Commercial Mode Check / Ftg Operation; Troubleshooting - LG STB1000 Installation & Setup Manual

Commercial Mode Check
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.
Symptom
Communication Error
("Communications
Timeout")
206-4147
Commercial Mode Check / FTG Operation Troubleshooting
by pressing MENU until
STB is not in Commercial
Support for assistance.
Possible Cause(s)
Cable(s) not connected.
STB/display not powered.
STB/display not turned ON.
Wrong COM
(communication) port.
Press
POWER on
Installer Remote.
STB
No
responded?
Yes
Leave the STB ON.
Go to Installer Menu
the on-screen setup
menus lock up (i.e.,
stop responding).
STB
stopped
Stopped
responding or
responding
continued to
respond?
Continued
to respond
Mode. Call Technical
Solution(s)
Check and connect communication cables.
Check/connect the STB power cord.
STB/display needs to be turned ON (default FTG Mode).
In the FTG Configuration Application, select the correct
COM port for the cable being used.
Troubleshooting (Cont.)
Bad
STB
STB is in
Commercial Mode.
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