Page 1 BlackBerry Q5 Smartphone Version: 10.2.1...
Page 2 Published: 2014-05-14 SWD-20140514085029523...
Page 3: Table Of Contents
Phone and voice............................38 Phone basics............................... 38 Notifications and ring tones..........................47 Voicemail..............................51 Voice Control............................... 54 BlackBerry Hub and email........................... 59 The BlackBerry Hub at a glance........................59 BlackBerry Hub and email........................... 59 BBM................................84 Facebook..............................84 Twitter................................. 84 LinkedIn..............................84 joyn................................84...
Page 4 Remove a radio station from your favorites....................109 Games...............................109 Settings..............................112 Customize your device settings........................112 How do I update the software on my BlackBerry 10 device?................ 115 Battery and power............................. 116 Connections.............................. 123 BlackBerry Keyboard and typing........................ 143 Language..............................151 Screen display............................
Page 5 Calculator..............................224 BlackBerry Virtual Expert........................... 225 Productivity and work..........................227 Switch between your personal space and work space................. 227 About BlackBerry Balance and your work space ..................227 Remember..............................232 Documents To Go............................237 Print To Go..............................237 BlackBerry World for Work......................... 238 Enterprise IM.............................
Page 6: Setup And Basics
Change your language while typing Music An FM Radio in the Music app lets you listen to radio stations on your BlackBerry device. You can scan for stations, mark stations as favorites, and listen to the radio using a wired headset or the speakerphone.
Page 7 Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps are downloaded to your personal space and can’t access the data in your work space.
Page 8: Your Device At A Glance
What's different about BlackBerry 10? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn...
Page 9: How Do I Get Back To The Home Screen
To minimize an app and return to the home screen, swipe up from the bottom of the screen. How do I get to the menu? There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.
Page 10: How Do I Change My Settings And Options
• To change the settings in an app, swipe down from the top of the screen. Tap • To see other options in many apps, tap • To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap...
Page 11 All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
Page 12 Setup and basics Where are the phone keys and my notification profiles? • BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off. • You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping •...
Page 13: Where Are My Apps
How do I edit or move text? There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control.
Page 14: Where Do I Find My Files
Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space.
Page 15: Where Can I Find My Device Info And Passwords
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
Page 16: Home Screen At A Glance
Home screen at a glance Application icons Icon Description BlackBerry Hub Access all of the messages and notifications that you receive from your different accounts from one convenient location. Contacts Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.
Page 17 Text Messages Send and receive text messages and text messages with an attachment, if provided as part of your wireless service plan. BlackBerry World Download, buy, rate, and review apps, games, music, and videos. Remember A productivity app for collecting and categorizing the information you want to remember.
Page 18 User Guide Setup and basics Icon Description LinkedIn Build and connect with your professional network and get access to ideas and opportunities for your career. Maps Search for places, get turn-by-turn directions, and save favorite places. Games Find games to download and play. Add your friends so that you can view their games or challenge them to a game.
Page 19: Notification Icons
Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.
Page 20: Menu Icons
Learn how to insert the micro SIM card and the optional media card (microSD card). Insert the micro SIM card CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.
Page 21: Insert A Media Card
Insert the micro SIM card. Press the door back into place. Insert a media card Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device.
Page 22 Setup and basics A media card (microSD card) is optional. If a media card is included, it might already be inserted. Open the door on the left side of your BlackBerry device. Insert the media card. Press the door back into place.
Page 23: Set Up Your Device Using The Setup App
Setup app by tapping the Setup icon on the home screen. The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
Page 24: Use A Slider
User Guide Setup and basics Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle.
Page 25: Zoom In To Or Zoom Out From The Screen
User Guide Setup and basics • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap additional items. To clear an item, tap it again. Zoom in to or zoom out from the screen If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in.
Page 26: Minimize Apps And Show Your Active Frames
User Guide Setup and basics When the item starts to pulsate, slide your finger to where you want the item to be. Minimize apps and show your Active Frames When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.
