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User's Manual
Satellite C50-B/C50D-B/C50t-B/



   Summary of Contents for Toshiba Satellite C50-B Series

  • Page 1

    User's Manual Satellite C50-B/C50D-B/C50t-B/ C50Dt-B Series...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 TOSHIBA Legal, Regulatory and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................1-7 OpenSSL Toolkit License Issues ............1-8 FreeType License Issues ..............1-10 ENERGY STAR® Program ..............1-14 Disposing of the computer and the computer's batteries ....

  • Page 3

    Utilities and Advanced Usage Utilities and Applications ..............5-1 Special features ..................5-4 TOSHIBA Password utility ..............5-6 TOSHIBA HWSetup ................5-8 TOSHIBA PC Health Monitor ..............5-9 System Recovery ................5-10 Chapter 6 Troubleshooting Problem solving process ..............6-1 Hardware and system checklist ............

  • Page 4: Chapter 1 Toshiba Legal, Regulatory And Safety

    TOSHIBA computers. Copyright, Disclaimer and Trademarks Copyright © 2014 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 5: Regulatory Information

    ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and its affiliates is under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 6: Fcc Conditions

    2.0 and 3.0) ports, HDMI port and Headphone/Microphone combo jack. Changes or modifications made to this equipment, not expressly approved by TOSHIBA or parties authorized by TOSHIBA could void the user’s authority to operate the equipment. FCC conditions This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference.

  • Page 7: Working Environment

    TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.

  • Page 8

    Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 9

    Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018. TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on thecandidate list according to REACH regulation.

  • Page 10: Video Standard Notice

    For more detailed information about recycling of this product, please visit our website ( ) or contact call center (1800-200-8674). These symbols may not stick depending on the country and region where you purchased.

  • Page 11: Openssl Toolkit License Issues


  • Page 12

    Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit" ( ) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

  • Page 13: Freetype License Issues

    Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

  • Page 14

    Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.

  • Page 15

    `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original...

  • Page 16

    Neither the FreeType authors and contributors nor you shall use the name of the other for commercial, advertising, or promotional purposes without specific prior written permission. We suggest, but do not require, that you use one or more of the following phrases to refer to this software in your documentation or advertising materials: `FreeType Project', `FreeType Engine', `FreeType library', or `FreeType Distribution'.

  • Page 17: Energy Star® Program

    ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer...

  • Page 18: General Precautions

    General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer.

  • Page 19

    Provide adequate ventilation Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode). In this condition, observe the following: Never cover your computer or AC adaptor with any object.

  • Page 20: Cleaning The Computer

    Heat injury Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.

  • Page 21: Safety Icons

    Turn off (shut down) the computer. Disconnect the AC adaptor and all peripherals before moving the computer. Close the display panel. Do not pick up the computer by its display panel. Before carrying your computer, shut it down, disconnect the AC adaptor and allow it to cool down - a failure to follow this instruction may result in minor heat injury.

  • Page 22: Chapter 2 Getting Started

    Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 23: Using Your Computer For The First Time

    Right-click Click the right Touch Pad control button once. Right click the mouse once. Press and hold on the touch screen (only for touch screen models). Double-click Tap the Touch Pad or click the left Touch Pad control button twice. Left click the mouse twice.

  • Page 24: Connecting The Ac Adaptor

    DC power and reduces the voltage supplied to this computer. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.

  • Page 25

    Connect the power cord to the AC adaptor. Figure 2-1 Connecting the power cord to the AC adaptor (2-pin plug) Figure 2-2 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord will be included with the computer depending on the model.

  • Page 26: Opening The Display

    Opening the display The display panel can be opened to a wide range of angles for optimal viewing. While holding down the palm rest with one hand so that the main body of the computer is not raised, slowly lift the display panel - this will allow the angle of the display panel to be adjusted to provide optimum clarity.

  • Page 27: Turning On The Power

    When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel). Turning on the power This section describes how to turn on the power - the Power indicator will then indicate the status.

  • Page 28: Turning Off The Power

    Turning off the power The power can be turned off in one of the following modes, either Shut Down Mode, Sleep Mode or Hibernation Mode. Shut Down Mode When you turn off the power in Shut Down Mode, no data will be saved and the computer will boot to the operating system's main screen the next time it is turned on.

  • Page 29: Executing Sleep Mode

    Please note that keyboard keys can only be used if the Wake- up on Keyboard option is enabled within the TOSHIBA HWSetup. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.

