Copying Difficulties; Scanning Difficulties - Brother MFC-J4410DW Basic User's Manual

Copying Difficulties

Difficulty
Cannot make a copy.
Vertical black lines or streaks
appear in copies.
Copies are blank.
Poor copy results when using the
ADF.
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Poor scanning results when using
the ADF.
PhotoCapture Center™ Difficulties
Difficulty
Removable Disk does not work
correctly.
Cannot access Removable Disk
from the computer.
Part of my photo is missing when
printed.
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Suggestions
Contact your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip and scanner glass and the white bar and white
plastic above them. (See Cleaning the scanner on page 77.)
Make sure you are loading the document correctly. (See Loading documents
on page 34.)
Try using the scanner glass. (See Using the scanner glass on page 35.)
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X v10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver. (See Software User's Guide: Scanning a document using the ICA
driver (Mac OS X v10.6.x, 10.7.x).)
Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Try using the scanner glass. (See Using the scanner glass on page 35.)
Suggestions
1 Take out the memory card or USB Flash memory drive and put it back in
again.
2 If you have tried "Eject" from within Windows
USB Flash memory drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
Flash memory drive, it means the card is being accessed. Wait a while and
then try again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Make sure that you have correctly inserted the memory card or USB Flash
memory drive.
Make sure that Borderless printing and Cropping are turned off. (See Advanced
User's Guide: Borderless printing and Cropping.)
®
, take out the memory card or