Handling Incoming Calls - Brother MFC-J4410DW Basic User's Manual

Sending Faxes (continued)
Difficulty
Transmission Verification Report
says "RESULT:NG".
Sent faxes are blank.
Vertical black lines when sending.

Handling Incoming Calls

Difficulty
The machine "hears" a voice as a
CNG Tone.
Sending a fax call to the machine.
Custom features on a single line.
Suggestions
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get "RESULT:NG" on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User's Guide: Turning off
Memory Receive operations.), print fax messages from the machine's memory
(See Advanced User's Guide: Printing a fax from the memory.), or cancel a
Delayed Fax or Polling Job. (See Canceling a fax in progress on page 39.)
(See Advanced User's Guide: Checking and canceling waiting jobs.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 115.)
Make sure you are loading the document correctly. (See Loading documents
on page 34.)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 77.)
Suggestions
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Try avoiding this problem by turning Easy Receive to Off.
(See Easy Receive on page 45.)
If you answered on an extension telephone, press your Fax Receive Code (the
factory setting is l 5 1). If you answered on the external telephone (connected to
the EXT. jack), press Fax Start, and then press Receive to receive the fax.
When your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
Troubleshooting
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