Page 27: Show The Menus
From the bottom of the screen, slide your finger up and to the right. Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
Page 28: Personalizing Your Device
Add a signature to an email account,79 Where do I find customer support? Get support for your BlackBerry smartphone by clicking one of the links below. Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums.
Page 29: Device Switch
If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Page 30: Update Bbm
What if I have contacts on my SIM card? Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old SIM card, to make sure that those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data.
Page 31: Transfer Data To A New Device Using Blackberry Protect
This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions.
Page 32: After You Switch Devices
Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted.
Page 33 Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider. Some of the data from my previous device isn't on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device.
Page 34: Blackberry Id
You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID.
Page 35: Change Your Blackberry Id Information
Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 36 BlackBerry ID? You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then sign in with a different BlackBerry ID, you must delete all of the data from your device.
Page 37 How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Page 38: Phone And Voice
User Guide Phone and voice Phone and voice Phone basics While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Find and open the Phone app Do one of the following: •...
Page 39: Answer Or Decline A Call
User Guide Phone and voice Dial a number. Tap Call. Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>. Call a recent number or speed dial contact In the Phone app, tap Tap a name, number, or swipe down from the top of the screen and tap a speed dial contact.
Page 40: Take Notes During A Call
Take notes during a call While on a call, you can take notes that are saved as entries in BlackBerry Remember. Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
Page 41 • To remove a person from the conference call and keep them in a separate call, tap Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster.
Page 42 > Bluetooth. Set the Automatically Answer a Call When Connected to a Headset switch to On. When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be answered after 5 seconds.
Page 43: Block Calls
User Guide Phone and voice Tap the contact that you want to associate with the key on your keyboard. To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.
Page 44: Set Up Call Forwarding
User Guide Phone and voice Set up call forwarding Depending on your wireless service provider, this feature might not be available. In the Phone app, swipe down from the top of the screen. > Call Forwarding. Set any of the switches to On. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
Page 45: Find Your Own Phone Number
User Guide Phone and voice > Show my Number. Set the Allow My Number to Appear When Calling switch to On. Find your own phone number In the Phone app, tap Touch anywhere on the screen and slide your finger down. Your phone number appears at the top of the screen. Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber and press the spacebar.
Page 46 When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the list of fixed dialing numbers. For example, if you give a BlackBerry device to an employee to use, you can limit the phone numbers that the employee can call.
Page 47: Notifications And Ring Tones
If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority Hub.
Page 48 Settings > Notifications. In the Mode drop-down list, tap Phone Calls Only. Tip: To turn on the ring tone for calls while your BlackBerry device is in bedside mode, in the Clock app, swipe down from the top of the screen. Tap .
Page 49: Change The Notification Settings For Level 1 Alerts
Change the notification settings for Level 1 alerts To change the notification settings for Level 1 alerts, you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert checkbox on the Add Rule screen.
Page 50: About Lock Screen Notifications
Previews notifications. To respond to Instant Previews, tap Press any key on the keyboard. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers. Type your message.
Page 51: Voicemail
Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon. Troubleshooting: Notifications and ring tones If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics.
Page 52: Set Up Your Voicemail
Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save.
Page 53 Clear the International Roaming check box. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
Page 54: Voice Control
Contacts app. Dial a number To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Dial" and the number that you want to call. Call a contact To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
Page 55 Search your device using the Voice Control App To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say your search terms. For example, "Search contacts for Megan Ball."...
Page 56 Set a reminder with the Voice Control app To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say what you would like to be reminded about and when you would like to be reminded. For example, "Remind me to buy milk tomorrow."...
Page 57 Post a tweet using the Voice Control app To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Tweet" and say your tweet. For example, "Tweet heading to the car show today."...
Page 58 The Voice Control app has two voice recognition modes. When you choose Voice Dialing Only, you can use the Voice Control app in more languages, but you will be unable to use many features, such as searching your BlackBerry device and the Internet, booking appointments, and sending messages.
