Safety Requirements GE Factory Service Employees are required to use safety glasses with side shields, safety gloves and steel toe shoes for all repairs. Electrically Rated Glove and Steel Toed Work Boot Dyneema®Cut Resistant Dyneema® Cut Resistant Glove Glove Keeper...
Introduction The 2015 Electric Cooktops have been totally redesigned. For service, this means the complete removal of the cooktop from its installation for repairs. New Consumer Features (on some models): • Backlit knobs • Multiple timers • Sync burners control two 7 inch elements simultaneously to evenly heat large cookware or griddles •...
Introduction (continued) Electronic controls have two types of keypads. The “Slew” control has (+) and (-) pads with a single digit display for each element. “Slew” Control View The “Horseshoe” control has (+) and (-) pads with a sweeping display for each element. “Horseshoe”...
Electronic Control Radiant Cooktop Features PP9030 Details Shown: • Five radiant cooking elements • Glide touch controls “Horseshoe” • 9”/6” Power Boil 3100 watt element • 8”/5” Dual 2200 watt element • Sync Burners • Controls two 7” elements simultaneously to evenly heat large cookware or griddle •...
Electronic Control Radiant Component Access 1. Disconnect power to the cooktop. 2. Carefully remove the cooktop from the installation, and lay the glass side down on a protected surface. To Access the Power Supply Board 1. Remove four 1/4 in. hex head screws from the power supply cover. –...
To Access the Display Board 1. Disconnect the harness connectors. 2. Remove six 1/4 in. hex head screws and separate the board from the cooktop. 3. The display board has a small connector that mates with the board mounted to the glass. The board can be removed without removing the complete cooktop bottom by accessing, as shown on the previous page.
To Access the Relay Board Relay Board – 11 –...
Troubleshooting Electronic Control Cooktop Elements To check an element from the relay board, follow this example for the center element. 1. Disconnect power to the cooktop. 2. Carefully remove the cooktop from the installation and lay the glass side down on a protected surface. 4.
Service Notes: Electronic Control Cooktop Hot surface indicators are part of the display board. The indicators get a signal from the main control board. On these models, if the touch board needs to be replaced, the glass cooktop must be replaced. The touch board and glass cooktop are a single assembly.
Accessing Electronic Control Cooktop Elements 1. Disconnect power to the cooktop. 10. Remove the insulation. 2. Carefully remove the cooktop from the installation and lay the glass side down on a protected surface. 3. Remove the T20 screws from the perimeter. 4.
13. Large elements also have a bracket that secures with one 1/4 in. screw. – 17 –...
Service Mode for Electronic Control Cooktop Service Mode Service Mode can be entered by the following steps: 1. Press and hold the front right burner ON/OFF key for 7 seconds until the tone is heard and "1" appears on the timer. 2.
Fault Codes for Electronic Control Cooktop FAULT CODES User Interface Fault Code Issue Description Possible Fixes UL "On" Indicator Light/LED failure Replace Display Board (under Touch Board) User Interface (UI) Button Matrix Replace Touch Board Error User Interface (UI) Microprocessor Replace Display Board (under Error Touch Board)
Service Replacement UI's must be set up with the appropriate model number code to function correctly. 1. After replacing the control, power up the unit. 2. Upon power up, the UI will display the letters SEt after a few seconds. (On the GE UI units, all the LED's SEt appears on display.) 3.
Induction Cooktop Features ZHU30 Details Shown: • Four induction cooking elements • 11” 3700 watt element • Slide touch controls • Sync Burners • Controls two 7” elements simultaneously to evenly heat large cookware or griddle • Stainless Steel Clad Aluminum Griddle •...
How Induction Cooking Works Induction cooking uses high frequency (20-50 k hz) magnetic energy to heat a ferrous metal pan when created by the induction coil is applied to only the it is placed over the induction coil. The induction bottom of the pan.
Normal Operating Sounds Cooking Noise Cookware "Noise" of cookware. Heavier pans such as enameled cast iron produce less noise than a lighter weight multi- ply stainless steel pan. The size of the pan, and the amount of contents can also contribute to the sound level.
