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GE JP3030*J series Technical Service Manual

2015 electric radiant and induction cooktops
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GE Appliances
Technical Service Guide
November 2015
2015 Electric Radiant and Induction
Cooktops
30" Radiant
Cooktops
JP3030_J
JP3530_J
JP5030_J
PP7030_J
PP9030_J
CP9530_J
ZEU30R_J
GE Appliances
General Electric Company
Louisville, Kentucky 40225
36" Radiant
Cooktops
JP3536_J
JP5036_J
PP7036_J
PP9036_J
CP9536_J
ZEU36R_J
30" Induction
Cooktops
PHP9030_J
CHP9530_J
ZHU30R_J
36" Induction
Cooktops
PHP9036_J
CHP9536_J
ZHU36R_J
31-9247

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  Summary of Contents for GE JP3030*J series

  • Page 1 GE Appliances Technical Service Guide November 2015 2015 Electric Radiant and Induction Cooktops 30” Induction 36” Induction 30” Radiant 36” Radiant Cooktops Cooktops Cooktops Cooktops JP3030_J JP3536_J PHP9030_J PHP9036_J JP5036_J CHP9530_J CHP9536_J JP3530_J ZHU30R_J ZHU36R_J JP5030_J PP7036_J PP7030_J PP9036_J PP9030_J...
  • Page 2 If grounding wires, screws, straps, clips, nuts, or washers used to complete a path to ground are removed for service, they must be returned to their original position and properly fastened. GE Appliances Technical Service Guide Copyright © 2015 All rights reserved. This service guide may not be reproduced in whole or in part in any form without written permission from the General Electric Company.
  • Page 3: Table Of Contents

    Table of Contents Safety Requirements ..................................4 Introduction ....................................... 5 Nomenclature ....................................7 Electronic Control Radiant Cooktop Features ........................8 Electronic Control Radiant Component Access ........................ 9 Wiring Diagram - Electronic Control ..........................12 Schematic - Electronic Control ............................13 Troubleshooting Electronic Control Cooktop Elements ....................
  • Page 4: Safety Requirements

    Safety Requirements GE Factory Service Employees are required to use safety glasses with side shields, safety gloves and steel toe shoes for all repairs. Electrically Rated Glove and Steel Toed Work Boot Dyneema®Cut Resistant Dyneema® Cut Resistant Glove Glove Keeper...
  • Page 5: Introduction

    Introduction The 2015 Electric Cooktops have been totally redesigned. For service, this means the complete removal of the cooktop from its installation for repairs. New Consumer Features (on some models): • Backlit knobs • Multiple timers • Sync burners control two 7 inch elements simultaneously to evenly heat large cookware or griddles •...
  • Page 6 Introduction (continued) Electronic controls have two types of keypads. The “Slew” control has (+) and (-) pads with a single digit display for each element. “Slew” Control View The “Horseshoe” control has (+) and (-) pads with a sweeping display for each element. “Horseshoe”...
  • Page 7: Nomenclature

    Nomenclature P G B 9 5 0 S E J 1 S S Product Color Brand SS - Stainless A - GE Artistry™ Series** ES - Slate P - GE Profile Series** G - Gas SA - Silver C - GE Café Series...
  • Page 8: Electronic Control Radiant Cooktop Features

    Electronic Control Radiant Cooktop Features PP9030 Details Shown: • Five radiant cooking elements • Glide touch controls “Horseshoe” • 9”/6” Power Boil 3100 watt element • 8”/5” Dual 2200 watt element • Sync Burners • Controls two 7” elements simultaneously to evenly heat large cookware or griddle •...
  • Page 9: Electronic Control Radiant Component Access

    Electronic Control Radiant Component Access 1. Disconnect power to the cooktop. 2. Carefully remove the cooktop from the installation, and lay the glass side down on a protected surface. To Access the Power Supply Board 1. Remove four 1/4 in. hex head screws from the power supply cover. –...
  • Page 10 To Access the Display Board 1. Disconnect the harness connectors. 2. Remove six 1/4 in. hex head screws and separate the board from the cooktop. 3. The display board has a small connector that mates with the board mounted to the glass. The board can be removed without removing the complete cooktop bottom by accessing, as shown on the previous page.
  • Page 11 To Access the Relay Board Relay Board – 11 –...
  • Page 12: Wiring Diagram - Electronic Control

    Wiring Diagram - Electronic Control – 12 –...
  • Page 13: Schematic - Electronic Control

    Schematic - Electronic Control – 13 –...
  • Page 14: Troubleshooting Electronic Control Cooktop Elements

