To avoid unnecessary service calls, please check the "Using Your Outdoor Side Burner" and "Cleaning" sections.
It may save you the cost of a service call. If you still need help, follow the instructions below.
If you need assistance or service in U.S.A.
Call the KitchenAid Customer Experience Center toll-free at 1-800-235-0665.
Our consultants are available to assist you. When calling, please know the purchase date, and the complete model and serial
number of your appliance. This information will help us better respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances
• Installation information
• Use and maintenance procedures
• Accessory and repair parts sales
• Specialized customer as sis tance (Spanish speaking, hearing impaired, limited vision, etc.)
• Referrals to local dealers, service companies, and repair parts distributors
KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the
To locate the designated KitchenAid service company in your area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we rec om mend that you only use factory-authorized parts. These parts will fit right and work
right, because they are made to the same exacting spec i fi ca tions used to build every new KitchenAid appliance.
To locate factory-authorized parts in your area, call 1-800-422-1230 for your nearest authorized service center, or KitchenAid Factory
Service at 1-800-442-1111.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Experience Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Requesting Assistance or Service