Appendix H - Visualrf Diagnostics - Dell PowerConnect W-Airwave User Manual

Appendix H – VisualRF Diagnostics
The first place to check for performance issues is the VisualRF
calculation duration exceeds the location caching timer value configured on VisualRF
then VisualRF is not able to calculate locations for clients per your desired interval.
Basic Diagnostic Procedure
1. Review VisualRF log file see detail instructions below.
•
Check for validation errors
•
Check for timing errors
2. Review ssl_error_log and error_log
•
Check for out of memory errors
•
Check for Apache web server errors
3. Review VisualRF Floor Plans page. It provides a complete status of how long each floor plan is
taking to generate and when it will be generated next (you can tell if AMP is keeping up).
4. Review the System
could be so bogged they can't service VRF.
5. Send customer support the VisualRF Diagnostic Tar file
•
Navigate to VisualRF
•
Click on Create VisualRF Diagnostic Tar File link
•
Save the tar file locally
•
Email tar file to
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Performance page ... could be out-of-memory on AMP or AMP/Apache
Floor Plans page
support@dell.com
Floors page. If any floor's location
Visual RF an d Visual RF Plan | User Guide
Setup page,