Problem Solver - GE 164D2966P161-1 Use And Care Manual

PROBLEM
SURFACE UNITS WILL NOT
MAINTAIN A ROLLING
BOIL OR FRYING RATE
IS NOT FAST ENOUGH
COOKTOP FEELS HOT
FOODS COOK SLOWLY
SURFACE UNITS DO
NOT WORK PROPERLY
TINY SCRATCHES
(may appear as cracks)
OR ABRASIONS ON
RADIANT COOKTOP
GLASS SURFACE
METAL MARKINGS
(may appear as scratches)
DARK STREAKS OR SPECKS
AREAS OF
DISCOLORATION
ON COOKTOP
HOT SUGAR MIXTURES/
PLASTIC MELTED TO
THE SURFACE
FREQUENT CYCLING
OFF AND ON OF RADIANT
SURFACE UNITS
CONTROL KNOB
WILL NOT TURN
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14
QUESTIONS?
USE THIS PROBLEM SOLVER
POSSIBLE CAUSE
• You must use pans which are absolutely flat. If light can be seen between the
pan bottom and a straight edge, the surface units will not transfer heat properly.
• Pan bottoms should closely match the diameter of the surface unit selected.
• The glass cooktop surfaces may seem hotter than you are used to.
This is normal. Make sure flat-bottomed pans are used.
• Improper cookware being used. Pan bottoms should be flat, fairly heavy weight
and the same diameter as the surface unit selected.
• Difficulty may be in the main distribution panel of your house, caused by a
blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the main fuse or
the main circuit breaker, depending on the nature of the power supply. If a
circuit breaker is involved, reset it. If the control box uses fuses, the cooktop
fuse (a cartridge-type) should be changed, BUT ONLY BY SOMEONE
FAMILIAR WITH ELECTRICAL CIRCUITS. If after performing one of these
procedures, the fuse blows or circuit breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
• Cooktop surface unit controls are not properly set, or the wrong control knob
is set for the surface unit you are using.
• Incorrect cleaning methods have been used, cookware with rough bottoms
have been used, or coarse particles (salt or sand) were between the cookware
and the surface of the cooktop. Use recommended cleaning procedures, be sure
cookware bottoms and cookware are clean before use, and use cookware with
smooth bottoms. Tiny scratches are not removable but will become less visible
in time as a result of cleaning.
• Do not slide aluminum cookware across the surface. Use recommended
cleaning procedure to remove marks.
• Incorrect cleaning materials have been used, encrusted boilovers or grease spatters
remain on the surface. Use a razor scraper and recommended cleaning procedure.
• Use a razor scraper and recommended cleaning procedure.
• Marks from aluminum and copper pans as well as mineral deposits from water
or food can be removed with the cleaning cream.
• See the Glass Cooktop Cleaning section.
• Incorrect cookware used. Use only flat cookware to minimize cycling.
• When the knob is at the OFF position, it must be pushed in before it can be
turned. When the knob is at any other position, it can be turned without being
pushed in.