  • Page 30: Hibernation Mode

    Click Start. Point to the arrow ( ) beside the Shut down button and then select Sleep. Close the display panel. Please note that this feature must be enabled within the Power Options. Press the power button. Please note that this feature must be enabled within the Power Options.

  • Page 31: Starting Hibernation Mode

    Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature. Allows the use of the panel power off feature. Starting Hibernation Mode To enter Hibernation Mode, click Start, point to the arrow ( ) beside the Shut down button and then select Hibernate from the menu.

  • Page 32: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section.

  • Page 33: Left Side

    DC IN/Battery The DC IN/Battery indicator shows the condition indicator of the DC IN and the battery's charge - white indicates the battery is fully charged while the power is being correctly supplied from the AC power adaptor. Please refer to the Power Condition Descriptions section for more information on this feature.

  • Page 34: Right Side

    Do not connect any cable other than a LAN cable to the LAN jack. It could cause damage or malfunction. Universal Serial Bus One Universal Serial Bus port, which complies to (USB 2.0) port the USB 2.0 standard, is provided on the left side of the computer.

  • Page 35: Back

    Universal Serial Bus One Universal Serial Bus port, which complies to (USB 3.0) port the USB 3.0 standard, is provided on the right side of the computer. The USB 3.0 port is compliant with USB 3.0 standard and backward compatible with USB 2.0 devices.

  • Page 36: Underside

    Underside The following figures show the underside of the computer. You should ensure that the display is closed before the computer is turned over to avoid causing any damage. Figure 3-5 The underside of the computer 1. Cooling vents 2. Battery pack Cooling vents The cooling vents help the processor to avoid overheating.

  • Page 37

    Figure 3-6 The front of the computer with the display panel open Figure 3-7 Top side of the touch screen model 1. Microphone 8. Display hinges 2. Web Camera LED 9. Power button 3. Web Camera 10. Power indicator 4. Microphone* 11.

  • Page 38

    Do not point the web camera directly at the sun. Do not touch or press strongly on the web camera lens. Doing so may reduce image quality. Use an eyeglass cleaner (cleaner cloth) or other soft cloth to clean the lens if it becomes dirty. Wireless Depending on the configuration of your communication...

  • Page 39: Internal Hardware Components

    This computer includes a battery pack inside. However, please do not attempt to dismount or replace it by yourself. Please contact an authorized TOSHIBA service provider, if necessary. The rechargeable lithium-ion battery pack provides power to the computer when the AC adaptor is not connected.

  • Page 40

    The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool by clicking Start -> All Programs -> TOSHIBA -> Support & Recovery -> PC Diagnostic Tool.

  • Page 41: Intel Display Power Saving Technology

    Video RAM The memory in a computer's graphics adaptor, used to store the image displayed on a bitmap display. The amount of Video RAM available is dependent on the computer's system memory. Click Start -> Control Panel -> Appearance and Personalization -> Display -> Adjust resolution.

  • Page 42: Power Condition Descriptions

    ® In Intel HD Graphics Control Panel: Click Power and select On battery. Click Off under Display Power Saving Technology. Click Apply. If you want to enable this feature, under the conditions mentioned above, click On under Display Power Saving Technology. ®...

  • Page 43

    Power on Power off (no operation) AC adaptor Battery fully • Operates • No charge connected charged • No charge • LED: white • LED: white Battery partially • Operates • Quick charge charged or no • Charge • LED: amber charge •...

  • Page 44: Power Indicator

    Power indicator Check the Power indicator to determine the power status of the computer - the following indicator conditions should be noted: White Indicates power is being supplied to the computer and the computer is turned on. Flashing white Indicates that the computer is in Sleep Mode and that there is sufficient power available (AC adaptor or battery) to maintain this condition.

  • Page 45: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that should be taken when using it. Using the Touch Screen Some models are equipped with a touch screen. You can use your finger to manipulate icons, buttons, menu items, the onscreen keyboard, and other items on the touch screen.

  • Page 46: The Keyboard

    Simply tap your finger on the Touch Pad to act on items on the screen. (Similar to left-click) Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other (pinch) or away from each other (stretch). This will visually zoom in or out.

  • Page 47: Function Key

    Standard F1-F12 mode Allows you to use the function keys in combination with the FN key. You can select the desired mode by clicking Start -> All Programs -> TOSHIBA -> Tools & Utilities -> HWSetup -> Keyboard. Special Standard F1-...