ZHU Model Features User Interface "HORSESHOE" Control ZHU36 – 36” Induction Cooktop” 1. Cooking Element(s) 2. Power Level Arc 3. Sync Burners 5. Lock 6. Timer Select 7. Display – 25 –...
Power Sharing A 36 inch cooktop has three cooking zones, and a 30 inch cooktop has two cooking zones. If two elements in the same zone are in use, and at least one element is at the maximum power level (Hi), the Hi setting will operate at a reduced power level.
Operating The Cooking Elements Turn Burner(s) On: Touch and hold the touch the pad. for about half a second. A chime can be heard with each touch to any pad. The power level can be selected in any of the following ways: Gray Arc Swipe Area Lights...
Custom Settings Allows consumer to adjust sound, light levels and lock functions. 1. Press and hold the pad for 3 seconds, then immediately press and hold the Timer Select pad for 3 seconds to enter Custom Settings. Those two pads must be pressed within 30 seconds.
Using the Griddle CAUTION: Burn Hazard • Griddle surfaces may be hot enough to cause burns during and after use. Place and remove the griddle Failure to do so can result in burns. • Place and remove the griddle only when the griddle is cool and all surface burners are turned OFF. cooking oil onto the cooking surface.
36” Induction Component View Maintop Glass ASM Board ASM Display Element Induction - 5X Plate Aluminum Insulation Induction Cover Heat Sink Left Cover Heat Sink Blower Centrifugal 12V Right Left Blower Centrifugal 12V Right Gasket Fan Left Gasket Fan Right Board Generator ASM*- 2X Left Shield EMI...
Induction Component Access 1. Disconnect power to the cooktop. 8. Set the induction module back into the bottom cover. 2. Carefully remove the cooktop from the installation and lay glass side down on a protected surface. 3. Remove T20 screws from the perimeter. 4.
To Access the Induction Module Remove ten 1/4 in. hex head screws from the Remove two 1/4 in. hex head screws from each induction element. Slightly rotate the elements from under the tabs. When reinstalling the elements, note the location of the notch and locating tab. The induction cooling fan motor must be transferred to the new module.
Service Notes: Induction Cooktop If a fault code indicates a problem with the Display board on CHP, ZEU, PP or ZHU models, the display board contains the main processor and can be replaced separately from the glass cooktop. If a fault code indicates a problem with the Display board on PHP or JP models, the processor is part of the board mounted to the glass cooktop and the cooktop will have to be replaced.
SEt – SETTING UP SERVICE REPLACEMENT CONTROLS Service Replacement UI's must be set up with the appropriate model number to function correctly. 1. After replacing the control, power up the cooktop. 2. Upon power up, the UI will display the letters “SEt” after a few seconds. 3.
Fault Codes Fault Code Description Possible Fixes / Service Checks Model number not programmed into UI Program model number via service tools. F10~F11 Problem with LED’s on user interface Check Power. Replace UI Board. Cannot communicate with induction module Check wires connecting UI to induction that powers left coils Tray.
1. Remove power to the cooktop. 2. To access the LED power supply or Sync Burner relays, remove 1/4 in. hex head screws from the 2. Carefully remove the cooktop from the cover. installation and lay glass side down on protected surface.
2. Disconnect two multi-pin connectors and two L1 8. Remove insulation cover. and two L2 wire connectors. 9. Spring clips secure elements onto the maintop 3. Remove the perimeter screws. glass and frame assembly. 4. Raise the bottom cover and slide the connectors through the rubber grommet on the cover.
LED Display 3. The LED Boards and housing assembly clip over the switch plate, and also support the neon 1. Remove four 1/4 in. hex head screws from the indicators. switch bracket. 4. To remove the LED assembly, each neon NOTE: The cooktop is resting on the shafts of the indicator has to be released with a small switches.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip change or you may be required to bring the product to an Authorized GE Service location for service.