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both CDMA and GSM/UMTS networks. Check
available where you are travelling.
Note: Prior to using your Sprint Worldwide GSM/UMTS Data Services, you must establish and
utilize your CDMA data services domestically on the Sprint Network.
Get Started With Data Services
To use Sprint Worldwide Data Services, you will need to have these services activated on your
account.
► To activate, call Sprint Worldwide Customer Support at 1-888-226-7212.
Representatives are available 24 hours a day, 7 days a week to assist you.
Access Email and Data Services on GSM/UMTS Networks
To access your email and browse the Web when travelling, you may need to manually select
the carrier that provides Sprint service in your location. You can find a list of carriers for each
country where GSM data service is offered at sprint.com/sww. Then, follow the instructions
below to select the appropriate carrier network on your phone.
To select a GSM data service carrier for a specific country:
1. From
Start, swipe left to Apps, and then tap
2. Swipe left or right to display System, and then tap cellular.
3. Tap Data roaming options to enable roaming for mobile data service, and choose the
type of roaming.
4. Tap Mode selection to choose the network mode for your phone to use.
Access Email and Data Services on CDMA Networks
If data service is available on a CDMA network, then you only need to set the phone to CDMA,
you will not need to select the specific carrier. Selecting a specific carrier is only necessary for
providers on the GSM network. If your phone has automatically selected a GSM network while
traveling, then you will need to set the phone to CDMA to access CDMA data services. (See
Enable Global Roaming
country.
Status Messages
You may receive status messages under certain conditions. Before contacting Sprint Worldwide
Customer Support, note the message, numeric code, and the conditions under which it
appeared. The following table lists and describes the status messages.
Status Messages
Number Not in Service
Sprint Worldwide Wireless Service
Mode.) Visit
sprint.com/sww
Message Description
The number that you entered is not valid.
www.sprint.com/sww
Settings.
for a list of services available in each
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to determine the services
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