  • Page 48

    Special Standard F1- Function function mode F12 mode FN + F4 Changes the active display device. To use a simultaneous mode, you must set the resolution of the internal display panel to match the resolution of the external display device. FN + F5 Enables or disables the Touch Pad.

  • Page 49: Optical Disc Drives

    For more information, please refer to the TOSHIBA Flash Cards Help file. To access this help, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Flash Cards. In the Settings for Flash Cards window, click the Help button.

  • Page 50: Using Optical Disc Drives

    Mode 1/Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD- EXTRA), Addressing Method 2, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, DVD-R DL (Format1), DVD+R DL. Using optical disc drives The full-size drive provides high-performance execution of disc based programs. You can run either 12 cm (4.72") or 8 cm (3.15") discs without an adaptor.

  • Page 51: Removing Discs

    Lay the disc, label side up, in the disc tray. Figure 4-3 Inserting a disc 1. Laser lens When the disc tray is fully opened, the edge of the computer will cover the disc tray slightly. Therefore, you will need to turn the disc at an angle when you place it in the disc tray.

  • Page 52: Writable Discs

    Writable discs This section describes the types of writable discs. Check the specifications of your drive to see the types of discs it can write. Use TOSHIBA Disc Creator to write compact discs. CD-R discs can be written only once. The recorded data cannot be erased or changed.

  • Page 53: Important Message

    Writing discs TOSHIBA Disc Creator is provided as writing software with this computer. This utility can be used to write data. You can use the DVD Super Multi drive to write data to either CD-R, CD- RW, DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL, DVD+RW or DVD-RAM discs.

  • Page 54

    CD-R: TAIYO YUDEN CO., Ltd. MITSUBISHI KAGAKU MEDIA CO., LTD. CD-RW: (Multi-Speed, High-Speed and Ultra-Speed) MITSUBISHI KAGAKU MEDIA CO., LTD. DVD-R: DVD Specifications for Recordable Disc for General Version 2.0 TAIYO YUDEN Co.,Ltd. (for 8x and 16x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 8x and 16x speed media) Hitachi Maxell, Ltd.

  • Page 55: When Writing Or Rewriting

    Keep mobile phones and other wireless communication devices away from the computer. TOSHIBA Disc Creator Please be aware of the following limitations when you use the TOSHIBA Disc Creator: DVD Video cannot be created using TOSHIBA Disc Creator. DVD Audio cannot be created using TOSHIBA Disc Creator.

  • Page 56: Data Verification

    "Disc Backup" function of TOSHIBA Disc Creator. TOSHIBA Disc Creator cannot record in packet format. You might not be able to use the "Disc Backup" function of TOSHIBA Disc Creator to back up a DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW disc that was made with other software on a different optical media recorder.

  • Page 57: 3d Playback On An External 3d Device

    Click the OK button. How to learn more about TOSHIBA Disc Creator Please refer to the Help files for additional TOSHIBA Disc Creator information. 3D Playback on an External 3D Device 3D playback on an external 3D device feature is only provided with some models.

  • Page 58: Care And Use Of The Battery Pack

    Real Time Clock (RTC) function The Real Time Clock (RTC) function is supported. The main battery provides power for the internal real time clock and calendar function and also maintains the system configuration while the computer is turned off. If the RTC lasting time completely runs out, the system will lose this information and the real time clock and calendar will stop working.

  • Page 59: Battery Charging Notice

    Please be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer - if you make heavy use of external devices for example, the battery might scarcely charge at all during operation. Battery charging notice The battery may not begin charging immediately under the following conditions:...

  • Page 60: Maximizing Battery Operating Time

    With repeated discharges and recharges, the battery's capacity will gradually decrease. In view of this it will be noted that an often used, older battery will not operate for as long as a new battery even when both are fully charged. Maximizing battery operating time A battery's usefulness depends on how long it can supply power on a single charge, while how long the charge lasts in a battery depends on:...

  • Page 61: Lan

    Extending battery life To maximize the life of your battery packs: At least once a month, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges. Before doing so, follow the steps as detailed below. 1.

