Diagnostic Reports - Oracle Territory Management Implementation Manual

Diagnostic Reports

Service Request and Task: This type allows you to define access for account, task
and service request related transaction qualifiers. However, it limits the transaction
access to a task associated with a service request only, not a task or a service request.
For example, a territory is created with "Service Request" and "Task" transaction
types. When a transaction is lunched through a task within a service request, that
territory will not be selected as a winning territory even the qualifier and its value is
matched to the transaction (a task associated with a service request).
8.4 Diagnostic Reports
Run diagnostic reports using the following steps and send the reports to Support:
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8-4 Oracle Territory Management Implementation Guide
Log into HTML APPS as SYSADMIN/SYSADMIN.
Select the Diagnostics tab. This opens a new window.
Select the Basic tab in the new window.
Change the Application to CRM Foundation.
Select Territory Manager in the left menu.
Click Run Without Prerequisite.
Click Report to see the report details.