Frequently Asked Questions - Shaw HDDSR 600 User Manual

11. FREQUENTLY ASKED QUESTIONS

Q. Why is there no information
A. When a receiver is activated for the first time, the IPG will show limited or sporadic program
information for up to 30 minutes. This is because the receiver needs to download the listings
information. We encourage you to stay out of the IPG during this time. After a reset or a power
loss, the receiver may require up to 5 minutes for the data to reload.
If Parental Controls are enabled, the parental password will be required during the loading
phase.
Q. Can I record 2 programs and watch a 3
A. Because the HDPVR only has 2 tuners and both are in use when you are recording 2 different
programs, you can only watch a 3
tool or "View upcoming air dates" option to search for an alternate airing of the program you
are trying to watch.
You can also watch a program on VOD while recording two other programs. Refer to the Shaw
Direct On Demand appendix on page 49 for more information.
Q. Why is my HDPVR recording the same program
A. The HDPVR makes all of its decisions based on the guide data it receives. If the data does not
distinguish between episodes, and you have set your HDPVR to record on "All Channels",
"SD only" or "HD only", the PVR will assume each airing may be unique and record it. The
simplest way around this situation is to use the PVR Options menu to set the Recording Event
to record on a single channel only.
Note that certain broadcasters may not submit program information a full 14 days in advance,
but will submit specific information closer to when the program airs. Rest assured knowing
your PVR will automatically respond to these changes and update the recording schedule as
necessary.
showing in the IPG?
rd channel live?
rd program off of the DVR list. You can utilize the Search
multiple times per day?
47