Page 59: Blackberry Hub And Email
The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.
Page 60: In A Message
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub. Calls and voice mail You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages.
Page 61 Tutorial: Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 62: Add An Email Account
Tutorial: Setting up an Evernote account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 63 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 64 Server address When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device. On the Add Account screen, tap > Microsoft Exchange ActiveSync.
Page 65 > IMAP or POP. Enter the account information. • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. • To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop- down list, tap an option.
Page 66 . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider. • If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator. •...
Page 67: View Messages By Account Or Message Type
Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
Page 68: Search For A Message
To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts) or the Unfiled folder (for personal accounts).
Page 69 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
Page 70 Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.
Page 71: Reply To Or Forward An Email
Send email and messages from the BlackBerry Hub From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device.
Page 72: Forward A Text Message
Forward a text message In the BlackBerry Hub, touch and hold a text message. Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following: •...
Page 73 Touch and hold a folder. Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, touch and hold a message.
Page 74: Mark A Message As Read Or Unread
You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device.
Page 75 Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
Page 76: Peek At Your Messages In The Blackberry Hub From Anywhere
Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
Page 77 User Guide BlackBerry Hub and email Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view.
Page 78: Check Your Upcoming Events From The Blackberry Hub
To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear.
Page 79 Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
Page 80 To stop showing sent messages, set the Show Sent Messages switch to Off. Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
Page 81 BlackBerry Hub and email Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings.
Page 82 To turn off messages from a specific channel, beside a channel, tap Remove. Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub In the BlackBerry Hub, tap Tap Facebook, Twitter, or LinkedIn. Type your status. Tap Post, Tweet, or Send.
Page 83 I can only see email for the last 30 days For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 84: Bbm
Guide. Twitter You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send direct messages to friends, search Twitter, add pictures to your tweets, and more. For more information on the Twitter for BlackBerry devices app, see the Twitter User Guide.
Page 85 About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
Page 86 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. In the BlackBerry Hub, tap >...
Page 87 Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. In the BlackBerry Hub, tap > Tap joyn. Set the Enable joyn While Roaming switch to On.
Page 88: Media
Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. File extension Supported video codec(s) Supported audio codec(s) H.263, H.264, MPEG-4...
Page 89: Camera
Camera You can use the Camera on your BlackBerry device to take high-quality pictures and videos. You can change the capture and camera settings to capture that perfect moment, even in adverse conditions. Time Shift mode makes it easy to take...
Page 90: Camera App At A Glance
User Guide Media Camera app at a glance Taking pictures and recording videos Tip: To quickly take a picture or start recording a video from the Camera application, press any of the following keys: • Space key • Volume Up key •...
Page 91: Record A Video
To stop recording, tap the screen again. Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. When the focus box turns green, touch and hold inside of the focus box.
Page 92: Using Time Shift Mode
User Guide Media • To return to the Camera app, lift your finger from the screen. • To delete the picture or video, slide you finger to the right on to • To share the picture or video, slide your finger to the right on to Using Time Shift mode Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set.
Page 93: Shooting Modes
User Guide Media Shooting modes Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly. Note: Shooting modes don't apply to the Time Shift mode. Icon Description Normal...
Page 94 I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.
Page 95: Pictures
In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move any other files called Camera to a different folder. Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures.
Page 96: View Your Pictures
Pictures app at a glance View your pictures Pictures in the Pictures app on your BlackBerry device are organized into several views. In the Pictures app, do any of the following: • To see the pictures that you recently viewed or added, tap •...
Page 97: Edit A Picture
Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space.
Page 98: Create An Album
Tip: To move a picture into a different folder, touch and hold the picture that you want to move. Tap Move > . Tap the folder that you want to move the picture into. Tap Move. Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats. • • •...
Page 99: Music
In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and pictures use more storage space than smaller videos and pictures. Music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists. Music app at a glance...