    Troubleshooting Electronic Control Cooktop Elements To check an element from the relay board, follow this example for the center element. 1. Disconnect power to the cooktop. 2. Carefully remove the cooktop from the installation and lay the glass side down on a protected surface. 4.
  • Page 15: Service Notes: Electronic Control Cooktop

    Service Notes: Electronic Control Cooktop Hot surface indicators are part of the display board. The indicators get a signal from the main control board. On these models, if the touch board needs to be replaced, the glass cooktop must be replaced. The touch board and glass cooktop are a single assembly.
  • Page 16: Accessing Electronic Control Cooktop Elements

    Accessing Electronic Control Cooktop Elements 1. Disconnect power to the cooktop. 10. Remove the insulation. 2. Carefully remove the cooktop from the installation and lay the glass side down on a protected surface. 3. Remove the T20 screws from the perimeter. 4.
  • Page 17 13. Large elements also have a bracket that secures with one 1/4 in. screw. – 17 –...
  • Page 18: Service Mode For Electronic Control Cooktop

    Service Mode for Electronic Control Cooktop Service Mode Service Mode can be entered by the following steps: 1. Press and hold the front right burner ON/OFF key for 7 seconds until the tone is heard and "1" appears on the timer. 2.
  • Page 19 Fault Codes for Electronic Control Cooktop FAULT CODES User Interface Fault Code Issue Description Possible Fixes UL "On" Indicator Light/LED failure Replace Display Board (under Touch Board) User Interface (UI) Button Matrix Replace Touch Board Error User Interface (UI) Microprocessor Replace Display Board (under Error Touch Board)
  • Page 20 Service Replacement UI's must be set up with the appropriate model number code to function correctly. 1. After replacing the control, power up the unit. 2. Upon power up, the UI will display the letters SEt after a few seconds. (On the GE UI units, all the LED's SEt appears on display.) 3.
  • Page 21: Induction Cooktop Features

    Induction Cooktop Features ZHU30 Details Shown: • Four induction cooking elements • 11” 3700 watt element • Slide touch controls • Sync Burners • Controls two 7” elements simultaneously to evenly heat large cookware or griddle • Stainless Steel Clad Aluminum Griddle •...
  • Page 22 How Induction Cooking Works Induction cooking uses high frequency (20-50 k hz) magnetic energy to heat a ferrous metal pan when created by the induction coil is applied to only the it is placed over the induction coil. The induction bottom of the pan.
  • Page 23: Normal Operating Sounds

    Normal Operating Sounds Cooking Noise Cookware "Noise" of cookware. Heavier pans such as enameled cast iron produce less noise than a lighter weight multi- ply stainless steel pan. The size of the pan, and the amount of contents can also contribute to the sound level.
  • Page 24: Php Model Features

    PHP Model Features User Interface "SLEW" Control 30” wide cooktop User Interface Controls 1. Cooking Element(s) 3. Sync Burners 5. Lock 7. Display 8. Start Timer – 24 –...
  • Page 25: Zhu Model Features

    ZHU Model Features User Interface "HORSESHOE" Control ZHU36 – 36” Induction Cooktop” 1. Cooking Element(s) 2. Power Level Arc 3. Sync Burners 5. Lock 6. Timer Select 7. Display – 25 –...
  • Page 26 Power Sharing A 36 inch cooktop has three cooking zones, and a 30 inch cooktop has two cooking zones. If two elements in the same zone are in use, and at least one element is at the maximum power level (Hi), the Hi setting will operate at a reduced power level.
  • Page 27 Operating The Cooking Elements Turn Burner(s) On: Touch and hold the touch the pad. for about half a second. A chime can be heard with each touch to any pad. The power level can be selected in any of the following ways: Gray Arc Swipe Area Lights...
  • Page 28 Custom Settings Allows consumer to adjust sound, light levels and lock functions. 1. Press and hold the pad for 3 seconds, then immediately press and hold the Timer Select pad for 3 seconds to enter Custom Settings. Those two pads must be pressed within 30 seconds.
  • Page 29 Using the Griddle CAUTION: Burn Hazard • Griddle surfaces may be hot enough to cause burns during and after use. Place and remove the griddle Failure to do so can result in burns. • Place and remove the griddle only when the griddle is cool and all surface burners are turned OFF. cooking oil onto the cooking surface.
  • Page 30: 30" Induction Component View

    30” Induction Component View Maintop Glass ASM Board ASM Display Element Induction - 4X Plate Aluminum Insulation Induction Cover Heat Sink Blower Centrifugal 12V Gasket Fan Board Generator ASM* Board Generator ASM* Left Right Board Filter* Shield EMI Control assembly with boards Gasket Bottom Enclosure Fan...
  • Page 31: 36" Induction Component View

