Troubleshooting; General Troubleshooting - LG STB1000 Installation & Setup Manual

Some Quick and Easy Tips for Resolving Problems
Symptom
Software Problems
Cannot direct enter
channel number or "No
Signal" appears.
Power
No power.
Display Panel Picture
No picture.
Erratic Operation
Installer Menu setup.
Installer Remote
Remote doesn't work.
Picture Reception
Normal picture,
poor or no sound.
Note: For other problems not caused by the STB, refer to the other devices' operating guide(s).
206-4147
Possible Cause(s)
Channel not included in channel lineup in
internal STB controller (PTC).
See troubleshooting flow chart on following page.
Display panel is turned off.
Antenna/cable not connected.
Connections incorrect.
MPI not connected.
Encrypted program.
Wrong tuning band.
Wrong Installer Menu settings.
Remote not in TV Mode.
Not aimed at IR remote sensor.
Remote too far from IR sensor.
MPI not connected.
IR path to STB's receiver obstructed.
Weak batteries.
Wrong battery polarity.
Too much light in room.
Wrong Installer Remote.
Audio muted.
Broadcast problem.
Possible Solution(s)
After 2-5-5 + MENU, only channels included in STB PTC will
appear. If channel is available, it can be added to channel
lineup. If it is not available, the "No Signal" message appears
on the display screen.
• Turn STB ON.
• Power failure?
Connect antenna/cable signal to STB.
Check connections on STB.
If applicable, connect MPI cable to MPI device.
Try another channel.
Adjust Installer Menu settings.
Adjust Installer Menu settings as required.
Use MODE key to select "TV"; puts remote into TV Mode.
Point remote at IR receiver on display panel.
Move remote closer to IR receiver on display panel or darken
room.
If applicable, connect MPI cable to MPI device.
Remove obstructions.
Replace batteries.
Check that "+" and "-" match in battery compartment.
Dim room light.
Requires compatible Installer Remote. Contact your LG
dealer.
Press MUTE or use Volume Up key to increase sound level.
Try a different channel.

Troubleshooting

General Troubleshooting

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