Page 100: Playing Your Music
Creating playlists and organizing your music On the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. Inside each playlist and collection, you can see which artists and albums are featured.
Page 101: Create A Playlist
User Guide Media Create a playlist In the Music app, tap > Create. • To add songs individually to your playlist, beside the songs that you want to add, tap • To add all of the songs by an artist, tap Artists. Beside the artist that you want to add, tap •...
Page 102: Music Shortcuts
User Guide Media Add music to the Now Playing screen While another song is playing, touch and hold a song, album, or playlist. • To play the selected item after the current song is done playing, tap • To play the selected item after the current music list is done playing, tap Tip: Tap to select multiple songs, albums, and playlists.
Page 103: Videos
Make sure the file is in a format that your BlackBerry device supports. Videos You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos. Videos app at a glance Watch your videos...
Page 104: Edit A Video
Edit a video You can edit and improve the individual videos on your BlackBerry device. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
Page 105: Blackberry Story Maker
User Guide Media BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBerry device. Preview a story in BlackBerry Story Maker Tap an existing story.
Page 106: Media Sharing
To change the location where stories are saved to, set the Save to Media Card switch to On or Off. Media sharing You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices.
Page 107: About Fm Radio
About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the FM Radio, connect your headphones to your device. Your headphones operate as the radio antenna.
Page 108: Scan For Radio Stations
User Guide Media Scan for radio stations To use the FM Radio, make sure that you connect your headphones to your BlackBerry device. In the Music app, tap Tap the Local Stations tab. > Scan. Tap the radio station that you want to listen to.
Page 109: Remove A Radio Station From Your Favorites
• When a favorite station is playing, next to the station number, tap Games Connect with friends while discovering new games with Games for BlackBerry 10. You can also add favorite games and customize your Games profile. Keyboard shortcuts: Games...
Page 110 User Guide Media • To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry device, and tap the one you want to use. • To use the picture that is already associated with your BBM profile, tap Use BBM picture.
Page 111 User Guide Media Recommend a game You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that only the friends that you select can see the recommendations you send them. Tap a game. Tap on a friend.
Page 112: Settings
Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do.
Page 113 Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and set up Internet tethering. • Mute BlackBerry Keyboard sounds. • Turn on vibrate mode. Notifications •...
Page 114 Sign in to your BlackBerry ID account. BlackBerry ID • Change your BlackBerry ID password. Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available) • Create a device password.
Page 115: How Do I Update The Software On My Blackberry 10 Device
You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost, stolen, or corrupted by an unforeseen issue.
Page 116: Battery And Power
Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge your device in the most efficient way.
Page 117: Charge Your Device
Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
Page 118 User Guide Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster.
Page 119 User Guide Settings Settings > About. In the Category drop-down list, tap Hardware. To view the percentage of remaining battery power, see the Battery section. Monitor the battery life, memory usage, CPU usage, and storage space on your device You can check how much battery time and power you have remaining, how much device memory is being used, and how much storage space is available.
Page 120 Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device...
Page 121: Close Apps
Settings > Network Connections. Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
Page 122: Device And Battery Disposal
Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace your non-removable battery.
Page 123: Connections
In the drop-down list at the top of the screen, tap Network. Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology.
Page 124 You have no mobile network coverage. Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. The number of solid waves indicates the strength of the Wi- Fi signal. If the signal is weak, your device might use more power to try to maintain the connection.
Page 125: Network Connections
Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Page 126: Vpn Connections
Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.
Page 127: Mobile Network
Mobile network A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can just leave your mobile network connection turned on.
Page 128: Switch Wireless Networks Manually
Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.
Page 129 Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps.
Page 130 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
Page 131 Connect to another device using Wi-Fi Direct The BlackBerry device you want to connect to must have the Wi-Fi Direct tab selected on the Wi-Fi screen. To connect to another type of Wi-Fi CERTIFIED Wi-Fi Direct-enabled smartphone, view the documentation for that device.
Page 132 If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your administrator has turned off this type of connection.