  • Page 62: Memory Media

    malfunction in LAN operation. Check with your LAN administrator regarding set-up procedures. If you are using Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T), be sure to connect with a CAT5e cable or higher. You cannot use a CAT3 or CAT5 cable. If you are using Fast Ethernet LAN (100 megabits per second, 100BASE- TX), be sure to connect with a CAT5 cable or higher.

  • Page 63

    capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants. Keep foreign objects out of the memory media slot. Never allow metal objects, such as screws, staples and paper clips, to enter the computer or Keyboard.

  • Page 64: Media Care

    The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. The maximum capacity of SDXC memory cards is 128GB. Memory media format New media cards are formatted according to specific standards. If you wish to reformat a media card, be sure to do so with a device that uses media cards.

  • Page 65: Inserting Memory Media

    SD Card (SD memory card, SDHC memory card and SDXC memory card) Set the write-protect switch to the lock position, if you do not want to record data. Inserting memory media The following instructions apply to all types of supported media devices. To insert memory media, follow the steps as detailed below: Turn the memory media so that the contacts (metal areas) face down.

  • Page 66: External Display

    If you remove the memory media or turn off the power while the computer is accessing the memory media, you may lose data or damage the media. Do not remove the memory media while the computer is in Sleep or Hibernation Mode.

  • Page 67

    There are no fastening screws for an external monitor cable on the External RGB monitor port. However, external monitor cables which have connectors with fastening screws can still be used. Turn the external monitor's power on. When you turn on the power, the computer will automatically recognize the monitor and determine whether it is a color or monochrome device.

  • Page 68

    Figure 4-9 Connecting the HDMI out port 1. HDMI out port 2. HDMI cable Please do not plug/unplug an HDMI device under the following conditions: The system is starting up. The system is shutting down. When you connect a television or external monitor to the HDMI port, the display output device is set to HDMI.

  • Page 69: Security Lock

    While communication is being carried out. Selecting HD Format To select the display mode, follow the steps as below: Click Start -> Control Panel -> Appearance and Personalization -> Display -> Change display settings -> Advanced settings -> List All Modes. Select one of the modes at List All Modes.

  • Page 70: Optional Toshiba Accessories

    For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: Universal AC Adaptor If you frequently use your computer at more than...

  • Page 71: Video Mode

    On the Levels tab move the Microphone slider to increase or decrease the microphone volume level. If you feel the microphone volume level is inadequate, move the Microphone Boost slider to a higher level. Audio Enhancements In order to apply the sound effects for your current speaker, follow the steps below.

  • Page 72

    If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly. User's Manual 4-28...

  • Page 73: Chapter 5 Utilities And Advanced Usage

    (such as at night), thereby reducing the load during peak periods. To access the utility, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Peak Shift Control. For more information, please refer to the Help file.

  • Page 74

    (or password) is required again at the login phase. TOSHIBA The TOSHIBA Accessibility utility provides Accessibility support to movement impaired users when they need to use the function keys. In use, the utility allows you to make the FN key "sticky", that is,...

  • Page 75

    To access the utility, click Start -> All Programs -> TOSHIBA -> Support & Recovery -> HDD SSD Alert. TOSHIBA Sleep Utility This utility is able to either enable or disable the following functions: Sleep and Charge: By connecting to the...

  • Page 76: Special Features

    -> TOSHIBA -> Support & Recovery -> Applications and Drivers. Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures.

  • Page 77

    HDD automatic power This feature automatically cuts off power to the hard disk drive when it is not accessed for a specified time, with power being restored when the hard disk drive is next accessed. This can be specified in the Power Options. System automatic This feature automatically shuts down the system Sleep/Hibernation...

  • Page 78: Toshiba Password Utility

    TOSHIBA Password utility The TOSHIBA Password utility provides two levels of password security: User and Supervisor. Passwords set by the TOSHIBA Password utility function are different from the Windows password. User Password To set or reset the user password for power on, click the following items:...

  • Page 79: Supervisor Password

    Start -> All Programs -> TOSHIBA -> Tools & Utilities -> HWSetup -> Password This option lets you register a new password or change/remove an existing password. Not Registered Changes or remove the password (default). Registered Selects the password. A dialogue box will appear to allow you to set the password.

  • Page 80: Toshiba Hwsetup

    TOSHIBA HWSetup is the TOSHIBA configuration management tool available through the Windows operating system. To run TOSHIBA HWSetup, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> HWSetup. The TOSHIBA HWSetup window contains a number of tabs to allow specific functions of the computer to be configured.

