Troubleshooting; Contacting Technical Service Support; Technical Information - Delphi NA10000-11B1 - Mobile Navigation - GPS Receiver User Manual

SECTION 13: TROUBLESHOOTING
Your Delphi Mobile Navigation unit is designed and built to
provide you with trouble-free performance. If it does not
appear to be functioning properly, please follow these
troubleshooting guidelines.
No GPS fix:
1. Check the satellite icon in the lower left corner of the
map view screen. The satellite icon is red if you have
no GPS fix. If the satellite icon is green, then the unit
has a satisfactory GPS fix. For more information on the
GPS status, refer to the "Using the GPS Status
Information" section, beginning on page 32.
2. Make sure the antenna on the unit is pointed outward
and upward, providing a clear view of the sky.
3. Ensure that the vehicle does not have a heat-reflecting
or heated windshield. These cut out GPS signals. An
external antenna can be purchased from your retailer
to help ensure adequate GPS signal reception.
4. The first time you use the unit, it may take several
minutes to get the first GPS fix. The unit self-calibrates
and locates the satellites. The information it discovers
this time is stored in memory so from that point on, it
should take less than 2 minutes to get a fix. If you
travel overseas, the unit can take up to 10 minutes to
acquire a first fix.
GPS randomly loses its fix:
• Many factors can affect GPS reception. It is best to
be outdoors with a clear view of the sky.
• The GPS receiver continues to search for a signal
and automatically recalculates the route once the
reception is restored.
Delphi Mobile Navigation desktop will not accept any
more maps:
It is likely that you have used up the unit's 64 megabytes
of internal memory. To store additional maps, either
delete maps that you no longer use or purchase an MMC
or SD memory card. These cards are available from your
retailer in a number of memory capacities. The recom-
mended memory capacity is 128 or 256 megabytes.
No audible destination instructions:
Check the volume. Hold down
the unit.
Note: If you give the button a quick press, it will repeat the next
instruction.
Driver Protection screen comes on when a passenger
will be programming the unit during the drive:
From the main menu, select "Settings," then "User."
Delete the check in the "Driver Protection" box.
Intel and XScale are trademarks of Intel Corporation.
NAVTECH is a trademark of Navigation Technologies.
37
on the right side of
Unit does not start:
Check that you have followed the instructions in the
"Installing Software and New Maps" section, beginning
on page 6. If necessary, reinstall the software following
these steps. If your unit still does not work, take the unit
to your retailer.

Contacting technical service support

For additional information in solving problems with
your Delphi Mobile Navigation unit, contact Delphi at
1.877.667.8700 Monday—Friday, 8:00 am—4:30 pm
Eastern Standard Time, or visit www.delphi.com.

Technical information

Dimensions
Mobile Navigation ......................6.38" x 1.46" x 2.95"
(162 mm x 37 mm x 75 mm)
Weight
Mobile Navigation ............................12.35 oz. (350 g)
Specifications
Screen size ............................3.8" diagonal (96.5 mm)
Screen resolution ......................................320 x 240
Number of colors ................................................256
Microprocessor ......................Intel
Onboard storage memory (for map data) ............64 MB
GPS accuracy ..................................16.5' (5 m), 95%
Time to GPS fix (cold start) ................................2 min
Time to GPS fix (hot start) ................................15 sec
Map data................NAVTECH
Case ................................................Magnesium alloy
® XScale TM 200 MHz
® , complete U.S. database