Table of Contents
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Table of Contents
Related Manuals for Aastra MX-ONE 4.2
Summary of Contents for Aastra MX-ONE 4.2
- Page 1 MX-ONE™ Messaging Voice Mail 4.2 Telephone User Interface User Guide...
- Page 2 MX-ONE Messaging Voice Mail 4.2 USER GUIDE Copyright © 2008. Aastra Telecom Sweden AB. All rights reserved. This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means,...
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Page 3: Table Of Contents
Table of Contents... 1 Welcome ... 2 How to use this Guide... 3 Introduction to the Telephone User Interface ... 4 General Information ... 4 Getting Started ... 7 Message Handling... 12 Handle Incoming Messages ... 12 Create New Messages ... 16 Forward to a Fax Machine (Fax Number)... -
Page 4: Welcome
Welcome Welcome to MX-ONE Messaging Voice Mail, the unified messaging application from Aastra. With Messaging Voice Mail, you can access and manage all your messages - voice, fax, and e-mail - in a single telephone call. This user guide introduces the advanced messaging fetures of Messaging Voice Mail using the Telephone User Interface (TUI) –... -
Page 5: How To Use This Guide
How to use this Guide To use this guide, find the procedure you want in the Table of Contents. The first part of each section contains general information about the features available. The next pages show the keystrokes for each feature. To quickly use a feature, follow the path that starts at the top of the required feature and move down through the keys shown. -
Page 6: Introduction To The Telephone User Interface
Introduction to the Telephone User Interface General Information Message management features Unified messaging through the telephone User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee The Messaging Voice Mail Telephone User Interface allows you to manage the following message types: •... - Page 7 What can you do? User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Introduction to the Telephone User Interface The Messaging Voice Mail Telephone User Interface offers several additional features. Separate message queues, the ability to access messages by type and urgency, and group processing are just a few of the powerful and time-saving features that streamline your message management load.
- Page 8 Introduction to the Telephone User Interface User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee • Listen to your incoming e-mail text message as Messaging Voice Mail reads them to you over the telephone using text-to-speech conversion. Use the same playback functions of voice mail including start/ stop/resume, backup, advance, control the speed and volume of message playback, etc.
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Page 9: Getting Started
Getting Started Access your subscriber mailbox User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Messaging Voice Mail can automatically guide new users through the process of setting up their mailboxes. However, if you are not guided through this process, follow these steps to record your name and personal greeting and set your security code. - Page 10 Getting Started Step 1. Change your security code User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Enter your security code The first time you access your mailbox, your security code may be set to the system default security code. If the setup tutorial is configured for your mailbox, you will be automatically walked through changing your security code and recording your name and greeting.
- Page 11 Step 2. Record your name to identify your mailbox Options: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Confirm the new security code by entering it again and press Messaging Voice Mail tells you that your security code has been changed.
- Page 12 Getting Started Step 3. Record greetings for your mailbox User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Messaging Voice Mail lets you have two different in-office greetings: • Standard greeting - when you are in the office but away from your desk.
- Page 13 Getting Started Options: After recording your greeting, you can: Press to review your greeting Press to delete your greeting and start over When satisfied, press to save the recording Press to cancel and exit to the Personal Options menu, without saving the recording Once you have recorded your greeting you must exit PhoneManager.
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Page 14: Message Handling
Message Handling Handle Incoming Messages Listen to new or saved messages or retrieve deleted messages Message Type: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Each time you access your mailbox, Messaging Voice Mail tells you how many new and saved messages you have. There are a number of options to choose from when handling these messages. - Page 15 Options: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Press to access e-mail messages Press to access messages from outside callers Press to access messages from a specific mailbox Press to access all messages Once you have selected the type of message to be accessed you can perform a number of actions on your selection: Press to pause or resume listening to a message While paused you can also:...
- Page 16 Message Handling User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Press to save the message for future reference Keep in mind your system’s message retention time limit. Press to review the message again Press to skip to the next message Press to reply while listening to the message •...
- Page 17 Access selected messages Options: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Access your subscriber mailbox Press to access selected messages Choose one of the following options: Press to listen to the selected messages While listening to the selected messages you can perform a number of actions on your selections, as previously described in “Listen to New or Saved Messages: Message type and options”.
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Page 18: Create New Messages
Message Handling Create New Messages Record and send messages Options: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee You can quickly create (record) and send a message to one or more subscribers with a few simple steps. A number of options let you control your recording session and your message’s delivery. - Page 19 When reviewing your message you can back up through the message in 5-second increments. Press to delete the message you are recording and start again Press to send your message To send the message to more than one person follow the voice instructions.
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Page 20: Forward To A Fax Machine (Fax Number)
Message Handling Forward to a Fax Machine (Fax Number) Printing an e-mail or fax message on a fax machine User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee You can print an e-mail or fax message by forwarding it to a fax machine. - Page 21 Message Handling Entering your extension or telephone number identifies your fax. Press to confirm that the number is correct To print an e-mail message (continued): When prompted to record an introduction, press to print your message Note: You should not record an introduction when forwarding an e-mail message to a fax machine.
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Page 22: Customize Your Mailbox
Message Handling Customize Your Mailbox User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Messaging Voice Mail provides a number of features that let you customize the way your mailbox works. You can use these PhoneManager features at any time to modify your mailbox so that it meets your changing needs. - Page 23 • Out-of-office greeting - If you will be out of the office for a period of time, it is often customary to change your greeting to let callers know. Many people spend a fair amount of time getting their standard greeting to sound just the way they want it.
- Page 24 Message Handling Accessing the Personal Options Personal Options: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Access your subscriber mailbox Press to access the PhoneManager Press to access the Personal Options Messaging Voice Mail provides voice instructions to guide you through these features.
