Problem Solver - GE JP389 Use And Care & Installation Manual

PROBLEM
TINY SCRATCHES
(may appear as cracks) OR
ABRASIONS ON RADIANT
COOKTOP GLASS SURFACE
METAL MARKINGS
(may appear as scratches on
radiant cooktop glass surface)
DARK STREAKS OR SPECKS
ON RADIANT MODULE
AREAS OF
DISCOLORATION
ON RADIANT
SURFACE COOKTOP
HOT SUGAR MIXTURES
MELTED TO THE
RADIANT SURFACE
FREQUENT CYCLING
OFF AND ON OF RADIANT
SURFACE UNITS
38 38

PROBLEM SOLVER

(continued)
POSSIBLE CAUSE
• Incorrect cleaning methods have been used, cookware with rough bottoms has
been used, or coarse particles (salt or sand) were between the cookware and the
surface of cooktop. Use recommended cleaning procedures, be sure cookware
bottoms and cookware are clean before use, and use cookware with smooth
bottoms. Tiny scratches are not removable but will become less visible in
time as a result of cleaning.
• Do not slide aluminum cookware across the surface. Use recommended
cleaning procedure to remove marks.
• Incorrect cleaning materials have been used, encrusted boilovers or grease
spatters remain on the surface. Use a razor scraper and recommended
cleaning procedure.
• Use a razor scraper and recommended cleaning procedure.
• Mineral deposits from water or food can be removed with Cook Top
Cleaning Creme.
• Turn the surface unit to LO, wipe the hot cooktop with several dry paper towels.
Use a razor scraper held at a 30° angle to the cooktop to scrape the hot spill to
a cool area outside the surface unit. Let the cooktop cool. Clean with Cook Top
Cleaning Creme.
• Incorrect cookware used. Use only flat cookware to minimize cycling.