BlackBerry 10 OS apps.
Page 280 Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN network.
Page 281 Note: The camera might not be available depending on your BlackBerry device model. If your device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. All of the files saved to your media card are also stored in your personal space.
Page 282: Remember
Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the Remember app.
Page 283 Tap Save. Set up a recurring task When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on specific days or times, or at specific intervals. While you're adding or changing a task, tap Recurrence.
Page 284 On the Edit Account screen, turn off the Sync Tasks switch. Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes. In a note, a task, or on the Tasks or Notes screen, tap Speak your voice note.
Page 285 Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non- work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
Page 286 Tap a result. View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries, you can filter entries by those tags. In the Remember app, tap Tags. Tap a tag to view entries with that tag.
Page 287 I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
Page 288 Productivity and work I can't open a folder in the Remember app If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work space to access all of your folders and entries. 1. In the Remember app, at the top of the screen, tap Tap to Unlock Work Space.
Page 289: Security And Backup
Make sure that you use the same BlackBerry ID for all of your BlackBerry devices. Sign in with your BlackBerry ID to do the following and more: • Turn on BlackBerry Protect to help locate your device and protect the data on your device if your device is ever lost or stolen. •...
Page 290 If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your BlackBerry Balance settings.
Page 291 Settings > Security and Privacy > Device Password. In the Lock Device After drop-down list, select an interval. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 292 If BlackBerry Balance technology is set up on your device, depending on the rules set by your administrator, you might not be able to remove the password for your device.
Page 293 You can typically do this by entering an incorrect device password ten times. If you have the BlackBerry Protect anti-theft feature turned on, to set up your device again, you will need to enter your BlackBerry ID.
Page 294 To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2. About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages.
Page 295: What To Do If Your Device Is Lost Or Stolen
Complete the instructions on the screen. Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.
Page 296: Blackberry Protect
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect the data on your device if your device is ever lost or stolen. You can turn on BlackBerry Protect when you first set up your device, or later in your device settings.
Page 297: Wiping Your Device To Delete Your Device Data
Before you switch to a new device or give away your current BlackBerry device, you should wipe it. A security wipe is designed to permanently delete all of the data on your device so it can't be recovered. This data includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
Page 298: Security Settings
Wipe your device Before you wipe your BlackBerry device, consider backing up your data on a computer. You can use BlackBerry Link to back up your device data. To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/...
Page 299 BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns. If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry World.
Page 300 Do one of the following: • To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. • To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen.
Page 301: Password Keeper
If you saved the backup file to a media card, insert the media card into your new BlackBerry device. If you didn't save the backup file to a media card, you can use BlackBerry Link to transfer the records.
Page 302 User Guide Security and backup • To edit a record, tap the record. Tap . Edit the information. Tap Save. • To copy a record, touch and hold a record. Tap • To make a record a favorite, touch and hold a record. Tap .
Page 303 User Guide Security and backup Lock Password Keeper In the Password Keeper app, swipe down from the top of the screen. Do any of the following: • To lock Password Keeper manually, tap • To change when Password Keeper locks automatically, tap .
Page 304 User Guide Security and backup Prevent password and username copying If you turn off the copy feature, you must enter your passwords and usernames manually. In the Password Keeper app, swipe down from the top of the screen. Turn off the Allow clipboard copy switch. Hide or show passwords in Password Keeper In the Password Keeper app, do any of the following: •...
Page 305: Legal Notice
This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the BlackBerry website is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other...
Page 306 Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
Page 307 BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

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