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Toshiba Satellite C50 User Manual: Analyzing The Problem

User manual.
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Always try to make detailed notes of your observations and keep them in a
permanent error log - this will help you to describe your problems to
TOSHIBA Support. In addition, if a problem recurs, the log you have made
will help to identify the problem faster.

Analyzing the problem

Sometimes the computer will give you clues that can help you identify why
it is malfunctioning. In view of this you should keep the following questions
in mind:
Record your observations so you can describe them in detail to TOSHIBA
User's Manual
Check all cables to ensure they are correctly and firmly attached to the
computer - loose cables can cause signal errors.
Inspect all connecting cables for loose wires and all connectors for
loose pins.
Check that your disc media is correctly loaded
Which part of the computer is not operating properly - keyboard, Hard
Disk Drive, display panel, Touch Pad, Touch Pad control buttons - as
each device will produce different symptoms.
Check the options within the operating system to ensure that its
configuration is set properly.
What appears on the display? Does it display any messages or
random characters? Make a screenshot of the current display and, if
possible, look up the messages in the documentation included with the
computer, software or operating system.
Check that all connecting cables are correctly and firmly attached as
loose cables can cause erroneous or intermittent signals.
Do any indicators light, if so, which ones, what color are they and do
they stay on or blink? Write down what you see.
Do you hear any beeps, if so how many, are they long or short and are
they high pitched or low pitched? In addition, is the computer making
any unusual noises? Write down what you hear.
The problems may be caused by your software
or disk. If you cannot load a software package,
the media may be damaged or the program
might be corrupted - in these instances try
loading another copy of the software if possible.
If an error message appears while you are using
a software package you should refer to the
documentation supplied with it as this will usually
include a problem solving section or a summary
of error messages.
Next, you should check any error messages
against the operating system documentation.



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  • Chris Oct 21, 2018 07:01:
    I purchased a c55 laptop and have no passwords so I can't do anything with it can you help me?
  • axelXkane Jan 28, 2018 04:58:

    I purchased the laptop for a song due to a crushed LCD screen
    A few months later a salvaged LCD screen became available but the chassis was a little bit larger at the hinge assembly by an 3/16
    After removing the glass from the lid chassis it fit into the rightful housing.
    O​riginally I'd removed the assembly hinges from the body thus opening the clamshell completely as well the LCD screen associated connector and the black and white (assuming) WIFI connection wires which is the main focus of this post

    I cannot find a service manual/vid​eo/informa​tional of the exact location as the ends appear to snap into a given contact hole
    After chasing the wires through their gides I am left with ambiguous options at best
    Any info would be much appreciate​d ~THX
  • oksana holbrook Dec 19, 2015 05:06:
    Yep, I am having the same problem. Cannot get it to connect to anything. Really frustrated​.
  • Linda Sep 30, 2015 10:13:
    Just bought this computer today and it is a piece of garbage. It's suppose to be touch screen and doesn't work half the time and there is no manual and when you try to follow the instructio​ns for downloadin​g it, it doesn't work.
  • BJ Mar 10, 2015 04:49:
    This Toshiba labtop satelite c50 is a faulty machine. On the manual it says it had an eject button for to open the CD drive unfortunat​ely it does have one.
    PC world sold me this computer some months ago and I recommend not to use this shop due to selling faulty goods.
    Sta​y away from Toshiba laptop because the faulty has not been rectified.