Ricoh MP C8002 Series User Manual page 228

10. Troubleshooting
When the WSD scanner function cannot be used
Message
"Cannot communicate with
PC. Contact the
administrator."
"Cannot start scanning
because communication was
failed."
"Cannot start scanning
because communication was
failed."
"Cannot start scanning.
Check the setting(s) on the
PC."
"Could not send the data
because the PC timed out
before it was sent."
218
Causes
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
Scan Profile is not set on the
client computer.
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.
The Scan Profile might be
incorrectly configured.
A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes
of time outs:
• Too many originals per
set.
• Misfed originals.
• Transmission of other
jobs.
Solutions
For details about how to enable or
disable the WSD protocol, see Security
Guide .
Set Scan Profile. For details about how
to do this, see "Creating a New Scan
Profile", Scan .
Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help.
Check the Scan Profile configuration.
• Reduce the number of originals,
and then scan again.
• Remove any misfed original, and
then scan again.
• Use Scanner Journal to check
there are no jobs awaiting
transmission, and then scan
again.