- Page 25 Press to record your personal greetings Your personal greetings let callers know that they have reached the correct mailbox. Messaging Voice Mail lets you have three different greetings: busy, standard, and out-of- office. • To record your busy greeting phone, press 1. •...
- Page 26 Message Handling Accessing the Messaging Options Messaging Options: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Press to change Short Message Service (SMS) notification SMS notification provides informative text messages about new messages on the display of your mobile phone or pager. Based on how your mailbox is set up, you can be notified of new urgent messages, all new voice messages and new fax messages.
- Page 27 Message Handling Press to change automatic message forwarding Messaging Voice Mail tells you if this feature is on or off. You can change the status of this feature or edit its setup by pressing 3. Messaging Voice Mail asks you for the mailbox to which you want messages forwarded, then steps you through the process of identifying the messages you want forwarded and when.
- Page 28 Message Handling Automated Attendant Options: User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Messaging Voice Mail provides voice instructions to guide you through these features. Note: The automated attendant features may be restricted or not available. Check with the system administrator. Press to change call screening Call screening lets you find out who is calling before you decide to take the call.
- Page 29 Message Handling Press to access diverted call processing Certain telephone systems support the ability to provide callers with informative messages about your schedule when you are not available to answer the telephone. Depending on the diversion number you enter, your callers can be told that you are “at lunch,”...
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Page 30: Other Features
Other Features Other Features You May Have Unified Messaging User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Messaging Voice Mail offers additional features that your company may have purchased. This section introduces these features so you can understand what they mean to your messaging activities. - Page 31 • Reply to an e-mail message with a voice message. You can reply to an e-mail even if it was sent from someone outside of your company. The message sender recieves the e-mail with an attached voice message (WAV file), which can be played by any computer equipped with speakers.
- Page 32 Other Features Networking Voice Intercept Messaging (VIM) User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee With Networking you can send and receive voice messages to and from other offices. If your company has branch offices, you can communicate with subscribers in these remote sites as easily as you do with subscribers in your own office.
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Page 33: Useful Hints
Tips for Handling Incoming Messages User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Change message volume to hear messages better. While listening to a message, you might find it difficult to hear the person’s voice – it might be too loud or soft for comfortable listening. - Page 34 Useful Hints If you mistakenly delete a message, retrieve it before exiting your mailbox. Press * one keypress at a time until you hear the main menu to your subscriber mailbox. Press 7 to retrieve deleted messages and follow the commands to locate the message you want to keep.
- Page 35 Useful Hints Be aware that Messaging Voice Mail does not save messages indefinitely. Messages stored in your mailbox for a set period of days will be automatically erased. You will be notified when you first log on if any messages are scheduled for automatic deletion.
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Page 36: Recording Personal Greetings
Useful Hints Recording Personal Greetings User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Add introductory comments when forwarding a message to another voice mail user, such as “I’m forwarding a message from so-and-so...” This ”frames” the forwarded message, providing a context for the recipient. - Page 37 Useful Hints Consider recording your standard greeting each day. Doing this conveys to your callers that you closely manage your mailbox and access your voice mail daily. Sample standard greeting changed daily: “You have reached <your name> on <day and date>. I’m in the office but was unable to take your call.
- Page 38 Useful Hints Using Shortcut Keys and Buttons User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee Type ahead key sequences for quick access. Once you become familiar with the functions you use most often, you can quickly access them by entering the key sequences without waiting for the voice instructions.
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Page 39: Index
Index Access selected messages ...15 Access your subscriber mailbox ...7 Accessing the automated attendant options .25 Accessing the messaging options ...24 Accessing the personal options ...22 Automated attendant options ...25 Change your security code ...8 Create new messages ...16 Customize Your Mailbox ...20 Forward to a Fax Machine (Fax Number) ...18 General information ...4 Getting started ...7... - Page 40 User Guide MX-ONE Messaging Voice Mail 4.2 Telephone User Interfacee...
- Page 41 The Short Message Service (SMS) support in MX-ONE Messaging Voice Mail provides text message notification about new messages in your subscriber mailbox to your mobile phone or pager. When SMS support is enabled, your mobile telephone displays a text description for each new message. You can configure the messages you want to be notified of, the days and times of day MX-ONE Messaging Voice Mail should notify you, and the number of your mobile telephone.
- Page 42 SMS Quick Reference Card To access your MX-ONE Messaging Voice Mail subscriber mailbox: 1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number: Internal Number ... External Number ... 2. Enter any other keys that your system requires: ... 3.
- Page 43 Voice Intercept Messaging (VIM) Voice Intercept Messaging (VIM) when you’re not available to answer the phone. For example, your diversion greeting could say “at lunch” or “in a meeting,” then indicate when you might be available. Callers can then decide to leave a message, transfer to an operator or personal assistant, transfer to your mobile phone hear the menu choices again in another language.
- Page 44 To access your MX-ONE Messaging Voice Mail subscriber mailbox: 1. Enter the MX-ONE Messaging Voice Mail internal or external telephone number: Internal Number ... External Number ... 2. Enter any other keys that your system requires: ... 3. Enter your subscriber mailbox number: ... 4.
- Page 45 Access Your Subscriber Mailbox Listen to Messages Listen to New Messages (unread, then read) Optional Menu Voice Messages Pause/Resume Forward Back Up Listening Message 5 Seconds Recover Message Resume Increase Increase Reduce Change Text Speed Bookmark Volume Speed Playback Language Record &...
- Page 46 © Aastra Telecom Sweden AB 2008 All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on http://www.aastra.com 1/LZT 108 7410/EN R2A...