Page 133 • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
Page 134: Mobile Hotspot
On some mobile networks, services such as email and BBM might not be available while the Mobile Hotspot mode is turned After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.
Page 135 Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network.
Page 136: Bluetooth Connections
In the Connect using drop-down list, select USB or Bluetooth. Set the Internet Tethering switch to On. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection. Troubleshooting: Internet tethering I can't use Internet tethering •...
Page 137: Pair And Connect With A Bluetooth Enabled Device
Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device. On the home screen, swipe down from the top of the screen.
Page 138 Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use.
Page 139: Supported Bluetooth Profiles
Let your car kit use your device's network credentials In order to use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network credentials. On the home screen, swipe down from the top of the screen.
Page 140 This profile allows you to send files, such as pictures, contacts, or events, to a Bluetooth enabled device. Personal Area Networking - User/Network Access Point This profile allows you to use your BlackBerry device as a (PAN - U/NAP) modem when it's connected to a Bluetooth enabled computer.
Page 141 If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Page 142: Send A File Using Nfc
With NFC you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your BlackBerry device and other NFC-enabled devices. Depending on how many files you want to send, on your BlackBerry device do any of the following: •...
Page 143: Blackberry Keyboard And Typing
You can also set up or change your display, typing, keyboard, and voice input languages. Keyboard and typing at a glance There are several ways you can use the BlackBerry Keyboard to interact with your BlackBerry device. Use the At a Glance image to familiarize yourself with the keyboard capabilities.
Page 144: Home Screen Shortcuts
Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands on the home screen. You can use home screen shortcuts to make a call, send email or text messages, start a BBM chat, update your Facebook status, post a tweet or a LinkedIn update, find a location in the Maps app, play music, or add notes and tasks to BlackBerry Remember.
Page 145: Send A Text Message
Beneath Actions, tap the action that you want to perform. Add a note to BlackBerry Remember On the home screen, type note and the contents of your note. For example, you can type note pick up milk on the way home.
Page 146: Play Music
User Guide Settings Add a task to BlackBerry Remember On the home screen, type task and the contents of your task. For example, you can type task prepare for the meeting tomorrow. Beneath Actions, tap the action that you want to perform.
Page 147 Settings > Language and Input > Prediction and Correction > Word Substitution. Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: On the home screen, swipe down from the top of the screen.
Page 148: Type An Accented Character
Typing on the Keyboard Type an accented character On the BlackBerry Keyboard, press and hold the letter that you want to add the accent to. When accented characters appear above the Keyboard, tap the accented character that you want to type.
Page 149: Type Faster With Automated Assistance Settings
Touch and hold where you want to paste the text. Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress. A different tone is used for the...
Page 150: Selecting Word Suggestions That Appear While You Type
Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are displayed above the BlackBerry Keyboard.
Page 151: Language
Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
Page 152: Screen Display
User Guide Settings Settings > Language and Input. In the Language drop-down list, tap the language that you want to use. Change your typing language On the home screen, swipe down from the top of the screen. Settings > Language and Input. Tap Input Languages >...
Page 153: Accessibility
TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader. Customize your accessibility settings You can customize your BlackBerry device to help suit your needs. For example, you can magnify the screen, use your hearing aid with your device, and change the font size.
Page 154: Turn On Magnify Mode
Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out from the screen, even if you use an application that doesn't normally support zooming.
Page 155: Turn On Hearing Aid Mode
Magnify mode again to continue what you were doing. To temporarily turn off Magnify mode: • Using two fingers, swipe down from the top of the screen. To turn on Magnify mode again, repeat the above step Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model.
Page 156: Turn On Tty Support
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your device. To get an adapter accessory that BlackBerry has approved for use with your device, visit www.shopblackberry.com.
Page 157 Confirmation Message option in the screen reader settings. You can also quickly turn on the BlackBerry Screen Reader by triple-pressing the Power key. If you don't want to be able to turn on the BlackBerry Screen Reader in this way, you can turn off the Enable using triple tap option in the screen reader settings.
