Appendix; Troubleshooting - Panasonic KV-S1026C Operating Manual

Appendix

Troubleshooting

If a problem occurs while the unit is being used, check the following items and check the unit status with User
Utility. If the unit still malfunctions, turn it OFF, unplug the power cord from the AC outlet, and call for service.
Symptom
The LED (Green) does not
light when the power is turned
on.
The computer does not
recognize the unit.
The unit is not functioning
correctly.
Scan speed is slow.
The drivers or software
cannot be installed.
The document has been
loaded on the feed tray, but
the unit does not start
scanning.
58 Operating Manual
Possible Cause
The power cord is not plugged in.
Problem with the AC adaptor.
The unit is not connected to the
computer correctly.
The software is not installed correctly.
The unit is connected via USB hub,
and the USB hub is not functioning
properly.
There is a problem with the USB
cable.
The power of the unit is turned OFF
because no operation was performed
for a certain period of time.
The unit is connected over a USB
1.1 connection.
Administrator privileges are required
to install the software.
The document is not loaded properly.
The sensor cannot detect the
document as the edge of the
document is curled.
Remedy
Insert the power plug firmly.
Unplug the power cord from the AC
outlet, and call for service.
Connect the USB cable correctly.
Uninstall the software from the
computer, and then install the
software again. (page 23)
Do not connect via the USB hub.
Connect the unit to the computer
directly.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
Press the power button to turn ON the
unit's power.
Connect over USB 2.0.
Log in to Windows with an account
that has administrator privileges, and
try installing the software again.
Load the document correctly.
(page 33)
Flatten the document (page 31) and
load it again (page 35).