  • Page 81: Toshiba Pc Health Monitor

    10MB or less per year. This information is used to identify and provide a notification of system conditions which may effect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers.

  • Page 82: System Recovery

    Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD/SSD.

  • Page 83: System Recovery Options

    System Recovery Options Creating Recovery Media Restoring the pre-installed software from your created Recovery Media Restoring the pre-installed software from the Recovery Hard Disk Drive System Recovery Options The System Recovery Options feature is installed on the hard disk when shipped from the factory.

  • Page 84

    Insert the first blank disc into the optical disc drive tray, or insert the USB Flash Memory into one available USB port. Click Start -> All Programs -> TOSHIBA -> Support & Recovery -> Recovery Media Creator. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the Create button.

  • Page 85: Recovery Hard Disk Drive

    Recovery Media. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition. If you have not created "Recovery Media", please contact TOSHIBA support for assistance. Restoring the pre-installed software from the...

  • Page 86: Troubleshooting

    In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.

  • Page 87: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.

  • Page 88: If Something Goes Wrong

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

  • Page 89: Hardware And System Checklist

    Computer shuts Leave the computer off until the it reaches room down automatically. temperature. If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. User's Manual...

  • Page 90: Ac Power

    If the AC adaptor still does not power the computer, you should contact TOSHIBA Support. Battery If you suspect a problem with the battery, you should check the status of the DC IN/Battery indicator.

  • Page 91: Real Time Clock

    (remapping involves changing or reassigning the function of each key). If you are still unable to use the keyboard, you should contact TOSHIBA Support. Internal display panel Apparent computer's display panel problems may be related to the computer's setup and configuration.

  • Page 92: Hard Disk Drive

    As a last resort you should reformat the Hard Disk Drive and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support. Optical Disc Drive For further information, please refer to Operating Basics.

  • Page 93: Pointing Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the mouse section and the documentation supplied with your mouse.

  • Page 94: Usb Mouse

    To access it, click Start -> Control Panel -> too sensitive or not Hardware and Sound -> Mouse. sensitive enough. If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse Problem Procedure On-screen pointer In this instance the system might be busy - Try...

  • Page 95: Usb Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device.

  • Page 96: External Monitor

    Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Please also refer to Operating Basics, and to the documentation supplied with your monitor for further information.

  • Page 97

    Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.

  • Page 98: Toshiba Support

    TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first.

  • Page 99

    TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related, visit TOSHIBA technical support website User's Manual 6-14...

  • Page 100: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the computer’s technical specifications. Physical Dimensions Physical Dimensions shown below do not include parts that extend beyond the main body. The physical dimensions may vary depending on the model you purchased. Size Approximately 380 (w) x 259.9 (d) x 26.6/26.6 (h) millimeters (not including parts that extend beyond the main body).

  • Page 101: Ac Power Cord And Connectors

    External RGB monitor port pin assignment Signal Name Description Red Video Signal Green Video Signal Blue Video Signal Reserved Reserved Ground Ground Ground Ground Power Supply Ground Reserved Reserved Data Signal HSYNC Horizontal Sync Signal VSYNC Vertical Sync Signal Data Clock Signal I/O (I): Input to computer I/O (O): Output from computer AC Power Cord and Connectors...

  • Page 102: Certification Agencies

    Certification agencies China: U.S. and Canada: UL listed and CSA certified No. 18 AWG, Type SVT or SPT-2 Australia: Japan: DENANHO Europe: Austria: Italy: Belgium: CEBEC The Netherlands: KEMA Denmark: DEMKO Norway: NEMKO Finland: FIMKO Sweden: SEMKO France: LCIE Switzerland: Germany: United Kingdom: In Europe, two conductors power cord must be VDE type, H05VVH2-F or...

  • Page 103: Information For Wireless Devices

    Australia Europe AS approved Approved by the appropriate agency Canada China CSA approved CCC approved Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems Direct Sequence Spread Spectrum (DSSS) /Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n, b/g/n or Revision a/b/g/n/ac), as defined and approved by the Institute of...

  • Page 104: Wireless Devices And Your Health

    Wireless LAN or Bluetooth Module. In Europe visit Wireless Devices and your health Wireless products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless products however is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

  • Page 105: Card Specifications

    TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications Compatibility IEEE 802.11 Standard for Wireless LANs...

