Download Print this page

Toshiba Satellite C50 User Manual: Troubleshooting; Problem Solving Process

User manual.
Hide thumbs



TOSHIBA has designed this computer for durability, however, should
problems occur you are able to use the procedures detailed in this chapter
to help determine the cause.
All users should become familiar with this chapter as knowing what might
go wrong can help prevent problems from occurring in the first place.

Problem solving process

Resolving problems will be much easier if you observe the following
Please also be aware that the questions and procedures described in this
chapter are meant only as a guide, they are not definitive problem solving
techniques. In reality many problems can be solved simply, but a few may
require help from TOSHIBA Support - if you find you need to consult
others, be prepared to describe the problem in as much detail as possible.
Preliminary checklist
You should always consider the simplest solution first - the items detailed
in this checklist are easy to fix and yet can cause what appears to be a
serious problem:
User's Manual
Stop immediately when you recognize a problem exists as taking
further action may result in data loss or damage, or you may destroy
valuable problem related information that can help solve the problem.
Observe what is happening - write down what the system is doing and
what actions you performed immediately before the problem occurred.
Make a screenshot of the current display.
Make sure you turn on all peripheral devices before you turn on the
computer - this includes your printer and any other external device you
are using.
Before you attach an external device you should first turn the
computer off, then when you turn the computer back on again it will
recognize the new device.
Make sure all optional accessories are configured properly in the
computer's setup program and that all required driver software has
been loaded (please refer to the documentation included with the
optional accessories for further information on its installation and
Chapter 6



Comments to this Manuals

Symbols: 0
Latest comments:
  • Chris Oct 21, 2018 07:01:
    I purchased a c55 laptop and have no passwords so I can't do anything with it can you help me?
  • axelXkane Jan 28, 2018 04:58:

    I purchased the laptop for a song due to a crushed LCD screen
    A few months later a salvaged LCD screen became available but the chassis was a little bit larger at the hinge assembly by an 3/16
    After removing the glass from the lid chassis it fit into the rightful housing.
    O​riginally I'd removed the assembly hinges from the body thus opening the clamshell completely as well the LCD screen associated connector and the black and white (assuming) WIFI connection wires which is the main focus of this post

    I cannot find a service manual/vid​eo/informa​tional of the exact location as the ends appear to snap into a given contact hole
    After chasing the wires through their gides I am left with ambiguous options at best
    Any info would be much appreciate​d ~THX
  • oksana holbrook Dec 19, 2015 05:06:
    Yep, I am having the same problem. Cannot get it to connect to anything. Really frustrated​.
  • Linda Sep 30, 2015 10:13:
    Just bought this computer today and it is a piece of garbage. It's suppose to be touch screen and doesn't work half the time and there is no manual and when you try to follow the instructio​ns for downloadin​g it, it doesn't work.
  • BJ Mar 10, 2015 04:49:
    This Toshiba labtop satelite c50 is a faulty machine. On the manual it says it had an eject button for to open the CD drive unfortunat​ely it does have one.
    PC world sold me this computer some months ago and I recommend not to use this shop due to selling faulty goods.
    Sta​y away from Toshiba laptop because the faulty has not been rectified.