Dvd Disc Problems - IBM 6643 User Manual

DVD disc problems

Symptom
Black screen instead
of DVD video
DVD movie will not
play.
No audio or
intermittent audio
while playing DVD
movie
Playback is very
slow or choppy.
Invalid disc or no
disc found message
Action
1. Restart the DVD player program.
2. Shut down Windows, and restart your computer.
If you need technical assistance, see "Chapter 7. Getting
information, help, and service" on page 71.
1. Make sure that the disc surface is clean and not scratched.
2. Check the disc or package for regional coding. You might
need to purchase a disc with coding for the region for which
your DVD-ROM drive was manufactured.
If you need technical assistance, see "Chapter 7. Getting
information, help, and service" on page 71.
1. Check the volume control settings in Windows and on your
speakers.
2. Make sure that the disc surface is clean and not scratched.
3. Check all cable connections to and from the speakers.
4. Select a different audio track.
If you need technical assistance, see "Chapter 7. Getting
information, help, and service" on page 71.
1. Disable any background programs, such as antivirus or
desktop themes.
2. Ensure that video resolution is set to less than 1152 x 864.
3. Make sure that the DMA check box is selected in Device
Manager for the DVD-ROM drive.
If you need technical assistance, see "Chapter 7. Getting
information, help, and service" on page 71.
1. Ensure that a DVD disc is in the drive with the label side of
the disc facing up.
2. Ensure that video resolution is set to less than 1152 x 864.
3. On a computer with a CD-ROM as well as a DVD-ROM
drive, make sure that the DVD is in the drive labeled DVD.
If you need technical assistance, see "Chapter 7. Getting
information, help, and service" on page 71.
Chapter 6. Troubleshooting
57