Page 158 In the drop-down list, tap None, Characters, Words, or Characters and Words. Turn on the Silent on Calls setting No one wants to be interrupted when on a phone call. The Silent on Calls setting prevents the BlackBerry Screen Reader from reading back information while you're on a call.
Page 159 The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader. Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the Screen Reader app as they are in all other apps.
Page 160 Gestures for the Quick Tasks mode With the Quick Tasks mode, you can change frequently changed settings and access additional BlackBerry Screen Reader features. When you enter Quick Tasks mode, you have 3 seconds to complete a task. If you don't complete a task, the device automatically exits the mode and vibrates briefly to notify you.
Page 161 (for example, Alpha, Bravo, and so on). Spelling can also be used with Rewind to spell the last ten spoken items. Gestures for the BlackBerry Calendar Task Gesture Move to the next day, week, or month Swipe to the right with three fingers.
Page 162: Media Cards And Storage
Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer.
Page 163 Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance...
Page 164: Supported Media Cards
Supported media cards Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported. To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You can use your device to format your media card.
Page 165 Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
Page 166 CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected.
Page 167: Blackberry Link Features On Your Device
Access files stored on your computer If you are running the latest version of BlackBerry 10 OS, you can use your BlackBerry device to view and delete music, pictures, videos, and documents on your computer. To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID.
Page 168 Settings Copy a file to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet. Touch and hold a file that's stored on your computer.
Page 169 User Guide Settings • If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the Use Mobile Network switch to On. • In the BlackBerry Link section, verify that the BlackBerry Link switch is set to On.
Page 170: Applications And Features
Then when you're using your BlackBerry device with one hand, it's easier to open those apps. On the home screen, touch and hold an app icon until all of the icons start to blink.
Page 171: Rename A Folder
Type the new name of the folder. Tap Rename. Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Delete a downloaded item from BlackBerry World On the BlackBerry World home screen, tap >...
Page 172: Calendar
Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings, appointments, tasks, alarms, and events in one place.
Page 173: View Your Events
Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.
Page 174: Find Email And Files Associated With An Event
Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document.
Page 175 Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting.
Page 176: Change Or Delete An Event
In the meeting reminder, tap Join Now. Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations.
Page 177 Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device.
Page 178 Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
Page 179 Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
Page 180 Check that the Sync Calendar switch is set to On. • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
Page 181: Contacts
Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos.
Page 182 Enter the information for the contact. For additional fields, tap If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your work space, at the top of the screen, tap Work. After you start adding the contact information, you can't save the contact in your personal space.
Page 183 Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
Page 184: Delete A Contact
Touch and hold a contact. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your micro SIM card.
Page 185: Rename A Contact Group
User Guide Applications and features Create a contact group in the Contacts app You can group contacts together so that you can easily send messages to everyone in the group, set up meetings, and share files. You can find your groups in the contact list or filter your contact list to show just your contact groups. In the Contacts app, tap In the Group Name field, type a name for the contact group.
Page 186: Add A Contact To Your Favorites
Tap a notification type, and make your changes. Tap Back. Tap Save. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. In the Contacts app, tap •...
Page 187: Share A Contact
User Guide Applications and features Filtering contacts There are different ways to change which contacts you see in your contact list. View contacts by account or type You can quickly filter your contact list, to see only specific contacts (for example, BBM or contact groups). In the Contacts app, tap Tap the type of contacts that you want to see.
Page 188: Clock
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
Page 189: Using The Stopwatch
User Guide Applications and features The Clock app is made up of four screens. On the Alarm Clock screen, you can turn your alarm on or off, set your alarm time, and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also use the stopwatch and set a timer from the Clock app.
Page 190: Setting The Alarm Clock
User Guide Applications and features Setting the alarm clock Set an alarm Set the Alarm switch to On. Touch and hold the dial outside of the clock face. Slide the dial around the clock face to your desired time. To save the alarm time, tap anywhere on the screen. Tip: The dial allows you to set the alarm for five-minute increments.