    36” Induction Component View Maintop Glass ASM Board ASM Display Element Induction - 5X Plate Aluminum Insulation Induction Cover Heat Sink Left Cover Heat Sink Blower Centrifugal 12V Right Left Blower Centrifugal 12V Right Gasket Fan Left Gasket Fan Right Board Generator ASM*- 2X Left Shield EMI...
  • Page 32: Induction Component Access

    Induction Component Access 1. Disconnect power to the cooktop. 8. Set the induction module back into the bottom cover. 2. Carefully remove the cooktop from the installation and lay glass side down on a protected surface. 3. Remove T20 screws from the perimeter. 4.
  • Page 33 To Access the Induction Module Remove ten 1/4 in. hex head screws from the Remove two 1/4 in. hex head screws from each induction element. Slightly rotate the elements from under the tabs. When reinstalling the elements, note the location of the notch and locating tab. The induction cooling fan motor must be transferred to the new module.
  • Page 34: Service Notes: Induction Cooktop

    Service Notes: Induction Cooktop If a fault code indicates a problem with the Display board on CHP, ZEU, PP or ZHU models, the display board contains the main processor and can be replaced separately from the glass cooktop. If a fault code indicates a problem with the Display board on PHP or JP models, the processor is part of the board mounted to the glass cooktop and the cooktop will have to be replaced.
  • Page 35 SEt – SETTING UP SERVICE REPLACEMENT CONTROLS Service Replacement UI's must be set up with the appropriate model number to function correctly. 1. After replacing the control, power up the cooktop. 2. Upon power up, the UI will display the letters “SEt” after a few seconds. 3.
  • Page 36: Fault Codes

    Fault Codes Fault Code Description Possible Fixes / Service Checks Model number not programmed into UI Program model number via service tools. F10~F11 Problem with LED’s on user interface Check Power. Replace UI Board. Cannot communicate with induction module Check wires connecting UI to induction that powers left coils Tray.
  • Page 37: Wiring Diagram

    Wiring Diagram LR THERMISTOR RR THERMISTOR RF THERMISTOR LF THERMISTOR 229C6361G002 (1.25) 1BK BOARD ID 229C6361G001 (1.25) 2BK BOARD ID (1.25) 3BK BOARD ID (2.00) 1BK BOARD ID GEN BOARD RT BOARD ID J502 GEN BOARD LT J502 FILTER BOARD DISPLAY BOARD –...
  • Page 38 Controls two 7” elements simultaneously to evenly heat large cookware or griddle • Stainless Steel Clad Aluminum Griddle • Sync Burners • Keep Warm Setting • Keeps food warm with GE’s lowest heat setting • Control Lock capability • Protects against unintended activation • Blue LED backlit knobs •...
  • Page 39: Radiant Element Access

    1. Remove power to the cooktop. 2. To access the LED power supply or Sync Burner relays, remove 1/4 in. hex head screws from the 2. Carefully remove the cooktop from the cover. installation and lay glass side down on protected surface.
  • Page 40 2. Disconnect two multi-pin connectors and two L1 8. Remove insulation cover. and two L2 wire connectors. 9. Spring clips secure elements onto the maintop 3. Remove the perimeter screws. glass and frame assembly. 4. Raise the bottom cover and slide the connectors through the rubber grommet on the cover.
  • Page 41 LED Display 3. The LED Boards and housing assembly clip over the switch plate, and also support the neon 1. Remove four 1/4 in. hex head screws from the indicators. switch bracket. 4. To remove the LED assembly, each neon NOTE: The cooktop is resting on the shafts of the indicator has to be released with a small switches.
  • Page 42 – 42 –...
  • Page 43 Wiring Diagram – 43 –...
  • Page 44: Accessories

    Accessories Parts Griddle JXGRIDL1 Sous Vide Kit JXSOUSV1 Stainless Steel Cleaner and Polisher PM10X311 – 44 –...
  • Page 45: Index

    Index Service Notes 14, 33 Sous Vide 4, 43 Accessories 43 Sync Burners 7, 20, 23, 24, 37 Cooktop Lockout 25 User Interface 18, 19, 23, 24, 35 Custom Settings 7, 25, 27 Warranty 45 Display Board 9, 18 Wiring Diagram 11, 36, 42 Wiring Diagram - Electronic Control 11 Electronic Control Radiant 7, 8 Fault Codes 18...
  • Page 46: Warranty

    This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip change or you may be required to bring the product to an Authorized GE Service location for service.