Shaw HDDSR 600 User Manual page 66

Q. I have a wireless (WiFi) home network. Can I connect my satellite receiver wirelessly?
A. It is not possible to use a USB wireless adapter, 4G Wireless stick, or other USB-based
devices to connect your Shaw Direct satellite receiver to the internet. Products which enable
connectivity via the regular Ethernet port like a wireless media bridge are technically capable of
getting your satellite receiver online. However, due to the wide range of setup processes and
number of factors affecting wireless performance, Shaw Direct is not able to officially support
this connectivity method. Video dropouts and slower performance and quality may be
experienced when using a wireless connection to access Shaw Direct On Demand.
If you aren't able to run a direct line between your satellite receiver and home router, we
recommend using two 200 Mbps or greater HomePlug Ethernet Powerline devices to bridge the
connection. They cost less than most wireless media bridges, are easier to setup, and are
generally more reliable for Shaw Direct On Demand access.
Q. How soon after airing do TV shows appear on Shaw Direct On Demand?
A. Most daytime and primetime TV shows from Global, Citytv, and CTV are available on VOD
within 24-48 hours after airing.
Q. I have an HDPVR 630. Can I record Shaw Direct On Demand content?
A. No. Much like renting a DVD, VOD licensing precludes the ability to make copies in any
form. However, all orders are available for unlimited viewing (on a single device at a time) during
the order window, which is generally 24 or 48 hours. After an order has expired, it must be
rented again at the specified price.
Q. I'm getting slower speeds on the receiver-based Connection speed test than expected. What's
up?
A. There are a number of factors to consider when interpreting the results of the connection
speed test. First, it's important to note that it's just a snapshot of the speed at the moment the
test was run. Heavy network traffic at that time (either at in your home or outside of it) may have
resulted in lower results.
Next, know that the results you get on your satellite receiver are not expected to match the ones
you get on a PC or laptop. This is due to the different architectures, memory, processing speeds,
etc. between the two devices.
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