Page 191 Tap an alarm. Tap Alarm Tone. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days Do one of the following: • If you have one alarm set, tap •...
Page 192: Set The Timer
Tap Timer Tone. Tap a timer tone. Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music. World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world...
Page 193 When bedside mode is on, you are not notified or new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside mode.
Page 194: Change The Clock Face
User Guide Applications and features Change your bedside mode settings By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on. When in bedside mode, you can choose to hear only phone calls, or you can choose to turn off all wireless connections. In the Clock app, swipe down from the top of the screen.
Page 195: Blackberry World
Search for apps, games, music, or videos You can search the entire BlackBerry World storefront, or you can choose to search for a specific type of item. For example, you can choose to only search for games, apps, music, or videos.
Page 196: Clear Your Search History
Scan a QR code If you see a QR code, you can scan it to find a specific item in the BlackBerry World storefront. QR codes commonly appear on websites, posters, or other promotional materials.
Page 197 Once you start watching it, depending on the video, you have 24 to 48 hours to finish watching it before the rented video expires. You can only watch a rented video on the BlackBerry device that you downloaded it on.
Page 198: Change Your Payment Options
Tip: To edit your payment information, tap Tutorial: Setting up a credit card on a BlackBerry 10 device This tutorial provides you with the opportunity to see how to set up a credit card on a BlackBerry 10 device, and then practice doing so.
Page 199: Android Apps
Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.
Page 200: Maps And Gps
Find a place on a map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see how to get there.
Page 201 User Guide Applications and features Start turn-by-turn directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. In the Maps app, find a place by doing one of the following: • On the Map tab, search for an address or a place using the Search field. In the search results, tap a place.
Page 202 To turn off voice-guided directions, tap Avoid toll roads, highways, or ferries on your route You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. In the Maps app, swipe down from the top of the screen.
Page 203 Change any fields that require updating. Tap Save. View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. In the Maps app, on the My Places tab, tap Recents.
Page 204: About Location Services
Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
Page 205 Tap the Location-based Ads switch. Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. On the home screen, swipe down from the top of the screen.
Page 206: Compass At A Glance
About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down.
Page 207: Browser
I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to connect to satellites.
Page 208 Press Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen.
Page 209 Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. In the BlackBerry Browser, do one of the following: • To share the webpage that you're looking at, tap >...
Page 210 Change the background color in reader mode > Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. In the Browser, tap >...
Page 211 Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session.
Page 212: Delete A Bookmark
User Guide Applications and features Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. In the Browser, tap >...
Page 213 Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity.
Page 214 I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats,...
Page 215: The Smart Tags Application Explained
URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
Page 216 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
Page 217 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app.
Page 218: Search Your Device
Align the back of your BlackBerry device with an NFC tag. Search your device When you search your BlackBerry device from the home screen, your results are categorized by file type and application type. If you search from within an application, your results are limited to items within the application.
Page 219: File Manager
Tap the settings you want to change. Change your search settings. File Manager You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud.
Page 220: Managing Your Files
View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: Tap a device.
Page 221: Transferring Files
User Guide Applications and features Navigate to where you want to add a new folder. Note: You might not have pre-defined folders on a connected device. Search for an item in File Manager Enter all, or part, of the name of the item you are searching for. Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager.
Page 222 Save a file to your device When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a mobile or wireless network. If a file is not pinned, it is not available when you're offline. To pin or unpin a file to your device: Touch and hold a file that is stored in a cloud application.
Page 223 User Guide Applications and features Synchronize a file with the cloud If you have edited a pinned file while offline, you can use the Sync Now option when you reconnect to a wireless network to ensure that the file is synchronized with the cloud before other files are synchronized. To force the synchronization of a file: Touch and hold a file.
Page 224: Calculator
To preview the contents of a zip file, tap the file. Calculator The calculator on your BlackBerry device combines a scientific and standard calculator into one. You can also use the calculator to convert a unit of measurement, calculate a tip, and see previous calculations.
