Support And Faq; General Help - Shaw HDDSR 600 User Manual

3. SUPPORT AND FAQ

3A. GENERAL HELP
Most Shaw Direct On Demand issues occur when one or more of the minimum requirements are
missing. Once all status fields in the Network menu read "Online" and the connection speed
test completes successfully, you know that your receiver is properly connected to your home
network and is able to communicate with our servers.
Beyond this, there are three additional requirements to access Shaw Direct On Demand:
1. You must be registered for a shawdirect.ca
registered? Just follow the
you.
2. Your account must not be in a past-due state. In accordance with our Terms and
Conditions, access to Video on Demand and Pay Per View services are restricted when
accounts reach a past-due status.
3. VOD access must be enabled on your account. If you don't have VOD access enabled on
your account, you may be able to access the VOD "Interests" or "Title Search" menu, but
when you press ENTER on a particular title nothing will happen. Give us a call and we
should be able to get this resolved for you.
If you're still having trouble, or experiencing a specific error message, please refer to the VOD
error message information available at www.shawdirect.ca/vod. If you're still not able to find a
solution, give us a call anytime at 1-888-554-7827.
3B. SHAW DIRECT ON DEMAND FREQUENTLY ASKED QUESTIONS (FAQ)
Q. Can I pause, rewind, or fast forward Shaw Direct On Demand content?
A. All Shaw Direct On Demand content can be paused and resumed using the PAUSE (2) and
PLAY (1) buttons on your remote control. With pay content, you can rewind using the SKIP
BACK (9) button or move ahead using the SKIP FORWARD (0) buttons.
Self Serve account. Not sure if you're
registration instructions. If you're already registered, we'll tell
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