Troubleshooting - Samsung SmartCam SNH-1010N User Manual

Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Problem
-
Move to "Log-in page -> Find ID/PW", and enter the registered
e-mail address to which we will send you the user ID and/or a
I forgot my user new password.
ID/password. It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password
provided.
-
If you encounter a frequent turnoff of the wireless Internet LED,
this may be caused by an improper place for the wireless Internet
I failed to connect
network. Come closer to the AP and try again.
wirelessly with
-
the camera.
If the wireless network is unstable, you can still make connection
via the cable network.
- Check if the entered serial number matches with the label on the
bottom of the camera.
- Please re-enter the valid private key and try again.
After logged in, I
- If the problem persists, reset the camera to the factory default and
failed to register
start all over again.
the camera.
(To reset the camera to the factory default, press and hold the
Privacy button on the side of the camera. The camera will reboot
when the factory reset is completed.)
-
Check if the front LED on the camera turns on.
-
If the wireless LAN LED turns off, follow the applicable instructions
The camera is
to make the wireless LAN connection using WPS.
registered, but
-
If the problem persists even if the wireless LAN LED turns off,
is not ready
move the camera near the wireless AP and try again.
for network
-
If you use the cable LAN network, the wireless LAN LED should
connection.
turn off. If the cable LAN is connected, the product will be
connected to the server automatically by the AP.
0 · English
Action
Problem
-
Move to Setup  Video  Motion/Audio and adjust the sensitivity
as necessary.
-
From the Notification settings page on the bottom of the live
screen, configure the YouTube notification settings. (See page 21
of the manual)
The camera video
-
is not uploaded to
Youtube has different service policies according to the country.
Youtube.
The policy for your country may prohibit uploading to Youtube.
Please first check the Youtube policy for your country.
-
According to the Youtube policy, it may limit the uploading size.
Check the allowable free space of your Youtube account, and if
insufficient, delete the exiting video clips or increase the upper limit.
-
Move to Setup  Video  Motion/Audio and adjust the sensitivity
as necessary.
-
From the Notification settings page on the bottom of the live
screen, configure the Picasa notification settings. (See page 21
The capture
of the manual)
images in the
-
camera will not
Picasa has different service policies according to the country. The
be uploaded to
policy for your country may prohibit uploading to Picasa. Please
Picasa.
first check the Picasa policy for your country.
-
According to the Picasa policy, it may limit the uploading size.
Check the allowable free space of your Picasa account, and if
insufficient, delete the exiting images or increase the upper limit.
-
Move to Setup  Video  Motion/Audio and adjust the sensitivity
Notification from
as necessary.
the camera is not
-
From the Notification settings page on the bottom of the live
transferred to
screen, configure the Twitter notification settings. (See page 22
Twitter.
of the manual)
Action