Troubleshooting The Cisco Spa302D; No Network Message; Unresponsive Handset - Cisco SPA302D User Manual

Mobility enhanced cordless handset

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Using Your Cisco SPA302D

Troubleshooting the Cisco SPA302D

NOTE

Cisco SPA302D Mobility Enhanced Cordless Handset User Guide

Advanced troubleshooting is performed by phone system administrators and is

not covered in this document. However, some common problems and solutions are

described below.

If a "No Network" message is displayed on the phone screen, the WAN interface of

Cisco SPA232D is not connected to the network. This means that the Cisco

SPA232D cannot connect to the Internet and some functions are unavailable. Try

the following actions:

1. Make sure the Internet connection is active.

2. Check the cable connecting the WAN interface of the Cisco SPA232D to the

Internet source (for example, the cable modem) to make sure it is functional.

3. Reboot the Cisco SPA232D.

If the handset is unresponsive after a few moments, press the End Call button to

turn the handset off. Wait a few moments and then press the End Call button again

to turn the handset back on. If the handset is still unresponsive, remove the

batteries for a few moments to "reboot" the handset, and then replace the

batteries.

There is no "hard reset" button on the handset.

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