Page 225: Blackberry Virtual Expert
Enter the value that you want to convert. Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device. On the calculator screen, swipe left or right on the keypad.
Page 226 If the BlackBerry Virtual Expert app indicates a problem with your device, do the following: • If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink...
Page 227: Productivity And Work
BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device.
Page 228 On the home screen, swipe down from the top of the screen. Settings > BlackBerry Balance > Change Password. To unlock your work space and BlackBerry device using the same password, set the Use as my device password switch to On.
Page 229 Your administrator must set up BlackBerry Balance and associate your work account with BlackBerry Enterprise Service 10. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.
Page 230 User Guide Productivity and work Description Apps Depending on the rules set by your administrator, you might • BlackBerry World have access to work contacts in the Phone, BBM, and text • Calculator messaging apps. • Camera • Clock •...
Page 231 If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that personal data is deleted from your device when your administrator deletes your work space.
Page 232: Remember
Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders, and your flagged messages are synced in the Flagged Messages folder.
Page 233: Add An Entry To The Remember App
Add a due date and reminder time to an entry When you add a due date to an entry in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your entry.
Page 234: Send Something To The Remember App
Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. In an app, touch and hold the item that you want to send to the Remember app.
Page 235 Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non- work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
Page 236 Change the default view in the Remember app You can customize the default view so that when you open BlackBerry Remember, you see what's important to you. In a folder or on the Remember folder screen, swipe down from the top of the screen.
Page 237: Documents To Go
You might not be able to share certain items into folders that are synced with a work account. I can't open a folder in the Remember app If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your folders and entries.
Page 238: Blackberry World For Work
BlackBerry World for Work is located in the work space on your BlackBerry device. The apps and games that you download from BlackBerry World for Work can be used only in your work space. You can buy apps from BlackBerry World for Work using the same payment method that you selected in the BlackBerry World storefront.
Page 239: Blackberry Work Drives
For more information on BlackBerry Travel, see the BlackBerry Travel User Guide. BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect to your organization's shared network drive with your BlackBerry 10 device. BlackBerry Work Drives User Guide Salesforce Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues.
Page 240: Security And Backup
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.
Page 241 Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't disable notifications for incoming calls or messages. Press the Power/Lock key on the top of your device.
Page 242 Tap Settings > Security and Privacy > Device Password > Lock Device After. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 243 Change or remove your device password CAUTION: If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is to delete all of your data by completing a security wipe. On the home screen, swipe down from the top of the screen.
Page 244: Backing Up Your Device Data
Backing up your device data Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, messages, organizer data, media files, and more. For more information about BlackBerry...
Page 245: Password Keeper
BlackBerry 10 device. If you saved the password data to a...
Page 246 If you haven't saved your backup data to a media card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
Page 247 User Guide Security and backup Use a password or username from Password Keeper You can copy a password or username and paste it into your login information on a website. In Password Keeper, select a password or username to copy. Tap Copy Password or Copy Username.
Page 248 User Guide Security and backup Tap Generate a Password. Note: If password copying is turned off, you must type the generated password (letters, numbers, and symbols) when you want to use it. Search in Password Keeper In the Password Keeper application, tap Type the title, username, website name, or notes you are searching for.
Page 249 User Guide Security and backup In Password Keeper, touch and hold a record. Change or remove the existing information, and tap Save. Add a password record to your favorites You can list a record as a favorite. Favorites appear at the top of your records list in Password Keeper. In Password Keeper, touch and hold a record.
Page 250: Security Settings
Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device.
Page 251: Using Parental Controls
Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app.
Page 252 10. Follow the instructions on the screen. About smart cards You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card certificates to send S/MIME-protected messages. Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card.
Page 253: Import A Certificate From A Smart Card
Follow the instructions on the screen. Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.
Page 254: Legal Notice
(collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services.
Page 255 Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
Page 256 Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

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