  • Page 106: Bluetooth Wireless Technology

    You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other. Bluetooth Stack for Windows by TOSHIBA Please note that this software is specifically designed for the following operating systems:...

  • Page 107: Radio Regulatory Information

    This Bluetooth Stack is based on the Bluetooth specification, depending on the model you purchased. However, TOSHIBA cannot confirm the compatibility between any computing products and/or other electronic devices that use Bluetooth, other than TOSHIBA notebook computers.

  • Page 108

    Luxembourg: Implemented General authorization required for network and service supply. Norway: Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Alesund. Russian Only for indoor applications. Federation: Restrictions for Use of 5150-5350MHz Frequencies in Europe Italy: For private use, a general authorization is required if WAS/...

  • Page 109

    Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas, and on board aircraft. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight.

  • Page 110

    The term “IC” before the equipment certification number only signifies that the Industry Canada technical specifications were met. USA-Federal Communications Commission (FCC) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 111

    If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations.

  • Page 112: Device Authorization

    (1) (2) (3) 2.4 : This equipment uses a frequency of 2.4 GHz. FH : This equipment uses FH-SS modulation. 1 : The interference range of this equipment is less than 10m. : This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz.

  • Page 113: Legal Footnotes

    This equipment is approved to the radio standard by the countries/regions in the following table. If you use this equipment in the countries/regions which are not listed in the table blow, please contact TOSHIBA Support. As of February 2014 Austria...

  • Page 114

    (41°F to 86°F) or >25°C (77°F) at high altitude (all temperature references are approximate and may vary depending on the specific computer model - contact TOSHIBA support for details). CPU performance may also vary from specifications due to design configuration.

  • Page 115: Battery Life

    Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.

  • Page 116: Glossary

    Graphics Processing Unit (GPU) Graphics processing unit (GPU) performance may vary depending on product model, design configuration, applications, power management settings and features utilized. GPU performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode.

  • Page 117

    Direct Current DDR: Double Data Rate DIMM: Dual Inline Memory Module DVD: Digital Versatile Disc DVD-R: Digital Versatile Disc-recordable DVD-RAM: Digital Versatile Disc-random Access Memory DVD-R DL: Digital Versatile Disc Recordable Dual Layer DVD-ROM: Digital Versatile Disc-read Only Memory DVD-RW: Digital Versatile Disc-rewritable DVD+R DL: Digital Versatile Disc Recordable Double Layer...

  • Page 118

    PCI: Peripheral Component Interconnect PCMCIA: Personal Computer Memory Card International Association RAM: Random Access Memory RGB: Red, Green, and Blue RFI: Radio Frequency Interference ROM: Read Only Memory RTC: Real Time Clock S/P DIF: Sony/philips Digital Interface Format Secure Digital SDHC: Secure Digital High Capacity SDXC:...

  • Page 119: Index

    4-15 save mode 5-5 External monitor problems 6-11 Battery indicator 3-12 Bluetooth Bluetooth Stack for Windows by Toshiba 5-2 Graphics Processing Unit 3-10 Cleaning the computer 1-17 Hard disk drive automatic power off 5-5 Cooling vents 3-4, 3-5, 3-8...

  • Page 120

    4-21 down 6-4 Power 6-4 removing 4-21 Real Time Clock 6-6 Sound system 6-10 Memory media slot 4-18 TOSHIBA support 6-13 Touch Pad 6-8 Moving the computer 1-17 USB device 6-10 USB mouse 6-9 MultiMediaCard removing 4-21 Recovery hard disk drive 5-13...

  • Page 121

    System automatic 5-5 Sound system problems 6-10 TOSHIBA Disc Creator 4-11 TOSHIBA HDD/SSD Alert Utility 5-3 TOSHIBA PC Diagnostic Tool 5-1 Touch Screen USB device problems 6-10 Video mode 4-27 Video RAM 3-10 Web Camera 3-6 Wireless communication 7-5 User's Manual...

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  • gretchen Apr 27, 2016 06:04:
    my concern is about the eject button of the toshiba satellite c50-b-17g because i cant find it,,,can u pls help me about this?
  • frans Apr 14, 2016 08:48:
    my Bluetooth and Wi-Fi does not work or appear
  • robert dimaggio Nov 02, 2015 07:31:
    Need owners manul understand battery went dead please help
  • robert dimaggio Nov 02, 2015 07:21:
    Need to restart after errow f3-f200--0​002