Troubleshooting; Troubleshooting Guide; Removing Jammed Media - Toshiba B-SV4D Series Owner's Manual

4. TROUBLESHOOTING

4. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service
representative for assistance.

4.1 Troubleshooting Guide

The Online Indicator Lamp (green) is not
illuminated.
The Online Indicator Lamp (green) is flashing.
The Error Indicator Lamp (red) is illuminated, not
flashing.
The Error Indicator Lamp (red) is flashing.
Poor print quality

4.2 Removing Jammed Media

This section describes in detail how to remove jammed media from the printer.
CAUTION!
Do not use any tool that may damage the print head.
1. Turn the power off.
2. Open the Top Cover.
3. Remove the media.
4. Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could
damage the printer.
5. Clean the Print Head with the Print Head Cleaner and remove dust or paper particles.
6. Load the media and close the Top Cover.
Problems
WARNING!
1. Check that the Power Cord is properly connected.
2. If the LED on the AC Adapter is not illuminated,
please contact an authorised TOSHIBA TEC service
representative.
The printer is in PAUSE state. Press the FEED/PAUSE
Button to return to Online state.
The Top Cover is not closed completely. Close the Top
Cover completely and confirm that the Indicator Lamp
flashes. Then press the FEED/PAUSE Button to return
to Online state.
1. The media has run out. Install a new media roll.
2. The Media Sensor cannot detect the print start
position. Retry the Media Sensor calibration.
3. A paper jam occurred.
4. A cutter jam occurred.
After removing causes of the problems, press the
FEED/PAUSE Button to return to Online state.
1. The Top Cover is not closed completely. Close the
Top Cover completely.
2. Clean the Print Head.
3. The media being used is not with in specification.
Use TOSHIBA TEC recommended media only.
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ENGLISH VERSION EO1-33061
4.1 Troubleshooting Guide
Solutions