Clone Programmer Troubleshooting - LG STB1000 Installation & Setup Manual

Troubleshooting (Cont.)

Clone Programmer Troubleshooting

Warning: Do not connect a clone programmer to the STB1000 MPI/GAME CONTROL port
while the STB is in LodgeNet PPV Mode, as this will damage the clone programmer.
Reset Clone Programmer After Static Shock
After replacing exhausted batteries (LT2002 only), or if the clone programmer behaves strangely after
a static shock:
TLL-1100A: Turn the TLL-1100A OFF and then ON.
•
LT2002: Use a paper clip or similar instrument inserted through the small hole marked RESET to
•
activate the internal reset switch and restore normal operation.
After a reset, check the real-time clock setting. It may be necessary to reset the clone programmer
clock from an STB containing the correct time.
Note: For both Master and Target STB1000s—The STB EBL must be in Pass-through Mode.
Symptom
Clone Programmer
Clone copies setup in less
than 30 seconds.
Remote does not operate
clone programmer.
Clone menu does not
appear on display panel
screen, TLL-1100A shows
error message, or LT2002
LED does not blink.
Clone menu hard to read.
No time set.
Clone not working.
Clone scans channels
more than once.
Master and Target STBs
Cloning did not work.
(LT2002 only) Clone time
disappeared.
New setup not present.
• After cloning operations are complete, unplug the TLL-1100A/LT2002 from the STB.
• If the display panel does not show a picture on the (blank) screen after a few seconds, just change channels.
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Possible Cause(s)
Not enough time to copy entire
STB setup.
Wrong Installer Remote.
MPI cord not connected.
STB/display not turned ON.
(LT2002 only) Weak batteries.
(TLL-1100A only) No charge.
Weak signal.
Time not available.
Clone programmer problem.
Clone should only scan channels
once.
Procedure interrupted.
Different STB models.
Step(s) omitted or not performed.
Batteries were removed.
Target STB not reset.
Possible Solution(s)
TLL-1100A: Turn the TLL-1100A OFF and then ON.
LT2002: Press RESET on clone programmer.
Then redo Learn/Teach. (Learning usually takes about 90 seconds;
Teaching usually takes 3 to 4 minutes.)
Only use an LG Installer Remote to operate clone programmer
with STB.
Connect MPI cord properly, and ensure good connection.
STB/display must be powered ON for clone programmer to work.
Install four (4) fresh AA high-quality alkaline batteries.
Ensure the TLL-1100A is fully charged or connected to AC power.
Connect STB to a reliable analog channel signal source.
Set time on an STB, and copy time to clone programmer.
Try a different clone programmer.
Reset the clone programmer.
Ensure STB is set up correctly, and try cloning again.
Wait until procedure complete message is displayed.
Cloning is only possible with identical model STBs.
Refer to the applicable cloning procedure(s), and make sure all
tasks were performed.
Batteries must remain installed to retain time settings.
Disconnect Target STB from AC power for 15 seconds.
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