Toshiba B-EP2DL Series Maintenance Manual page 30

3. TROUBLESHOOTING
Problems
The printer does not print
labels one by one in the
strip mode or specified
number of labels in the
batch mode.
A cover open error occurs
after closing the media
cover.
The printer does not print
by radio communication.
Poor print quality
The print start position is
not detected.
The power switch does
not perform.
Print tone is uneven.
A print error occurs in the
feed direction.
Cause
1. The sensors are not adjusted
properly.
2. The sensors are not installed
properly.
3. The sensors are dirty.
4. The sensors are disconnected
from the CPU PC board ass'y.
1. Either side of the media cover is
unlocked.
2. The media cover switch failure
1. Interface PC board ass'y failure
2. CPU PC board ass'y failure
3. Interface PC board ass'y is
disconnected from the CPU PC
board ass'y.
4. The FPC cable for the interface PC
board is broken.
1. The print head is dirty.
2. Unspecified media is used.
1. The sensor is not adjusted
properly.
2. The sensor is not installed
properly.
3. The sensor or the sensor filter is
dirty.
4. The sensor is disconnected from
the CPU PC board ass'y.
1. Power switch failure or CPU PC
board ass'y
failure
1. The print head is dirty.
2. The print head failure
3. The platen failure
1. Failure in the motor idler gear,
platen idler gear, idler gear, or
platen gear
2. Print head failure
3. Platen failure
1. Re-adjust the sensors.
2. Re-install the sensors.
3. Clean the sensors.
4. Connect the sensors to the CPU PC
board ass'y.
1. Close the media cover until both sides
of the cover click in position.
2. Replace the media cover switch.
1. Replace the interface PC board ass'y.
2. Replace the CPU PC board ass'y.
3. Connect the interface PC board ass'y
with the CPU PC board ass'y
completely.
4. Replace the FPC cable for the
interface PC board.
1. Clean the print head.
2. Change the media to the specified
one.
1. Re-adjust the sensor.
2. Re-install the sensor.
3. Clean the sensor and sensor filter.
4. Connect the sensor to the CPU PC
board ass'y completely.
1. Replace the power switch or the CPU
PC board ass'y.
1. Clean the print head.
2 Replace the print head ass'y.
3. Replace the platen.
1. Replace the motor idler gear, platen
idler gear, idler gear, or platen gear.
2. Replace the print head ass'y.
3. Replace the platen.
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EO18-33024
3. TROUBLESHOOTING
Solution